Hello, @ve3nrt
Thank you for posting your inquiry to the community.
You've reached the right place to find a solution. I will tag in a few of our resident experts who may be able to provide some insight on this.
We hope that you'll be able to find a solution.
RogersTony
Yeah since Rogers doesn’t allow other smtp from theirs, you would need to use the Rogers smtp server info
On my phone so can’t easily pull it up, but if you look up the pop/smtp server info, that is what you need to use server wise. (Requires ssl, specific port, etc)
The one thing you will need for this is the user/password for a Rogers email.
So if you haven’t set one up yet, will need to set up at least one.
AND as well, you will need to set up the ‘app’ password for this. So it’s a different password that the main one for say the webmail access.
These app passwords are there (like blocking other smtp servers) to help prevent things. That it locks the password to be from one source, someone can’t steal and use your login to use the Rogers smtp server elsewhere.
On my phone so can’t easily pull it up, but if you look up the pop/smtp server info, that is what you need to use server wise. (Requires ssl, specific port, etc)
The one thing you will need for this is the user/password for a Rogers email.
So if you haven’t set one up yet, will need to set up at least one.
AND as well, you will need to set up the ‘app’ password for this. So it’s a different password that the main one for say the webmail access.
These app passwords are there (like blocking other smtp servers) to help prevent things. That it locks the password to be from one source, someone can’t steal and use your login to use the Rogers smtp server elsewhere.
Having to send mail from your own domain can be a challenge if not set up correctly. Because this is a service that is not provided by rogers, then unfortunately rogers can not support this for you, however since you have an email with your domain then you might have support thru them.
I had my own domain for like 20+ years. I simply created mailboxes thru my hosting provider and when I send mail I use their own server not rogers, not techsavvy, not anyone else.
you should not be using rogers server to send mail from another domain
Rogers has partnered with Yahoo! for their internet. This means that their mail server is likely using resources from yahoo. Even though you have your own server in your basement, it looks like your trying to bounce your mail off of Rogers server, they are having problems right now with creating app passwords so everyone and their dog is not happy with rogers and they likely cant fix this issue because they do not own the server, yahoo does and the ball is in their court. Either way even if you have your own internet web server, you should not need to "bounce" or "relay" your emails off another providers server, your own domain should be independant of your local isp and should not rely on them for that very reason if you move to another location or province it should work, you probably need to contact your host to find out how to send emials from your own domain, maybe its a money issue, maybe u need to pay them more for the feature? but definitely asking rogers for help is not right and not supported.
@ve3nrt wrote:
Right now, my problem is still that I keep getting the message that app password is unavailable. I don't know whether that is some anomaly with my account, a problem at Rogers, or something else.
To expand upon what was stated by @Pauly , there should be no Rogers or Yahoo involvement if you're setting up your own e-mail domain. That's the whole purpose of doing so - to avoid all the service providers.
As for the App PW issue, it has been discussed extensively on this forum for 4 months - see link below:
@ve3nrt Just curious... how are you even receiving email? I thought that Rogers would have blocked inbound SMTP.
As for self-hosting email, really, the only reliable way to do is to have a business Internet account, where you can get a static IP address, set up DNS properly, set up DMARC, DKIM, SPF, etc. so your outgoing email does not get treated as spam by any of the service providers, and take care not to do anything that will get your IP address blacklisted.
Is there also any reason why you cannot go with a third-party service to host your email? One that is very privacy-focused, if that is your primary concern?
So I have a personal domain for many years and checked how I send and receive mail from it. I am using Gmail server for my SMTP and IMAP not Rogers not bell not cogeco not shaw not Telus but I repeat I'm using Gmail server since my domain is managed by google and I pay them. You should use who ever manages your domain.
@ve3nrt wrote:
@-G- Apparently they do not. I know I've had port 25 blocked on my cell phone, but not on any home ISP service I've had.
I had no problem sending email via the TekSavvy SMTP server, and I would think that if a little company in Chatham can provide such a service, Rogers could too.
Rogers outsources their customer email to a third-party, currently Yahoo. Providing that service to a large customer base is a pain from an administrative, legal and support perspective and Rogers has chosen not to do it themselves.
I am actually surprised that TekSavvy provided an open (or semi-open) SMTP relay. Most companies lock that access down completely.
It is a very simple setup and runs on a UPS-backed Raspberry Pi. I use it for notifications on my internal LAN which is one reason I host it myself. The other is that I can create a virtual user for every service on which I register an account. That lets me identify any company that has released my email address into the wild. And yes, I could use an infrastructure cloud provider, assuming they themselves don't get blocked.
FYI, running a server of any kind on a Rogers Residential Internet is actually forbidden under the Terms of Service -- see Acceptable Use Policy: https://www.rogers.com/support/terms/terms-of-service-acceptable-use-policy-and-privacy-policy
See item xvi under Prohibited Activities.
This is not something that they enforce aggressively but it is something that you should be aware of nevertheless.
I told the sales rep about the applications I ran at home, and he didn't suggest a business account. I found out recently he uses Fibe at home. I don't know if Bell offers SMTP relay but at least they allow DHCP to be disabled on their modems (that's another thread on this forum). Unfortunately no Fibe at my location so Rogers is the one-and-only Gb ISP here.
I don't know whether or not Bell offers an SMTP relay. They used to outsource their customer email service to Microsoft but then repatriated that service several years ago.
One other question: Who did you obtain your domain name from? Do they offer hosting services of any kind? If so, they may be willing to be your SMTP relay.
We should not assume that because one provider offered a SMTP as a good will gesture on their network that the competitors such as rogers or bell or who ever else all do the same, this is something people must understand that not all companies offer the same services and features, if you liked the services teksavvy offered well unfortunately that is your only hope since rogers don't have an open smtp, to be quite honest with you, no amount of escalating will enable you this service. you might as well shop around for something that suits your needs.
@ve3nrt Looks like you may be able to get this working using Fastmail as your email provider:
https://tech.chrishardie.com/2020/smtp-relay-through-fastmail-from-postfix-on-macos-mojave/
This also has nothing to do with Rogers Internet. People need to understand where to draw the line when it comes to asking for help. You got some helpful advice from rogers but think of this as a goodwill gesture. Rogers agents are not trained in this field and will often not be able to help you out any further.
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