Speedtest Issues

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Moderator
Moderator
Posts: 323

Re: Speedtest Issues

Hey @os3rules!

 

Seeing a much lower speed than anticipated can certainly come as a shock! I can confirm that Ookla speed test is accurate. I'll be happy to help identify why you're unable to see higher speeds. To begin, are you able to complete a speed test with two wired devices at the same time? Alternatively one wired device to the modem and one wireless (using 5G). Once done share the results with us and we can go from there.

 

@RogersAndy

Resident Expert
Resident Expert
Posts: 6,450

Re: Speedtest Issues

@os3rules what modem do you have and what firmware is currently loaded?



I Plan to Stick Around
Posts: 24

Re: Speedtest Issues

Hi Datalink and RogersAndy:

 

I have documented my speed problems at length here in September/October or 2019.  In summary I have seen speeds of about 300-350M for many months now (I have the 1G plan).  My average speed for January 2020 was 320.71M with over 150 speed tests).

I have had Rogers techs here 4 times and every one of them have had exactly the same speeds when they do their tests.  They have reset and swapped out the modem multiple times with no improvement.

They have tested the local drop with their equipment and told me that the problem lies there - it is incapable of over 500M and with a number of local users I'm lucky to get the speed I do get. 

My issue is actually with the speedtest itself.  I have been using the browser version for all of my testing but I have tried both the Windows (install) version and the stand-alone line (CLI) version.  While the browser version (no matter which browser I user) shows a speed of 300-350M, the CLI and the windows version show over 800M.  I can't understand how this is possible.

Also - regarding doing multiple tests concurrently - I have run as many a 4 tests at the same time with wildly different speeds that average well over 1G and has reached as much as 1.6G (!).

I am beginning to think that the speedtest is highly unreliable.

 

I've Been Here Awhile
Posts: 3

Re: Speedtest Issues

I had this same issue ie and chrome slow speedtest try firefox or fast.com and ull get full speed chrome is very slow and is a know issue that they are not egknowledging after the windows 1909 update!

Also install the speedtest app in Windows 10 it will go full speed!
I Plan to Stick Around
Posts: 24

Re: Speedtest Issues

Hi sylvain123,

I have run Chrome, Firefox, Opera, Waterfox, etc. and I have run the Ookla Speed test, Fast.com, and about 20 other speed tests, all with the same result - about 300-350M speeds.

I have also run the widows 10 app version of Ookla Speedtest which will average 850-950M and the CLI version that averages about the same.

My question is why is the app or batch speed so much faster? 

And - how can it run that fast when the local breakout box has been tested (many times) and will only run 500M maximum?