Internet speed

[pecaicedo]

Hi,

I recently subscribed to Rogers Internet 2.5 Gb. This time the connection from the fibre to the modem is not coaxial, but ethernet. I have my network connected to a separate router which is connected to one of the modem's ports. Every time I ran a speed test from a computer that is wired to the router it only shows ~940 Mbps. Before Rogers I had Bell, and the internet speed offered was 1.5 Gb. Every time I ran the internet speed from my router I got ~1.5 Gb. Why with Rogers I can't even get 1 Gb??

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[Datalink]

@pecaicedo firstly, you should have an XB7 (Gen 2) or XB8 (Gen 3) modem.  Rogers modems can be seen here:

Internet Self-Install - Help and Support - Rogers

So,  you should have one of the two modems on the upper left hand side of that page. 

The XB7 or XB8 must be used when you have Fibre to the Home as port 4 (lower right hand port) is a dual WAN / LAN port.  With Fibre to the Home, port 4 operates as a firewalled port.  That port runs 2.5 Gb/s.  All of the other ports (1 to 3) only run 1 Gb/s.  So, with Fibre to the Home, there is no way, using Rogers modems, to actually obtain more than 1 Gb/s out of the modem via ethernet.  That is the way that Comcast designed the equipment, and, as Rogers and others ISPs have decided to use Comcast equipment, Rogers customers are stuck with the same restriction as Comcast's customers.  Now, just to mention it, Rogers is apparently trialing the Comcast XB10 modem and XER10 router (?) in Calgary.  This should be Comcast's next generation modem and router which should support 10 Gb/s.  What they have onboard for ethernet ports is a good question as there are no details available at the present time.  Here is a thread that has some discussion on the XB10 modem and XER10 router.

Re: Comcast officially unveils its new XB10 Gatewa... - Page 2 - Rogers Community

Fwiw, you can remove the modem from the network and connect the Nokia Optical Network Terminal directly to your router.  The one caveat is that if you run Ignite TV, with its set top boxes, those boxes required IPv6 to run properly.  There is the possibility of running into problems with the set top boxes when the modem isn't present in the network as the modem runs hidden wifi networks that the set top boxes uses, either occasionally or all the time, don't really know.  Other customers have opted to use the Nokia ONT to router configuration, without any reported issues, but, there is always the possibility that they have missed indications that point to the fact that the modem isn't in the network.  

Hope this helps.

[57]

@pecaicedo : Here's a post on the topic of slower than expected speeds.

https://communityforums.rogers.com/t5/Internet/Troubleshooting-Slow-Speeds/td-p/542833

As mentioned in the link and in the post above mine, the Gateway (I'm assuming you have an XB7 or 8 Gateway) has 4 ports, but only one is capable of 2.5 Gbps, the other 3 are 1 Gbps. The 2.5 port is usually used to connect to the ONT with Fibre service, so you are limited to 1 Gbps.   The purpose of these high speeds is usually to provide higher speeds for a larger number of devices/users in a home, not really for one device, since speeds above 1 Gbps are rarely actually useful for anything.

[-G-]

If it seems like the XB7 and XB8 Gateways are a misfit, they are.  Rogers provides them to FTTH customers because they have software running on them that complement the Xfinity-branded services, so that FTTH customers can get the same value-added services as cable Internet customers.  BUT, they are cable modems, meant for customers with a multi-gig cable Internet service.

Comcast will also (soon?) be releasing the XER5 and XER10 routers, and these were specifically designed to support Xfinity-branded services for fibre Internet customers.  When these become available, customers, like you, should no longer need to install your own router to get the most of your Internet service.  We do not have any technical details as of yet but the XER-series routers will have telephone ports to support a Home Phone service, a high-speed WAN port for connection to an external fibre ONT, and (presumably) will have multi-gig LAN ports and Wi-Fi 7 connectivity for network devices in the home.

[asturias7]

Thus the XER5 and XER10 routers/modems will be fine for most of us that have cable internet... yes?

[-G-]

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@asturias7 wrote:

Thus the XER5 and XER10 routers/modems will be fine for most of us that have cable internet... yes?

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To clarify... The XER-series units are routers only, no cable modem.  They are for Fiber-to-the-Home Internet customers who connect directly to the Rogers fibre network with a Nokia Optical Network Terminal (ONT).  The XER-series router provides support for Xfinity-branded services, just like the XB-series Xfinity modem/gateways do for cable Internet customers.

For DOCSIS (cable) Internet customers, they will continue to use the XB6/XB7/XB8/XB10.  The XB10 will likely only be available to DOCSIS 4.0 customers on the highest speed tiers.  The XB7 and XB8 are still good enough to support a 2.5 Gigabit cable Internet service.