Speed Tests

[Gumbey]

I have Ignite 1.5 gbs download and 50 gbs upload with a XB7 gateway. With the gateway in bridge mode the fastest result I get is 900 mbs download and 20 mbs upload when connected directly to the 2.5 gbs port on the gateway using a 2.5 gbs adapter.
A Rogers tech told me that’s normal. That’s why Rogers uses the phrase up to 1.5 gbs.
Does anyone know what speeds I should expect?

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@Gumbey wrote:

I have Ignite 1.5 gbs download and 50 gbs upload with a XB7 gateway. With the gateway in bridge mode the fastest result I get is 900 mbs download and 20 mbs upload when connected directly to the 2.5 gbs port on the gateway using a 2.5 gbs adapter.
A Rogers tech told me that’s normal. That’s why Rogers uses the phrase up to 1.5 gbs.
Does anyone know what speeds I should expect?

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That really depends on how you are connecting to the Ignite Gateway.  Your speed test result will be limited by the slowest speed link on the network path.

With my 1.5 Gigabit service, when I test with a computer with a 2.5 Gigabit Ethernet adapter and connect to the 2.5 Gigabit Ethernet (LAN port 4) port on the Ignite Gateway, I get speed test results approaching 1.9 Gbps.

If the slowest speed connection on the network path is a Gigabit Ethernet adapter, your speed test results will max out at 940 Mbps.

[Gumbey]

I did the test exactly as you stated. Using a 2.5 gbs adapter plugged into my computer and directly in to the XB7 2.5 port. Nothing else connected and still only get 900 mbs download and 20 mbs upload.

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@Gumbey wrote:

I did the test exactly as you stated. Using a 2.5 gbs adapter plugged into my computer and directly in to the XB7 2.5 port. Nothing else connected and still only get 900 mbs download and 20 mbs upload.

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I would double-check your link speed(s) and verify that you are actually connected at 2.5 Gbps.

Here are my speed test results:

I have a fast computer, 2.5 GigE network adapter with good device drivers, and a fast in-home network.

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@Gumbey  Are you seeing the 900 Mbps Down / 20 Mbps Up speeds consistently?  Do you see the same results with Bridge Mode disabled?

Even if your network adapter was only connecting at 1 Gbps, I would still expect to see a much higher upload speed.

Have you also tried testing with another computer, one with a Gigabit Ethernet adapter, not 2.5 GigE?  If you are seeing faster download and upload speeds with the slower network adapter, then that points to a problem with your 2.5 GigE hardware/device driver or some problem with your adapter not playing nicely with your computer and/or the Ignite Gateway.

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Just for the sake of comparison, here are speedtest results taken with a Gigabit Ethernet-connected computer.

I cannot attain speeds higher than 1Gbps, even when plugged into a 2.5 GigE port, because that is as fast as Gigabit Ethernet can go.  I also cannot attain data transfer speeds any higher than 930 - 940 Mbps due to protocol overhead.

[57]

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@Gumbey wrote:

I have Ignite 1.5 gbs download and 50 gbs upload with a XB7 gateway. With the gateway in bridge mode the fastest result I get is 900 mbs download and 20 mbs upload when connected directly to the 2.5 gbs port on the gateway using a 2.5 gbs adapter. Does anyone know what speeds I should expect?

You should expect more than that, as mentioned by @-G- , provided you have the proper equipment.  I get 1.4 Mbps on a much lower plan, but I have my Mac Mini M2 with 10 Gbps Ethernet directly connected to the XB7's 2.5 port.

Check out the following similar thread where this has been discussed in great detail.

https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402

[Gumbey]

Those results are from using a 1gbs Ethernet adapter . That explains the 930 mbs download. In my case  I used a 2.5 mbs adapter and get no where near 1.5 gbs download. I’m only getting 60% of spec. on download and 40 of spec on upload. 

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@Gumbey wrote:

Those results are from using a 1gbs Ethernet adapter . That explains the 930 mbs download. In my case  I used a 2.5 mbs adapter and get no where near 1.5 gbs download. I’m only getting 60% of spec. on download and 40 of spec on upload. 

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What kind of computer do you have and what 2.5 GigE hardware are you using?

e.g. If you have a Mac and purchased a 2.5 GigE network adapter from Amazon that is only supported by macOS with a generic USB CDC-ECM driver, your performance will not be great.  With some drivers, you may also find your 2.5 GigE adapter running in "Gigabit Ethernet" mode.

Have you ever attained higher speed test results with the hardware that you are testing with?

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@57 wrote:

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You should expect more than that, as mentioned by @-G- , provided you have the proper equipment.  I get 1.4 Mbps on a much lower plan, but I have my Mac Mini M2 with 10 Gbps Ethernet directly connected to the XB7's 2.5 port.

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Just curious... Do you consistently get (I think you meant to say) 1.4 Gbps with either the Rogers or Ookla Speedtest or the Waveform Bufferbloat Test?  When I was a 500u customer, I was never able to get sustained speeds exceeding 750 - 800 Mbps, although I have certainly seen higher burst speeds.

I just tested with Fast.com and got a speed test result exceeding 2.7 Gbps... and my 2.5 GigE adapter (and my Ignite gateway) can't even transfer data that fast.

[SQUARE7]

Mine started to do the same thing, except my upload is 54.  The download starts at 1.8GB and then goes down to 500 MB.  Started last night after a update on my modem.

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@SQUARE7 wrote:

Mine started to do the same thing, except my upload is 54.  The download starts at 1.8GB and then goes down to 500 MB.  Started last night after a update on my modem.

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It's hard to say for sure what is going on in your case without more information about what is happening at the network level.  Whenever you see transfer speeds falling off rapidly, it's usually something that a network protocol does to deal with network congestion , and usually that response involves temporarily backing off on the amount of data that you transmit to avoid saturating the network.  With the TCP, the underlying protocol that most applications use to transmit data, the congestion control strategies are nuanced and can vary depending on the implementation and the underlying network(s).

Weird things can happen with speed tests because their whole purpose is to determine how much network bandwidth you have available, in both the transmit and receive direction.  Meanwhile, you have a 2.5 Gigabit connection on your cable modem, but the Rogers network also employs rate limiting to cap the amount bandwidth that you can use for uploads and downloads.  When you throw actual network congestion and packet loss into the mix, a variety of mechanisms can then also kick in.

All I can recommend for now is that you try a different speed test to see what results you get.  If it's just your speed tests getting thrown off every so often, I wouldn't worry about it too much, especially if the actual applications that you use day-to-day are performing fine.  However, if your real-world applications are getting janky and the problem does not go away and/or keeps getting worse, then that is something that needs to be investigated.  Also, keep in mind that the problem may actually be with the end-system(s), not the network.

[57]

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@-G- wrote:

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@57 wrote:

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You should expect more than that, as mentioned by @-G- , provided you have the proper equipment.  I get 1.4 Mbps on a much lower plan, but I have my Mac Mini M2 with 10 Gbps Ethernet directly connected to the XB7's 2.5 port.

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1. Just curious... Do you consistently get (I think you meant to say) 1.4 Gbps with either the Rogers or Ookla Speedtest or the Waveform Bufferbloat Test?  When I was a 500u customer, I was never able to get sustained speeds exceeding 750 - 800 Mbps, although I have certainly seen higher burst speeds.

2. I just tested with Fast.com and got a speed test result exceeding 2.7 Gbps... and my 2.5 GigE adapter (and my Ignite gateway) can't even transfer data that fast.

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1. Yes, on those 3 test sites I always get 1.3-1.5 Gbps download results any time of day or night (I pay for 500 mbps down).  When I paid for a slower speed (say 150 mbps two years ago), Speedboost would kick in at the start of a large file download and then after some period of time - say 20 seconds, would ramp down to the exact speed I paid for. This was for Garmin Maps at 5-7 GB file size.   When I had 150 down, I consistently got 400-500 on speedtests (and at the start of a large file download).

I haven't done a large file download since I got my new Mac Mini M2 (E10) earlier this year because I haven't been using my Garmin.  Whenever I do a large app update (say MS365), it's now over so fast that I don't really have time to notice the speed (the download portion of the update is much faster than the installation portion)

2. I got 2.0 on Fast.

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@57 Wow, that's impressive.  To be honest, Ignite 500u was always more than ample for me, and the 1.5 Gig service can't solve the bigger problem with DOCSIS, which is latency... and jitter.

[SQUARE7]

Thank you for the reply.  Yes it seems that it only occurs on web browser.  Speed One is the worst, Bufferbloat and Internet Speed test is the best on the web browser.

[Gumbey]

Hi 57.
I know I should be getting higher speeds it has nothing about what speed tests I’m using or the equipment I’m using. It has to do with what service Rogers is supplying me. I chatted with a specialist and he checked into it and said he could see issues on their side. He dispatched a service tech. The service tech said the speeds im getting are good. He wouldn’t even use his equipment to test it. He just told about Rogers policy “speeds up to”. Basically I ordered a Ferrari off Rogers and they delivered a Porsche.

[57]

@Gumbey : You should get the speed you pay for.  If there is an issue at Rogers' end, they should give you a discount (if desired) or they should fix it.  I suggest you PM the mods on this forum to check to see if there are issues and to see what can be done to address your particular situation. I have always found them most helpful:

When logged into the forum, click on @CommunityHelps   .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

P.S. I really hate it when "technicians" try to brush such issues off. Not all techs are like that - I've had some very good ones, but far too many are. They just want to get to the next call as fast as possible.

[SQUARE7]

Now it's working without me doing anything.  Here is a comedy that I went through.  The tech who was here said any problems after he leaves has to go to maintenance.  So I text him back letting him know that it is getting worse.  The next day I receive  a text message from Rogers saying "maintenance which is use to bury a line. Burial can take 8 weeks or more so a temporary pole will be installed and attached the internet to your place.   The technician will connect the temporary line directly between your home and a neighborhood pedestal. However, for safety concerns, they may need to connect you to one of your neighbours’ cable boxes (sometimes called the Customer Service Enclosure (CSE). Our priority is to make sure the temporary line is placed safely, and it is not blocking use of property, sidewalks, and roadways. Appearance will be secondary. We ask for your patience in that regard."  So I ask on Twitter "The problem is how do they string a temp line from my 13th story unit?"  The answer made me laugh "I cant tell how they will do it but the technician who has referred the burial in your apartment knows that its possible as its their line of expertise."   End of story, Rogers please cancel the burial request.

[SQUARE7]

Lol, nevermind, back to from 1.9 GB down to 800 MB.

[SQUARE7]

That is exactly what happened to me on Friday.  Rogers sent me a 2nd level tech, who didn't do anything but tell me the speeds are fine.  When I told him that I was getting 1.8GB, he told me he has never seen that!  I did some speed tests, one which had a speed of 250MB, but he just talked about it's the servers fault.  He didn't check anything in my unit with the equipment, just made excuses and then when I told him I didn't like his solution, he literally stormed out!