Xre 03090 - have tried everything

[Jomo2]

All TV’s are showing an error message XRE 03090. I can still access Netflix and other apps, but this error is on every tv channel we try. We have rebooted the modem, reset the modem, unplugged each top-box, restarted each tv and did a system refresh….nothing helps…and really can’t wait the 3 hours on the phone to get through for tech support….ideas?

***Edited Labels***

[bobbyboy2365]

Having this problem for the first time this morning. Just tried a reboot and now a refresh. Waiting patiently for results

[bobbyboy2365]

Having the same issues here this morning

[mef1]

Same issue, 

[JG4]

Same here

[mordinxx]

Same issue here in Moncton.  Might be good to state where you're from to see if it's a local problem

Edit:  I had a spare box I wasn't using, swapped it with the 1 I was using and my channels are back.  Maybe try leaving the TV box unplugged for 5 minutes.

[MT55]

Same boat here this morning and have rebooted it all several times over with same error message; agreed I'm not waiting 3 hours either...open to suggestions as well

[bobbyboy2365]

From Bathurst here! Wondering if anything to do with weather events in Ontario yesterday 

[JG4]

In Fredericton same issue

[mdorscht]

Having same error in Hamilton.  Funny thing is the mobile Ignite app is working on the iPad so watching TV that way.

[MT55]

I'm here in Toronto and am watching Looney Tunes on the Ignite app no problem as well...just the TVs not working

[dawezilla]

Conception Bay South, NL.   Same thing for an hour.  Rebooted devices multiple times.   Also noticed that the internet has an unsteady speeds.

[Fifield86]

Same issues here in mount pearl Newfoundland

[JG4]

i unplugged bithof my boxes for 5 minutes and it just came back up. 

[DarG65]

Having the same problem 

[JG4]

I unplugged both of my boxes for 5 minutes, unplugged gateway and restarted . Came back up . Consequence or not!

[bobbyboy2365]

Used guide and was able to change channel it’s up and running

[mdorscht]

Thanks for the suggestion.  Uplugged the box for 5-10 minutes and plugged it back in.  Now it is working.

[1_25n]

Has anyone found out what the issue is with the TV - no channels and showing code XRE-03090. Live chat is of no help, nobody has responded. I'm in Saint John New Brunswick. I see the issue is widespread but what is the issue?

[Ijwhitby]

Thank you! Did the same (unplugged box for 5 mins or so), and for whatever reason that seemed to resolve it!

[JG4]

All morning I was getting the message  XRE 0390.  I finally totally  unplugged both of my ignite boxes for at least  5 minutes and unplugged my gateway.   I finally was able  to get my guide up and the channels all came up.