Keeping Rogers Email While Migrating to Ignite Platform?

[rellim68]

Do I get to keep my current rogers email address when switching from my current rogers package to a comparable rogers ignite package

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[57 · Accepted solution]

Yes. You would only lose it if you left Rogers and even then there are workarounds like having a friend or relative with Rogers.

[rellim68]

Many thanks,

[Pauly]

Sorry, just wanted to clarify something from your initial question

You wrote "witching from my current rogers package to a comparable rogers ignite package"

current Rogers what package? Rogers is the company, did u mean rogers internet package to comparable rogers ignite internet package?

[toolcubed]

@rellim68 , make sure you get a Rogers agent (e.g. Rogers Concierge) to add a note to your Ignite account and to the Ignite work order that says to migrate your email address(s).  I was migrated to Ignite on Saturday and they forgot to migrate my @Rogers.com addresses.  I didn't notice anything wrong at first until I noticed that I wasn't receiving any email after a day or so, and I wasn't able to send any email.  I called tech support and they confirmed that my emails weren't migrated.  Luckily it only took them ~20 minutes to fix.  Hopefully your migration goes smoothly and they transfer your email addresses to the new platform during the actual migration process as expected.

[rellim68]

Good to know , thanks

[rellim68]

yes,  I have a internet/TV/home phone bundle with them now

[Czortek]

I am not so lucky like you. It is already 4 days  and Rogers can't solve the problems.  All my rogers emails accounts disappeared. The some was with home phone service. I got it back after 2 days of conversation with customer service but if about email account they do not know what to do.  

[Farmer3]

I’m having this problem too. Did you ever get it fixed? Basically, the tech person told me they can’t fix. Too upsetting.