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Keeping Rogers Email While Migrating to Ignite Platform?

rellim68
I Plan to Stick Around

Do I get to keep my current rogers email address when switching from my current rogers package to a comparable rogers ignite package

 

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Re: Keeping Rogers Email While Migrating to Ignite Platform?

57
Resident Expert
Resident Expert

Yes. You would only lose it if you left Rogers and even then there are workarounds like having a friend or relative with Rogers.



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6 REPLIES 6

Re: Keeping Rogers Email While Migrating to Ignite Platform?

57
Resident Expert
Resident Expert

Yes. You would only lose it if you left Rogers and even then there are workarounds like having a friend or relative with Rogers.



Re: Keeping Rogers Email While Migrating to Ignite Platform?

rellim68
I Plan to Stick Around
Many thanks,

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Pauly
Resident Expert
Resident Expert
Sorry, just wanted to clarify something from your initial question

You wrote "witching from my current rogers package to a comparable rogers ignite package"

current Rogers what package? Rogers is the company, did u mean rogers internet package to comparable rogers ignite internet package?


Re: Keeping Rogers Email While Migrating to Ignite Platform?

toolcubed
I'm a Senior Contributor

@rellim68 , make sure you get a Rogers agent (e.g. Rogers Concierge) to add a note to your Ignite account and to the Ignite work order that says to migrate your email address(s).  I was migrated to Ignite on Saturday and they forgot to migrate my @Rogers.com addresses.  I didn't notice anything wrong at first until I noticed that I wasn't receiving any email after a day or so, and I wasn't able to send any email.  I called tech support and they confirmed that my emails weren't migrated.  Luckily it only took them ~20 minutes to fix.  Hopefully your migration goes smoothly and they transfer your email addresses to the new platform during the actual migration process as expected.

Re: Keeping Rogers Email While Migrating to Ignite Platform?

rellim68
I Plan to Stick Around

Good to know , thanks

Re: Keeping Rogers Email While Migrating to Ignite Platform?

rellim68
I Plan to Stick Around

yes,  I have a internet/TV/home phone bundle with them now

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