A few weeks ago, while listening to Sirius XM, it simply stopped with a message "internet cannot be verified". Since then, Sirius, Netflix, Prime, YouTube all take so long to "buffer", it times out with a message "no internet connection" though when I check the systems all state they are connected to the internet. Everything worked fine at one point and no changes in system were made prior to this issue. I rebooted the TV, sound system as directed by Rogers to no avail. I have internet to my laptop and I can receive TV but that's all. Is it the controller?
Tony, not sure my response was sent so i am repeating it here. If you have it already, thank you.
To answer your questions:
Is this only happening on a specific device in your home or are all devices no longer able to access these services? The answer is mixed. The issues show up on the TV. Sirius XM is available on my Google Home but not through the sound system (Marantz). Prime & Netflix do not work on devices, Youtube works on iPad but not TV. Everything did work at one time but just stopped one day. Error messages are "cannot connect to internet: or "internet cannot be verified" although the devices show internet connectivity.
What type of modem are you using? The make/model of the modem should be printed on the back or the bottom of the modem. The modem is one Rogers provided: no name but label states it is anEasyConnect03673, PN CGM4141ROG, and is a canister type
Are you subscribed to our Digital TV or Ignite TV service? IGNITE service
Tony, I used the hub app to reset the controller and I also temporarily relocated the controller to a spot not on the floor. I also applied and update the the TV. I was able to load Netflix and will consider this issue closed once I am able to watch an entire presentation on Netflix without issue (tonight).