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5 days not happy and cancel my subscription.

gharnics
I've been around

Hi good day my shaw/rogers internet install it on feb 20 and after they install some of my kids room and my room too is too weak signal and I call the service and they need a wifi pods and then I ordered that pods when they arrived I plug in and still weak signal so I decide to cancel my subscription on feb 27 …but my problem is I have a bill now of $400+ that I’m shocked my question is theee is no trial for internet if you’re not happy there service?

 

 

 

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Re: 5 days not happy and cancel my subscription.

Gdkitty
Resident Expert
Resident Expert

This isnt the place to really ask that.  you would need to contact billing, etc for that part via phone.

As in the signal, etc.  ANY provider you get, depending on where you put the main modem, will limit how far the signal might go.
Only options then would be buying a 3rd party modem, with bigger antennas, etc.
Or going with a mesh/pods setup like with what rogers sent you (bell uses very similar).  These pods CAN work well, but its all in the setup.  I have pods in my house and get like 300mbps on each of them.
They need to be set up sort of spread out, but not too far.
IE: go a distance from the main modem, say with a phone/laptop, and find a place where speeds are still good, before anything drops.  Place a pod there.
Then try the far room.  If its still not great, would have to do the same thing again.. find where before it does drop off, put another pod.

Pods/mesh, will only REPEAT what speed they get.  
You so they need to go where signal is still good.

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