Roger rural internet

[RetSgtFlegg]

As like problem in summer. My Roger’s rural internet keeps dropping very hr or so atleast 6 to six time's a day, that I notice. Last time this happened i reported numerous times and went through resets galore. They sent tech 3 different times. Once did nothing next change dish to shot to only on tower and also replace modem. Still happening, being ex communications in military I know when they are grasping at straws. Said for them to check outage log and was told only tech at house could to that. The tech at house said they lied and he can’t and they have to. Kept saying problem at tower. After months of trouble ticket it went away for a couple months. Now back again here goes the run around. Maybe starlink is in near future being I’m rural.

**Labels Updated**

[RogersCorey]

Good morning @RetSgtFlegg!

I can absolutely understand how frustrating it would be to experience 6+ interruptions daily. As we've had 3 techs out already, I can only assume we've already exhausted all of our troubleshooting steps with you. 

We can look into the history of this issue as it is documented on your account to give you a better understanding of what's happening with your connection.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey