Persistent dropped Internet signal on Rogers Rocket Modem

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I've Been Here Awhile
Posts: 2

Re: Persistent dropped Internet signal on Rogers Rocket Modem

We have the same issue. It got worse when we "upgraded" to Ignite.
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I've Been Around
Posts: 1

Re: Persistent dropped Internet signal on Rogers Rocket Modem

I'm getting pretty fed up with Rogers. I was warned but didn't listen to my friends. Wifi is constantly turning on an off and on an off and on and off........been like this for months. Just to give you an idea of how often this happens......my data on my phone has reached 10 gigs in 8 days.
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Resident Expert
Resident Expert
Posts: 6,752

Re: Persistent dropped Internet signal on Rogers Rocket Modem

@brulivia83 do you run any devices via ethernet and if so, are they also dropping off-line?  If so, then you might have a cable signal issue, not a wifi problem.  What modem are you using:

 

1.  a black rectangular modem (Hitron CGN3xxxx model as seen by the product sticker at the back of the modem); or

2.  a white Hitron CODA-4582 modem which is the latest Hitron modem that Rogers uses; or

3.  the new XB6 modem that accompanies the new Ignite TV service.  The product sticker is on the bottom of the modem.

 

If you have the black or white Hitron modem, when you have time, can you log into the modem, navigate to the STATUS ... DOCSIS WAN tab and select or highlight the entire signal table, from the Downstream Overview line at the top of the table, all the way down to the very bottom of the table.  Select that entire table, right click .... copy.  Then start a new post, right click .... Paste.  That pasted in table should look like the table in the modem. Here's an example of what the table looks like for the white CODA-4582 modem. 

 

https://communityforums.rogers.com/t5/Internet/Rogers-Gaming-amp-Streaming-Lab/m-p/452272#M58192

 

The user interface is the same for both the black and white Hitron modems, with minor changes for the advanced capabilities built into specific modem models. 

 

For the wifi, while you're logged into the modem have a look at your wifi parameters and change them to the following:

 

2.4 Ghz wifi parameters:

 

Wireless Mode: 802.11 n 
Channel Bandwidth: 20/40 Mhz.  In a crowded wifi environment, I would set this for 20 Mhz.  It will default to 20 Mhz in a crowded environment.
Wireless channel: 1, 6 or 11  Set this to one of those channels that offers the least interference from neighbouring routers and modems as seen with a wifi monitoring application listed below.  Do you happen to have a laptop wifi monitoring application available?
WPS Enabled: OFF
Security Mode: WPA-Personal
Auth Mode: WPA2-PSK
Encrypt Mode: AES only

 

Check/set the following 5 Ghz wifi parameters:

 

Wireless Mode: 802.11 a/n/ac mixed
Channel Bandwidth: 80 Mhz
Wireless channel: 149 to 165     Use this higher channel range as it runs higher transmit power levels.
WPS Enabled: OFF
Security Mode: WPA-Personal
Auth Mode: WPA2-PSK
Encrypt Mode: AES only

 

If you had to change any parameters, reboot your router after the changes have been saved, ADMIN .... DEVICE RESET .... Reboot.



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I've Been Around
Posts: 1

Re: Persistent dropped Internet signal on Rogers Rocket Modem

Hello,

 

I have the Hitron CODA-4582 Rogers modem and am experiencing the same issues with disconnects/speed drops.  I as well have multiple wifi signal drops throughout the day but can only measure so much as I am at work most of the time.

In addition to the modem deciding to soft boot itself over & over, the wireless signal is jumping from 300mg's down to less than 10mg's down in a matter of seconds.  (This is normal as per the Roger's Help Desk).  in my eyes, that's an awful lot of wireless interference.  Did a truck load of steel just land on my roof?  Why is it always the download stream with all the interference when the upload speed is always around the same 15mg's no matter how much steel they dropped off?

When getting in touch with Rogers, half of the service desk people say there is a problem with the line...  We then go through getting a tech to my residence.  The last time a tech came, he put a connector (Looks like an F81) on the modem and said this should fix my drops and speed issue....

Guess what?  Problem not fixed.  That connector did absolutely nothing.

The other half of the online service techs say the line is fine and testing like it should, what??????

I have tried everything in these forums as well as many other forums to try and get a steady half decent wireless signal to no avail.  I have changed channels, relocated the modem a hundred times (I am in a small condo) Some times the speed is perfect, other times a total waste of time & money!

I will be swapping out my modem in a last effort to help my wireless, this I imagine will do nothing.

We shouldn't have to by another wireless router because the signal on the Rogers modem are junk.

JR