05-30-2023 12:38 PM - last edited on 05-30-2023 02:13 PM by RogersMaude
Outages will happen but for alarm systems they offer cellular backup so the service always runs.
It would be great to have Rogers offer the same for internet. So offer a cellular 5g modem backup. This way you have redundant paths to the internet. Wired is the primary so you use fiber but wireless should the fiber get cut or disrupted. Always-on ignite internet, now with 5g backup!
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06-01-2023 02:02 PM
Hello, @zzP2
Welcome to the Rogers Community Forums!
We appreciate you providing us with your feedback on having a cellular backup option for our home internet modems. We can definitely pass this feedback along.
We do have the option for a cellular backup with our business grade internet services. If this is something you'd be interested in you can find more details here: click here.
Thank you for your suggestion!
RogersTony
06-01-2023 03:22 PM
@zzP2 wrote:
Outages will happen but for alarm systems they offer cellular backup so the service always runs.
It would be great to have Rogers offer the same for internet. So offer a cellular 5g modem backup. This way you have redundant paths to the internet. Wired is the primary so you use fiber but wireless should the fiber get cut or disrupted. Always-on ignite internet, now with 5g backup!
FYI, Comcast has a developed a solution for this -- they call it Storm-Ready Wi-Fi.
They announced that they were working on such a capability several months ago but details were sketchy on how it would work. Now, the new (1st generation) hardware has been announced, and it will work by linking the Storm-Ready device (a Wi-Fi gateway with a cellular modem and battery backup) to the cable modem/gateway, like you would a Pod.
(I would be surprised if Rogers was not already testing this.)
Rumour has it that Comcast is working on other new Storm-Ready hardware options (new modems and 5G cellular connectivity) but the gen 1 hardware is all they have formally announced to date.
06-02-2023 10:31 AM
Thanks, I see that. LTE backup, very nice. Any idea if I could get the business service and still use ignite TV?
06-02-2023 10:34 AM
Good news that comcast is 'working on it'. It seems like such a natural and would pay for itself in the reduction in service calls related to outages, not to mention the vast service improvement having always-on internet would represent.