Rogers Internet Parental Control for Modems/Routers

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Posts: 1

Re: Rogers Internet Parental Control for Modems/Routers

I am looking to block certain website from my Rogers home internet. I am using Rogers Gigabit wifi modem. I contacted customer support but they told me it is unsupported, which seems to be surprising. Don't Rogers modem has anything like parental control?

Posts: 950

Re: Rogers Internet Parental Control for Modems/Routers

Good evening @tanzeem_noor,


Welcome to the Rogers Community Forums!


I realize how important parental controls can be. I would recommend you to try the steps as listed in the post here


Please reach back out if you have any further questions.






Resident Expert
Resident Expert
Posts: 6,345

Re: Rogers Internet Parental Control for Modems/Routers

@tanzeem_noor its possible to accomplish the web site blocking that you're looking for, its just not intuitively obvious.  The steps indicated above are for device blocking based on time, rather than web site or domain blocking. 


The following steps should allow you to filter (block) just about any domain (web site) on any specified devices.


1. Log into your modem and navigate to BASIC .... BASIC SETTINGS


2. Show the Connected Devices.  If the device in question is running, you should see it on that list.


3. Copy the name of the device and the IP address that is in use and paste those into something like notepad, or simply note both the device name and IP address.  You can simply copy those from the connected device list.  You will need that for the Keyword filter instructions below.


4. Then select the DHCP Reservation function and select the device(s) that you want filter.  That will create a static IP address for that device so that if and when the modem reboots or restarts, that device will end up with the same IP address.  That will ensure that the keyword filtering that you set up below will always be effective, no matter how many modem reboots/restarts occur, as that filtering applies to specific IP addresses.  You can simply choose "Add" to use the current IP address.  Save the changes, which should result in a modem reboot.  After the reboot those devices should use the IP address that you reserved.


You can also add a device manually and specify an IP address that you want to use for that device.


5. When that is done, navigate to the SECURITY .... KEYWORD FILTER.


6. Add the device that you want to manage using the "Add Trusted Device" function. Select "Disable" , which will disable the "Trusted device's" capability to use any domains, keywords or IP addresses.  That will make the device subject to the filtering that you want to impose. Personal opinion, the use of "Trusted Device" is misleading or incorrect.  It should be "Managed device" and use rule, or not use the rule, not add a device as a "trusted device" which is normally enabled to bypass the filtering rule. Seems to me that there is reverse logic at work here.


7. Then, add the URLs (domain names), one at a time per entry, in the keyword entry window.  Change the applied times if you prefer and then hit "Add".  Red indicates that the blocking is in effect on the selected day, green indicates that the blocking is turned off.


Just to note, there are a couple of ways to get to a web site, thru the domain name, as in or for example, or thru the use of an IP address, as in Either one will work, and depending on the person that is using the laptop/desktop or other device, he or she can use either the domain name or IP address.  Sites such as Facebook and others probably have multiple IP addresses that can be used, so, while you can use and to deny access to the domain, you would also have to determine all of the IP addresses that could be used to access the same site and list those as separate keywords in the keyword list.


Note that not all IP addresses will end up at the same domain name.  The end domain might be close, but it may not be exact, or the end results might be totally different. and, or don't end up at the same location.


In order to test this, using the for example, you will have to set up the keyword filter and then close your browser.  Bring up a command prompt and run the following command: ipconfig/flushdns


Restart your browser to test the filtered domain name, expecting to be able to access the site in question (trusted status enabled), or expecting to be unable to access the site in question (trusted status disabled).  If you can still access the site when the Trusted status is disabled, that's due to the web browser storing the address.  You would have to take other steps to clean out the browser data.


The problem that you will run into is that setting up the filtering terms will not result in an automatic denial to access any specified site.  As long as the device in question is running, potentially with a web browser running, the site IP address is stored on the device and can be used to access that site.  A device restart will probably result in denial of the specified addresses, although other cleaning measures might be required, potentially for the device and web browser.


Hope this solves the issue.


Here's a link to a CODA-4582 modem user manual.  Section 7.5 The Security:  Keyword Filter Screen is starts on page 131:


Here's an example of the keyword filtering page with a few test domains set up.  The Trusted Device shows that its enabled, meaning that it will be able to access those sites.  If I use the Manage button as shown to access the device tab and disable the Trusted Status, access to those sites will be denied when the change is saved and the device/browser is restarted.  


** Note that if the end user determines how to change the device MAC address, that will result in a new IP address and the blocking will no longer be effective based on the static IP address that is set up at the beginning.  Usually its just a matter of time before kids figure out how to do that.  


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