06-20-2022 12:14 PM - last edited on 06-20-2022 12:30 PM by RogersCorey
My internet drops whenever me or my roommate arrives or leaves from the house. It is a huge hassle.
I know it is not related to the wiring because it occurs while we are parked in our driveway when arriving at home (before we have had the chance to disrupt any wiring on our way inside).
I think it has to do with our phone's connection to the network but I have no idea how to fix it. Has anyone else experienced this?
06-21-2022 12:46 PM
Greetings and good afternoon @Thowse!
This is a real headscratcher of a problem you've brought to us today. When you say the Internet drops, is it everyone who still remains in the home that loses connection or is the person who's arriving or leaving that loses connection? Does the light pattern on your modem change when this happens?
Either way, we'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
06-24-2022 02:35 PM