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@Feejai I see in your picture that you have a UDM Pro in your network. Is it still in your network path, regardless of whether or not you have Bridge Mode enabled in your Ignite gateway? If so, do you also have SQM enabled on your WAN interface, or any other interface? (I think Ubiquiti calls it "Enable Smart Queues") If Smart Queues are enabled, try disabling it, restart the device, and retest.
@Feejai I am currently able to get download speeds of 750 Mb/s and upload speeds of 21 Mb/s with my 500u service. I can attain those speeds with my Ignite gateway in Bridge Mode (using my own router and WiFi gear) as well as in Gateway mode, with just the Rogers-provided hardware.
Have you tried to test your connectivity with Bridge Mode disabled, using a fast computer (with a fast network card and good device drivers) that is directly connected to the gateway via Ethernet?
@Feejai If you could log into your gateway, go to "Gateway > Connection > Rogers Network" and post the Downstream, Upstream and CM Error Codewords tables here (similar to what was posted in this thread) we could have a look the stats and perhaps give you some advice as to how you might be able to resolve the issue.
Is there ever a time of day or night that you can achieve your advertised speed? If the speeds that you are seeing are VERY consistent and your modem's signal tables and error stats all look good, then it could be your equipment that is the bottleneck.
Thanks I will get back to you on the modem stats, but as far as it being my equipment there is just no way. Hardwired directly to the modem gives me the same results, and on my network equipment I have a 2.5GbE ethernet card going to my 10 GbE switch which is connected to with GbE Rogers modem...
Okay, just asking because if you, for example, had a 2.5 GigE USB-C network adapter connected to an Apple Silicon Mac, you would think the performance would be great, but all the common chipsets are only supported by the USB CDC-ECM driver on macOS, which does not support hardware offloading of any kind and will only deliver a fraction of the sustained throughput that you might expect.
@Feejai wrote:
...maximum download I get is usually around 600Mbps ... upload speeds, I am lucky if I get 15Mbps
Most people on Rogers, who are not on the highest tier, typically get significantly more than they pay for. That's why it's rarely worthwhile to pay extra for Gb service.
If you're consistently getting around 600/15, it's possible that the modem is improperly provisioned, although you'd think they would have checked that first. It's possible you may be provisioned for 300/15 or 500/15... Lots of people with 300 now get 500-600 and with 15 up typically get 15-16, sometimes more. Did you/they check specifically for provisioning numbers?
PS. There are still some areas that may be bandwidth limited, but typically pretty rare since people do (mostly) get what they pay for and raise a stink if they don't (and then get credit or billed the lower rate).
@Feejai I see in your picture that you have a UDM Pro in your network. Is it still in your network path, regardless of whether or not you have Bridge Mode enabled in your Ignite gateway? If so, do you also have SQM enabled on your WAN interface, or any other interface? (I think Ubiquiti calls it "Enable Smart Queues") If Smart Queues are enabled, try disabling it, restart the device, and retest.
Yeah, SQM (and other active queue management methods) is VERY CPU-intensive. If your router does not have enough CPU power available, that option will severely limit its packet forwarding capacity.
The queue disciplines also work by limiting the amount of bandwidth that different classes of traffic can consume on a link. If you have ample CPU power to support your link speeds but do not have QoS configured properly or optimized for your link speed and type, you can, unknowingly, either severely constrain the amount of bandwidth that will be consumed or make the QoS controls ineffective. You can also artificially cause your device to drop packets unnecessary.
Implementing this option properly requires knowledge of how it works and the trade-offs that you will need to make when configuring it... and if you don't actually need to implement QoS, then don't because you will probably just end up causing more problems than you will solve.
After check the 'Smart Queues' setting on my Ubiquiti UDM Pro device, this was indeed the issue that was preventing me from achieving 'full speed' on my connection. This setting is enabled by default, something that I completely overlooked and didn't pay attention to. Below I am providing a few screen shots to help others that might come across this issue, including the description of what 'Smart Queues' does on the UDM Pro. When the option was enabled, the uprate speed was only set to 15 Mbps by default and the reason why I was not getting faster upload speeds (the speed test screen shots below both show 32 Mbps up that is because I had changed/removed the upload restrictions).
Smart Queues Description:
Speed with Smart Queues ON:
Speed with Smart Queues Off:
@57 wrote:
Glad to see you got the issue resolved. It does explain why Rogers (and we) often ask people to remove all non-Rogers equipment from the equation (no matter how innocuous) when troubleshooting, and explains why the technicians saw nothing wrong with your connection.
This is also an example of why Rogers provides customers with combination modem/gateways and does not allow them to use their own cable modems. The average support and field techs are untrained and unable to support third-party equipment, especially equipment with advanced capabilities, and Rogers knows that the equipment that they provide works and will meet the needs of most customers.
@Feejai Also, it wasn't clear from your post whether you disabled Smart Queues or whether you changed the parameters for your link speeds. The idea behind the QoS configuration is that you keep some bandwidth in reserve for high-priority traffic. If no traffic ever goes into higher-priority queues, you won't realize the full benefits of QoS controls, you will (perhaps needlessly) consume excessive CPU and keep your device running hot, and you will decrease the number of packet buffers that are allocated for normal traffic, which can lead to packet loss. You will, however, perform better in bufferbloat tests ...but if you do not suffer from bandwidth constraints or need to provide special support for extremely latency-sensitive applications, you will be better off just disabling Smart Queues.
@Mani12345 wrote:
Hi guys, I am facing similar situation
Could you please guide how to get to this setting for SMQ (Smart Queues) to disable it ?
There is not any such setting on the Ignite Gateway. The original poster was using 3rd-party equipment from a company called Ubiquiti.
Or would you suggest any other tweaking for scenario below ↓↓↓
I upgraded from lower speed Ignite to GB ignite
Wired connection via LAN wire does show improved speeds
But the WiFi speeds don't show any improvement on any of the devices, even right next to router/modem.
That's great that the speeds of your wired connections improved. With the 1.5 Gigabit service, you will only see speeds approaching (or exceeding) that if you have a fast-enough device with a 2.5 Gigabit Ethernet adapter connected to the 2.5 Gigabit Ethernet port (LAN port 4) on an XB7 or XB8 gateway.
Any devices with a Gigabit Ethernet adapter will not be able to attain transfer speeds above 940 Mbps.
If your Wi-Fi speeds were slow before, upgrading your Internet connection won't make any difference, especially if you only have Wi-Fi 5 and Wi-Fi 6 devices. Under the most ideal conditions, when connected on the 5 GHz band, a Wi-Fi 5 device might attain 650 Mbps and a Wi-Fi 6 device might attain 800 Mbps. You can improve Wi-Fi performance by placing your gateway in an optimal location. However, also keep in mind that if you have one or more very active devices with very poor Wi-Fi connections, that will degrade the performance of the entire Wi-Fi network, even for devices situated close to the Gateway, and also that of neighbouring Wi-Fi networks sharing the same Wi-Fi channels/frequencies.
You will need to explain your connection and testing method. Are you testing via wired connection with a 2.5g ethernet port connected to the 2.5g port on the modem?
What is your setup? Have you bridged the modem using your own router? what router? The questions go on. There is too many variables that can choke your speed. Unless you make sure your setup is right you may never get 1.5g
@DoINeedCableTV wrote:
I pay for 1.5 Gigabit, which is a fiction, and only get 700 mbs at the most. Is it right that they sell 1.5 gigabit and no one can even approach those speeds?
Almost everyone with Rogers gets the speed they pay for if they have the appropriate equipment and connection. Most people on the 1.5 Gbps plan get 1.8 Gbps or so. However, lots of people don't understand that their own equipment or firmware can cause lower speeds.
As mentioned above, you need an Ethernet connection via a computer directly to port 4 of an XB7 or XB8 Gateway.
Please read my post in the link below and a few of the posts that follow to clarify the connections and equipment that you need to get 1.5 or above. Regular WiFi is not going to get you those speeds, with the 700 you mention a pretty typical maximum for WiFi.
https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588/highlight/true#M75402
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