Rogers Xfinity app not working.

[newone001]

Hello support,
I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. nothing works.
It started when I renewed my contract last year and since then it is not working. I really need to login to make some changes to connect other devices to the network and to manage my network.

Please help out.

I even tried unliking and linking my account but nothing works.

Please how can I resolve this issue.

***Edited Labels***

[newone001]

Just wanted to add I am using the latest iPhone software

[RogersMoin]

Hello, @newone001.

Thank you for joining our Community and sharing concerns about your Rogers Xfinity app access.

That error message could be related to your Rogers Xfinity Internet service not correctly linked to your MyRogers profile. We can investigate; please send @CommunityHelps  a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin