Internet Outages

[jtorres]

I’ve gotten used to the internet dropping on occasion but it became a weekly occurrence starting a month or two ago and now it’s every other day. It’s not just us but the whole neighborhood. I’ve talked to my neighbors who are with Rogers and they have the same complaint. Someone pointed out that if you look at the wifi networks available in our area ALL the Rogers are down when mine goes down and all the Bell ones are still up. Please do something about this. I don’t want to have to switch providers.

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[londonguy1977]

My internet has been out since noon on Saturday. Rogers site says no outages yet I was told there is an outage in my area and there is a ticket opened. Unacceptable as I have to work from home.

[RogersMaude]

Good morning,

Thank you both for joining the Rogers Community and sharing your recent experience about your internet service interruption.

We’re committed to offering a dependable experience, working around the clock to help keep our customers connected. However, from time to time, temporary service interruptions can still happen due to planned activities, such as network upgrades, or unplanned events like construction work or extreme weather.

You can find the most up to date information at www.rogers.com/outage and click "Notify me" to get help from our virtual assistant Anna.

Service interruptions can be untimely and hindering and we sincerely apologize for any inconvenience they may cause you. Is your service back up and running at this time? 

If not, it would be helpful if you could tell us more about the problem you're experiencing and the area where you are located.

Looking forward to your reply! 

RogersMaude

[londonguy1977]

Yes my internet was restored yesterday around 2pm. However being without internet for almost 3 days is not acceptable. I only got email yesterday from Rogers indicating a service interruption in my area. Yet a ticket was opened on Saturday as the Rogers rep stated he could see several customers modems were offline in my area.