cancel
Showing results for 
Search instead for 
Did you mean: 

Significant drop in speed

imjonathanx
I've been here awhile

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)


I’m in Toronto using the Ignite XB7 modem

 

**Labels Added**

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Significant drop in speed

Hello, @imjonathanx & @cathyhelp123 

 

Thanks for providing us with the signal levels for your modem. The signal levels seems fine based on those results.

 

  • Is this issue happening via Wi-Fi and Ethernet or have you only tested Wi-Fi thus far?
  • Are you familiar with how to perform a factory reset of the modem? You can find the steps here

 

Let us know if the speeds are slow on both Wi-Fi and Ethernet and if the factory reset improves your speeds.

 

RogersTony

 

 

View solution in original post

6 REPLIES 6

Re: Significant drop in speed

RogersYasmine
Moderator
Moderator

Good day @imjonathanx !

 

It's great to have you here in our Community! We hope you like it here. 🙂

 

I'm so sorry to hear that there seems to be a slow-down in your internet speeds following a recent service disruption... that doesn't sound good! Hopefully, we can help!

 

Firstly, have you tried rebooting your modem since your service was restored? This often resolves many issues. To do so, simply unplug the modem power cord and coaxial for about 1 minute and then plug everything back in again, nice and tight. I'd also check any other connections to make sure they are secure (not loose). 

 

If the issue persists, please let us know. If you've recently made any changes to your set-up (added any third party equipment, relocated the modem, etc.), please let us know that too!

 

Kind regards,

RogersYasmine

 

 

Re: Significant drop in speed

We’ve tried pulling the power for over 2 minutes but the result is the same.

 

Channel IDLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
18
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
663 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350000000
40.5 dB
39.2 dB
41.2 dB
41.0 dB
41.2 dB
40.1 dB
40.7 dB
41.0 dB
40.6 dB
40.2 dB
40.1 dB
40.1 dB
40.7 dB
40.2 dB
39.6 dB
39.5 dB
40.4 dB
40.8 dB
40.2 dB
39.9 dB
40.5 dB
41.0 dB
41.1 dB
40.6 dB
40.5 dB
40.7 dB
41.1 dB
40.9 dB
41.0 dB
40.8 dB
41.0 dB
41.1 dB
39.2 dB
4.4 dBmV
2.4 dBmV
6.4 dBmV
6.2 dBmV
5.9 dBmV
4.2 dBmV
5.5 dBmV
5.9 dBmV
5.0 dBmV
4.8 dBmV
4.8 dBmV
4.8 dBmV
5.0 dBmV
5.2 dBmV
4.2 dBmV
3.9 dBmV
5.1 dBmV
5.4 dBmV
4.2 dBmV
4.3 dBmV
4.2 dBmV
5.3 dBmV
5.5 dBmV
4.4 dBmV
4.8 dBmV
5.7 dBmV
5.3 dBmV
5.7 dBmV
6.3 dBmV
5.8 dBmV
6.3 dBmV
6.5 dBmV
3.4 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

 

Re: Significant drop in speed

imjonathanx
I've been here awhile

Hi the information provided by cathyhelp123 is correct (she is the account owner) 

Re: Significant drop in speed

Hello, @imjonathanx & @cathyhelp123 

 

Thanks for providing us with the signal levels for your modem. The signal levels seems fine based on those results.

 

  • Is this issue happening via Wi-Fi and Ethernet or have you only tested Wi-Fi thus far?
  • Are you familiar with how to perform a factory reset of the modem? You can find the steps here

 

Let us know if the speeds are slow on both Wi-Fi and Ethernet and if the factory reset improves your speeds.

 

RogersTony

 

 

Re: Significant drop in speed

Smols
I plan to stick around

can you explain more about the rogers dns issue

 

Re: Significant drop in speed

imjonathanx
I've been here awhile

Hi! We tested with Ethernet and the speeds were what we expected, so we went into the modem configuration and found out that the 5ghz band was turned off. Re-activating this allowed us to get better speeds on wifi.

Topic Stats
  • 6 replies
  • 863 views
  • 3 Likes
  • 5 in conversation