06-14-2021 01:09 PM - last edited on 06-14-2021 01:24 PM by RogersTony
A few weeks ago, while listening to Sirius XM, it simply stopped with a message "internet cannot be verified". Since then, Sirius, Netflix, Prime, YouTube all take so long to "buffer", it times out with a message "no internet connection" though when I check the systems all state they are connected to the internet. Everything worked fine at one point and no changes in system were made prior to this issue. I rebooted the TV, sound system as directed by Rogers to no avail. I have internet to my laptop and I can receive TV but that's all. Is it the controller?
*** Edited Labels ***
06-15-2021 08:39 AM
Welcome to the Rogers Community Forums!
I can imagine how frustrating it has been to lose access to all of these services. We definitely want to try to help you get this working.
We look forward to your response.
06-16-2021 03:08 PM
Tony, not sure my response was sent so i am repeating it here. If you have it already, thank you.
To answer your questions:
...thank you, Pete
06-17-2021 02:44 PM
Hello again, @PJMB
Thanks so much for those additional details.
Have you tried a factory reset of the Ignite TV modem? You can find the steps listed here: click here. Follow the steps to Reset the modem using the reset button.
You can set up the modem with the Ignite Wi-Fi Hub app using the same Wi-Fi Network Name and Passphrase so all of your devices reconnect automatically.
Please let us know if issues are persistent after the factory reset.
06-21-2021 04:23 PM
Tony, I used the hub app to reset the controller and I also temporarily relocated the controller to a spot not on the floor. I also applied and update the the TV. I was able to load Netflix and will consider this issue closed once I am able to watch an entire presentation on Netflix without issue (tonight).