Simple answer, at the present time, the XB6 modems are reserved for Ignite TV service only, period, full stop.
Better answer, if you exchanged the CODA- 4582 for the Arris TGR-3482ER, you're not gaining anything as both are Intel Puma 7 modems, and personal opinion, Hitron has been dealing with Puma 7 idiosyncrasies longer than Arris has.
The only gain would be to exchange the CODA-4582 for the Technicolor CGM-4140, simply because ..... the CGM-4140 is a Broadcom BCM-3390 chipset modem, not an Intel product. The 4140 should simply be a much better modem, in theory ......
The problem with exchanging the 4582 for either XB6 modem, you end up with uncontrolled Wifi networks running off of the modem no matter which mode the modem in running in, Gateway or Bridge mode. Its interesting that no one seems to be keen on this idea, except for Comcast, Rogers and Shaw. Personal opinion, I'll keep the 4582, running in Bridge mode, with no extraneous wifi networks running..
At the present time, it doesn't matter as Rogers has its own rules regarding which modem is available for particular services.
@ASimkins Given the choice, I would rather have a Technicolor TC4400 modem (or any modem/gateway that has a true bridge mode) over any variant of the XB6. The XB6 Gateway was designed to be the hub for Comcast's "connected home" suite of service offerings, not a pure, simple DOCSIS modem, so it doesn't have a true bridge mode nor does Rogers even officially support it in that configuration.
@ASimkins wrote:
Is it possible to get the Technicolor TC4400 without Ignite TV?
Actually, that was just wishful thinking on my part. You can't get the TC4400 at all from Rogers; it's only available to TPIA customers... and Ignite TV customers can only get the XB6 gateway.
The TC4400's status is also a bit questionable. I think that they have confirmed that it's vulnerable to the Cable Haunt exploit... and that's worrisome for current owners because (as far as I know) Rogers will not push firmware updates to a TPIA's CPE.
Hi @zenyyo,
We hope all is well with you and we appreciate your post! 🙂
As mentioned by a few others within this thread, regretfully, the newest XB6 modem is not compatible or available with our legacy internet services. If you are interested in moving over to our Ignite TV service, feel free to log into your MyRogers profile to see what offers or promotions are available for you. Once there, you should also have the option to process the migration from legacy internet to Ignite TV, if you should so choose to proceed.
I hope this helps!
RogersLaura
@zenyyo wrote:
I'm on the CODA white boxy model. I heard there's a new black Arris model that's better for my package which is the gigabit ignite.
I don't recall any former CODA users reporting that the Ignite XB6 gateway performed any better or worse in terms of latency or throughput. The XB6 is a capable device that can move data at gigabit rates. The major complaints come from missing features such as: the XB6 does not support WiFi guest networks, it will not allow you to configure alternate DNS servers, and more minor things such as only having two Ethernet ports. On the plus side, it supports many user-friendly features that the legacy modems do not: https://www.rogers.com/web/consumer/internet
Anyone know more details ? Should I just visit the rogers store and ask for an exchange? I know the coda suffers from the intel puma chip stuff. So hoping to upgrade and get better performance.
The Hitron CODA is based on the Intel Puma 7 chipset, not the notoriously problematic Puma 6. The Arris XB6 also uses the Puma 7 chipset; the Technicolor variant, which is what new users will most likely get, is based on the Broadcom BCM3390. I have had both the Arris and Technicolor XB6 and I can't say that I noticed any appreciable difference between the two, in terms of network performance, when switching from one to the other. The XB6 is an okay modem with good hardware but you may find that the software has some annoying bugs and limitations, and Rogers can't do much to improve it because they are just using Comcast's technology. Many other users are also quite happy with it as is.
If you are experiencing serious issues with the Hitron CODA then, by all means, give the Ignite XB6 a try. If not, then do as much research on this site as you can before switching because once you do, you cannot go back.
I wouldn't think so. Fwiw, the 4582 is an Intel Puma 7 modem, which does not suffer from the latency that was seen in the CGN3 series Puma 6 modems.
The XB6 has two versions, the Arris TG3482ER, and Technicolor CGM4140COM.
The Arris TG3482ER is also an Intel Puma 7 modem, so, essentially the same chipset with Telephone capability added.
The Technicolor CGM4140COM is a Broadcom BCM3390 chipset modem.
Externally the two XB6 versions look the same, but, under the hood they are vastly different in terms of their hardware and firmware. The modem of choice should be the Technicolor CGM4140COM.
If you're seeing latency spikes, your best bet is to research the issue to determine the cause, as in WAN or LAN caused? Then determine what will resolve the situation. Only when you've managed to resolve the issue would I recommend switching modems to the Technicolor XB6. Both modems have their quirks as @-G- can tell you, but my choice would be the Technicolor XB6.
Hello @hen555!
We'd be happy to take a closer look at your account to see what modems you may be eligible for!
Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
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