Connectivity issues

[Terrylynnb]

I noticed my current Roger's bundle was expired so I contacted them to get a new offer. All was done quickly but the moment the agent made the changes I lost all my services. Talked to tech support twice. No one can help. Rebooted modem. They tell me its a coincidence. Literally the moment changes were made I was disconnected from everything. I will be a week before a tech can come out.
Any ideas?

*Added Labels*

[RogersJo]

Greetings @Terrylynnb! 

A warm welcome to the Community! Yikes! We're so sorry to hear about your connectivity issues. 😥 This is most definitely not the type of experience we want you to be having. Did you happen to migrate to one of our new Ignite Bundles? Has the issue since been resolved?

If you still require assistance, we'd be more than happy to take a further look into this for you.  Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Looking forward to hearing from you,

RogersJo 
 

[Terrylynnb · Accepted solution]

After about 5 hrs spent on chat ans one tech visit my problem is resoved