04-13-2022 09:29 AM - last edited on 04-13-2022 04:38 PM by RogersZia
I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't load. If I disconnect from internet and reconnect issue is fixed immediately. How do I stop these intermittent disconnection issues? Multiple phone calls to Rogers and tech visit have solved nothing. This is getting extremely frustrating. Wish I could get rid of ignite and go back to their old internet. PLEASE HELP
***Edited Labels***
04-14-2022 12:48 PM
Hello, @Craigkatie.
Thank you for posting your concern; getting VPN dropped while working can be disruptive. Are your other home devices remain connected when you lose your VPN?
We need to figure out the root cause of the disconnections. Please check out our VPN troubleshooting FAQs to identify the problem.
Please keep us posted.
Cheers,
RogersMoin
04-14-2022 01:44 PM
Multiple homes on my street are having the same issues ( Internet use and TV and PHONE ). Rogers has had someone at the street last week and has not fixed the problem. Internet pings are between 10 and 1000 randomly. My wifi calling does not work at all, people on the other side say my call is completely broken up. It has been more than a week, FRUSTRATING !!!!!
04-14-2022 02:44 PM
04-14-2022 02:48 PM
06-07-2022 06:39 AM - last edited on 06-07-2022 08:14 AM by RogersYasmine
This has been happening for about two months now and they have sent techs to my house four times already to fix the issue. They have replaced the modem, coax and I've replaced my ethernet cable and its still happening. Basically every few minutes my ping spikes to 6000 in Discord and online games (I am connected via Ethernet) and the tv goes black and then 10 or so seconds later it comes back on. From what I've read online this is likely a case of a drop cable needing to be replaced. However the Rogers technicians are refusing to change it. They are now sending us wifi pods thinking it will fix the issue even though I was adamant that the wifi was not the issue. What do I have to do to get them to fix this issue? Its been two months with non functioning tv and internet my family and I are so frustrated we would have switched providers already if Bell offered better speeds in my area. I am willing to try anything, its the holidays and we cannot even enjoy ourselves. Please help us were so sick of dealing with this.
06-08-2022 08:49 AM
Good morning @DavidHeilig!
Running a temporary aerial drop until such time that we can bury a new cable may be a solution but that is typically the last resort that we'd explore after eliminating all other possibilities. We'd only move straight to running a new drop if we knew for certain it was damaged or cut.
In any case, we should have a tech come out to investigate and determine the next best steps.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
11-30-2022 06:37 PM - last edited on 12-01-2022 08:16 PM by RogersMoin
Need a second set of eyes for my modem values:
I've been having a lot of issues with my internet as of late - intermittent connectivity, signal dropping, issues connecting to the rogers network, lagging, etc.
I'm taking a look at my modem values and I'm having trouble breaking them down. I'm in a house, I have 1GB speed (its supposed to be but its more like 290mbps), ignite modem, and one pod to help with wifi coverage.
If anyone can help me break this down I'd really appreciate it
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords | |||||||||||||||||||||||||||||||||
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3124583162
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3124595407
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3124601167
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3124610929
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3124617257
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3124630784
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3124637655
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3124647227
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3124666867
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3124675913
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3124683989
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3124693232
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3124699143
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3124711185
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3124719699
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3124731606
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3124740359
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3124743741
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3124751711
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3124760803
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3124773264
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3124777348
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3124779573
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3124781216
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3124792319
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3124801091
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3124811493
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3124809371
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3124815143
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3124819826
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3124819806
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3396561671
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1735012833
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3158765679
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29
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0
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0
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0
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0
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0
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17
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20
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102
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34
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637
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0
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0
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20
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70
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0
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5
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0
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48
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0
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0
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3223528917
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3158765679
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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69
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0
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7
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0
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0
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0
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5
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0
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0
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15
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IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
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Channel Bonding Value | |||
1
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2
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3
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4
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5
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Locked
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Locked
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Locked
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Locked
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Locked
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21 MHz
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25 MHz
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32 MHz
|
38 MHz
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42 MHz
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2560
|
5120
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5120
|
5120
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0
|
42.0 dBmV
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42.5 dBmV
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42.3 dBmV
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43.5 dBmV
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4200000.0 dBmV
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QAM
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QAM
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QAM
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QAM
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OFDMA
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TDMA_AND_ATDMA
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ATDMA
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ATDMA
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ATDMA
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TDMA
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IndexLock StatusFrequencySNRPower LevelModulation
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
9
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1
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2
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28
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29
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30
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31
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32
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34
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33
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34
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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Locked
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621 MHz
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279 MHz
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579 MHz
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585 MHz
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591 MHz
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597 MHz
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603 MHz
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609 MHz
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615 MHz
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633 MHz
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639 MHz
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645 MHz
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651 MHz
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657 MHz
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663 MHz
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669 MHz
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675 MHz
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681 MHz
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687 MHz
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693 MHz
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699 MHz
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705 MHz
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711 MHz
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717 MHz
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723 MHz
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825 MHz
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831 MHz
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837 MHz
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843 MHz
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849 MHz
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855 MHz
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861 MHz
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920 MHz
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350000000
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920000000
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40.2 dB
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39.1 dB
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40.5 dB
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40.5 dB
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40.5 dB
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40.7 dB
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40.4 dB
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40.3 dB
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40.1 dB
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40.1 dB
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40.1 dB
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40.3 dB
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40.5 dB
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40.7 dB
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40.8 dB
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40.9 dB
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40.5 dB
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40.8 dB
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40.9 dB
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40.9 dB
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41.0 dB
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40.8 dB
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40.8 dB
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40.7 dB
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40.2 dB
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41.1 dB
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41.1 dB
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41.1 dB
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41.1 dB
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41.0 dB
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40.9 dB
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41.0 dB
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39.7 dB
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39.6 dB
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39.7 dB
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2.1 dBmV
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1.4 dBmV
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2.7 dBmV
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2.7 dBmV
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2.7 dBmV
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2.9 dBmV
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2.3 dBmV
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2.2 dBmV
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2.2 dBmV
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2.6 dBmV
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2.7 dBmV
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2.8 dBmV
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2.9 dBmV
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2.9 dBmV
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2.8 dBmV
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2.7 dBmV
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2.7 dBmV
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2.5 dBmV
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2.5 dBmV
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2.7 dBmV
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2.8 dBmV
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2.5 dBmV
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2.6 dBmV
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2.6 dBmV
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2.2 dBmV
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4.4 dBmV
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4.4 dBmV
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4.4 dBmV
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4.3 dBmV
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4.1 dBmV
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3.8 dBmV
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3.9 dBmV
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2.6 dBmV
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2.7 dBmV
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2.6 dBmV
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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256 QAM
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OFDM
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OFDM
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OFDM
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