Internet disconnecting every night between 2am to 3am EST

[Frenchiebong]

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this interruption every night around similar time? 

**Labels Added**

[maniac]

This is EXTREMELY frustrating. I feel like such an idiot for switching from Bell to Rogers just to save a few dollars. My internet is going off every night between 2am-3am while I am working.

This NEVER happened with Bell. It happens almost every night with Rogers. I am a few months into my contract and I am actually going to ask if I can cancel without penalty. This was never disclosed to me or I would have never signed up.

This is HORRIBLE customer service. Someone in management (not community helps) needs to be aware that this is causing serious problems for paying customers. Who chose 2am as a good time to kill the internet? It's 2024. Why on Earth are you taking down the Internet for people so often? Two years with Bell and I never lost service once (that I know of). 

Not only can I not work, but I am getting non stop notifications because my security system is offline, etc.

[weixifan]

I live in Waterloo, Ontario and I'm experiencing a similar phenomenon. Anything requiring a stable connection is completely impossible during those hours, and it is so very infinitely frustrating.

[piskapo30]

Mine is still doing the same. I've worked with so many tech's nothing fixing it. I can't wait till Bell's Fiber comes to my area.

[T1aphoenix]

I've been having this issue for over a year and still having issues. I used to work with over seas clients for a few firms, since I keep dropping during important client calls. I've been terminated from jobs because of it and can't get a good reference for the life of me because of it.

This is ridiculous. It needs to stop. Customers pay too much for this subpar service from Rogers

[Bartonfam]

This happens to us all last week and not as frequent this week sept 10.
Its so annoying to get kicked off an app or tictok stops loading . Ridiculous.i wonder if this happens with Bell????

[Joe196969]

My ignite disconnects every day between 2am and 4am and sometimes during the day . Only for a few seconds to a minute . This never happend before . That say there is nothing wrong with my signal .
I am in meed of a supervisor or higher to help resolve this issue .

[maniac]

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@Joe196969 wrote:
My ignite disconnects every day between 2am and 4am and sometimes during the day . Only for a few seconds to a minute . This never happend before . That say there is nothing wrong with my signal .
I am in meed of a supervisor or higher to help resolve this issue .

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Joe, they don't care. I try to work at 2am and my modem reboots so many times. Someone at Rogers decided that 2am is a good time to force the modems to reboot. It's ridiculous.