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Apps not working on Android when connected to Ignite Wifi

Za1
I've been here awhile

A number of my apps on my phone do not work when connected to Rogers Ignite Wifi at home. All of the apps work when I am connected to other wifi networks and to mobile data. These apps include (but not limited to) LesMills+, Nest Home, WeatherCAN, Chromecast. Other apps do work such as Facebook and Gmail.  This only affects my Pixel 6 android phone (all other devices in the house are iOS or OSX devices. For example, I can use LesMills+ on my iPad and stream to a chromecast device on my TV, but I cannot do this with my phone. This issue began yesterday. 

This is clearly a Rogers Wifi issue as I can access all devices when on public wifi and on mobile data (which is also Rogers incidentally). 

I have tried resetting my router and that has not helped. 

Please send me suggestions.

 

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2 REPLIES 2

Re: Apps not working on Android when connected to Ignite Wifi

RogersCorey
Moderator
Moderator

Greetings @Za1!

 

I am sorry to hear that you're experiencing this sudden issue with your Android device. I know it can be frustrating when such things occur out of the blue.

 

If it's only impacting the one device, it may be device related. Is your device fully up to date with all the most recent OS updates? If the issue just began yesterday, it's possible you have pending updates that need to be installed.

 

When you say you reset the router, did you fully factory reset the router or did you just power cycle it? 

 

Regards,

RogersCorey

Re: Apps not working on Android when connected to Ignite Wifi

Za1
I've been here awhile

I just had Rogers swap out my router and the problem persists. The problem also appear on my old Pixel 3 phone, so it seems like it is a problem with android and my home network.

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