Setup *without* Ignite HomeConnect App

[manfromauntie]

Dear all,

I would like to setup features on my Ignite WiFi Gateway (Gen 2) modem. I cannot use Ignite HomeConnect App as I do not have a Android or iOS phone. I am using the web interface on the modem and it points me to ignitewifi.rogers.com which then directs me to install the HomeConnect App. How do I setup features like port forwarding and such without the HomeConnect App?

Thank you for your help,

manfromauntie

[-G-]

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@manfromauntie wrote:

How do I setup features like port forwarding and such without the HomeConnect App?

You can't.  You now need to use the HomeConnect app to configure all but the most basic features on the Ignite Gateway.

We were once also able to configure the Ignite Gateway through a web portal (ignitewifi.rogers.com) but that got shut down by Comcast.  See here for more info.

[57]

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@manfromauntie wrote:

Dear all,

...I do not have a Android or iOS phone.

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Do you have a recent tablet with the appropriate OS?  I use Home Connect on my iPad.

[manfromauntie]

I have an iPad however it is very old and has not received OS updates in years. I don't think the HomeConnect App will work with it, but I don't understand why I have to use it to begin with when I have a perfectly working computer with a web browser!

I just signed up for Rogers internet and now I am regretting it. What does Comcast have to do with Rogers?!

[-G-]

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@manfromauntie wrote:

I just signed up for Rogers internet and now I am regretting it. What does Comcast have to do with Rogers?!

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Rogers has a "syndication" deal with Comcast and uses their technology (which, in addition to hardware, includes reference architectures, back-end infrastructure and services) as the foundation for all of their Ignite-branded service offerings.

[manfromauntie · Accepted solution]

Thank you -G- and 57 for your help. I will have to escalate this with Rogers.

Synopsis: As of now, 23 October 2023, only basic configuration to the internal router of the Ignite WiFi Gateway (Gen 2) modem is possible via the web interface at the IP address of the router (default: admin/password). If you want greater control you must install the Ignite HomeConnect App on a compatible Android or iOS device. If you don't have such a device, presently you are outta-luck.

[Pauly]

When my parents received Ignite internet, they set it up just fine without needing the silly home connect app. The technician walked them thru how to login to the modems ip address and make the changes to their modem

[_0101_]

I'm diagnosing some wifi issues at home and am using wifianalyzer on my phone to show me what channels are being used in my neighborhood, and it appears that my wifi is on the same channel as many others around me.  When I sign in to the modem page it tells me to use the app to change channels, but the app doesn't show where this can be changed.  Are we really locked out from changing wifi channels?

[-G-]

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@_0101_ wrote:

Are we really locked out from changing wifi channels?

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Sadly, yes.

[Datalink]

@-G- I can understand that for modem & pod configurations, is that the same for modem only ops, no ability to change wifi channels?

[-G-]

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@Datalink wrote:

@-G- I can understand that for modem & pod configurations, is that the same for modem only ops, no ability to change wifi channels?

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Things have changed.  It used to be that we had manual control of our Wi-Fi settings... unless we had Pods installed.  Now, the Wi-Fi settings are locked even for those without Pods.

I used to have access to the Wi-Fi settings on my Gateway... until I upgraded to the 1.5 Gig speed tier.  Now my Wi-Fi settings are all greyed out.  Suffice it to say, I was NOT pleased.

[_0101_]

Well I'm putting in my cancellation request soon, thanks for your reply.

[-G-]

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@_0101_ wrote:

Well I'm putting in my cancellation request soon, thanks for your reply.

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Before you cancel, keep in mind that Rogers does offer an Ignite WiFi Satisfaction Guarantee.  Normally, the Ignite Gateway makes sensible channel selections.  (Use the WiFi Spectrum Analyzer in the Troubleshooting section of the Gateway's web UI to see the neighbouring networks, if only to better understand why the gateway may be doing what it is doing.)  If your Wi-Fi is not performing well, contact Tech Support.  You may be locked out of making your own channel selections but they may be able to explicitly set a specific Wi-Fi channel for you.  If the Gateway is also clearly making a bad channel auto-selections, report it as a bug.

If you do ultimately decide to cancel your service, make it clear that you are doing so only because your Wi-Fi is not performing well and you cannot improve the situation becuase you are locked out of making basic Wi-Fi configuration changes.

Your other option is to enable Bridge Mode on the Ignite Gateway and just use your own Wi-Fi router... or disable Wi-Fi on the Gateway and connect your own external Wi-Fi Access Point(s).

[User2701]

I am terribly unhappy with Rogers...aside from the outages (which apparently Rogers expects us to accept as part of their outstanding service at great prices), the fact that I can no longer control the internet use by by grandson without downloading an app into a mobile device is typical of the company - stupid.  When I (reluctantly) signed on to Rogers I was able to control aspects of internet for various devices from my desk...that was too easy, so Rogers fixed that by removing that option.  Gee, I doubt that there is any collusion going on here, this company is only trying to provide outstanding service - right?  (Hope this gets through, I'm uploading it through Rogers)

[Biollw]

Bridge the rogers gateway and use your own router if you need absolute control. Thats the Best way.