Internet Outages

[jtorres]

I’ve gotten used to the internet dropping on occasion but it became a weekly occurrence starting a month or two ago and now it’s every other day. It’s not just us but the whole neighborhood. I’ve talked to my neighbors who are with Rogers and they have the same complaint. Someone pointed out that if you look at the wifi networks available in our area ALL the Rogers are down when mine goes down and all the Bell ones are still up. Please do something about this. I don’t want to have to switch providers.

***Added Labels***

[londonguy1977]

My internet has been out since noon on Saturday. Rogers site says no outages yet I was told there is an outage in my area and there is a ticket opened. Unacceptable as I have to work from home.

[RogersMaude · Accepted solution]

Good morning,

Thank you both for joining the Rogers Community and sharing your recent experience about your internet service interruption.

We’re committed to offering a dependable experience, working around the clock to help keep our customers connected. However, from time to time, temporary service interruptions can still happen due to planned activities, such as network upgrades, or unplanned events like construction work or extreme weather.

You can find the most up to date information at www.rogers.com/outage and click "Notify me" to get help from our virtual assistant Anna.

Service interruptions can be untimely and hindering and we sincerely apologize for any inconvenience they may cause you. Is your service back up and running at this time? 

If not, it would be helpful if you could tell us more about the problem you're experiencing and the area where you are located.

Looking forward to your reply! 

RogersMaude

[londonguy1977]

Yes my internet was restored yesterday around 2pm. However being without internet for almost 3 days is not acceptable. I only got email yesterday from Rogers indicating a service interruption in my area. Yet a ticket was opened on Saturday as the Rogers rep stated he could see several customers modems were offline in my area.

[RogersCorey]

I am glad to hear that your service has been restored but I understand that 3 days is a long time to go without Internet, @londonguy1977.

I apologize for any delay that may have occurred here that prevented us from restoring your services sooner.

~RogersCorey

[ceeeeeeeee]

Where can I find Rogers updates about outages areas either on here or X or….? For such a large operation the dearth of information is puzzling. I go to non-Roger sites to find out anything besides a blanket province statement.

[RogersJermaine]

Hi @ceeeeeeeee,

Thank you for joining the conversation. We certainly do understand the urgency to get the latest update for any outage or interruption that may be happening in your area. Please refer to the solution provided in this thread here for more details on viewing any ongoing outages.

Regards, 
RogersJermaine

[Jameskchou]

Internet is down in Markham Stouffville again. Plugged the router and it keeps going back to orange lights.

Still waiting on hold after five minutes as usual.

[RogersMaude]

Good day @Jameskchou,

Service interruptions can be surely be inconvenient when trying to make the most of your services. 

Are you back online since you posted?

Don't hesitate to let us know if you require further assistance!

RogersMaude