Ignite blinking white

[Yolas]

My ignite wifi just got offline. Blinking white and doesn’t work. Anyone going through the same thing? Help!!

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[-G- · Accepted solution]

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@Yolas wrote:

My ignite wifi just got offline. Blinking white and doesn’t work. Anyone going through the same thing? Help!!

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A "blinking white" status LED indicates that your Ignite Gateway has been factory-reset and needs to be reconfigured.

[PamArnold]

It does NOT necessarily mean it has been factory reset. I waited another 10 minutes and it fixed itself

[-G-]

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@PamArnold wrote:
It does NOT necessarily mean it has been factory reset. I waited another 10 minutes and it fixed itself

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A blinking white status LED specifically means that the gateway is ready for Wi-Fi setup.

Normally, you should only see this state on new Ignite Gateways that are ready for activation/initial setup, or when the gateway has finished rebooting after a factory reset.

Presumably, if the gateway got reset into this state for any reason, had been activated and configured previously, and the customer did not perform the initial configuration within a given period of time, Rogers' central provisioning and management systems would automatically restore its previous configuration.

[Rifkaporze]

What works for me is pulling the plug for the modem for 1 minute and replugging. It takes a moment going through the colors and then finally it goes to steady white. 

[User2148]

Did a hard reset by pulling the power plug out completely for 1 min. and the same issues resurface the following day.

What is the fix?

[RogersJermaine]

Thank you for joining the conversation. Are you having the issue as mentioned in the thread here that your modem is continually flashing a white LED light? If so, have you gone through the steps to setup your wireless network? If you are having a different issue with your connection, please start a new thread with the details so that we can assist you further. 

Thank you

RogersJermaine