Internet problems

[Kataline]

I’ve been with Roger’s for 3-4 years almost I think and for the past week I’ve been opening tickets left and right even going as far as to getting a technician and I’m still stuck with an open ticket on the day of my exams and now I have no internet for apparently “24 hours” this is so ridiculous.

Like how are you going to send a technician and he leaves saying “I can’t help you with this” and on top of the long wait times, slow internet, and faulty modem. So so frustrating..

***Added Labels***

[-G-]

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@Kataline wrote:
Like how are you going to send a technician and he leaves saying “I can’t help you with this” and on top of the long wait times, slow internet, and faulty modem. So so frustrating..

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That depends on what caused the outage.  Rogers may have pushed out a problematic software update to your local fibre node.  That could cause stability issues and/or could cause the node to crash and remain down.

Log into your Gateway with a web browser and go to Gateway > Connection > Rogers Network

If the Downstream and Upstream channel stats look something like this...

... and your Gateway's status LED just keeps flashing either amber or green, or has turned red, your node went down.  This is beyond the ability of a Rogers field tech to fix.