Some Devices CAN but Others CAN'T Connect to All Websites

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jdoucet
I've Been Here Awhile
Posts: 2

Some Devices CAN but Others CAN'T Connect to All Websites

Hello Folks,

We have an Ignite Rogers installation. Some devices can connect to all websites while others devices cannot. For example, one device cannot connect to Zoom, all others can. Smart TV in one room cannot connect to YouTube (all other networks like Prime, Netflix, BritBox) work while the same model TV in another room cannnot connect.

Any suggestions as to what might be causing this? All are on recognized as being on Ignite network.

 

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Gdkitty
Resident Expert
Resident Expert
Posts: 14,321

Re: Some Devices CAN but Others CAN'T Connect to All Websites

Are they all in the same or different 'profiles' in the ignite wifi setup?

Perhaps ones is set like as a kids account, and has some restrictions on it?

I general i would think if there was a routing, or some other issues like that, it would effect all devices.
I havent seen that here on my setup (and I have over 100 items on my network, lol)



jdoucet
I've Been Here Awhile
Posts: 2

Re: Some Devices CAN but Others CAN'T Connect to All Websites

Thank you. Great suggestion. We have no need for restrictions so none are set. Thanks again.