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Can't Log In to XB7

Tysonhela
I've Been Around

just got gigabit gpon installed today, trying to log in to the modem and keep getting incorrect password

 

I know its usually admin & password to log in but I've also tried my WiFi password and the easy connect password but no luck.

 

I'm assuming ill need to factory reset, will this take the xb7 out of ethernet mode?

 

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Re: Can't Log In to XB7

RogersCorey
Moderator
Moderator

Good morning Tysonhela!

 

You can find the login information for your modem pasted on the bottom but you should use the Ignite WiFi app to set it up.

 

Check out this page for setup instructions: https://www.rogers.com/customer/support/article/how-to-setup-your-ignite-gateway

 

If you need further help with the setup, feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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1 REPLY 1

Re: Can't Log In to XB7

RogersCorey
Moderator
Moderator

Good morning Tysonhela!

 

You can find the login information for your modem pasted on the bottom but you should use the Ignite WiFi app to set it up.

 

Check out this page for setup instructions: https://www.rogers.com/customer/support/article/how-to-setup-your-ignite-gateway

 

If you need further help with the setup, feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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