I just switched to Ignite TV on Dec 30th 2019.
The performance is great however the XB6 modem fan is quite noticeable . I have it in a den upstairs and when the tv is off, the modem noise is obvious.
It also seems to be variable, speeding up and them slowing down. These things are running 24x7 and it also seems to get quite hot.
I have plugged into a high quality surge protector.
Since these modems are not in Rogers stores, you need to schedule a tech to come out to swap to a new one.
Bit of a pain.
Only other issue I had with XB6 was a firmware upgrade than tech support had to push manually. Once again, that was a call to Rogers.
Hello and welcome to our Community @dm000!
I'm curious. Do you have the modem in an open location or enclosed in a cabinet of some sort?
I just want to eliminate any environmental causes of heat build-up that may be causing your fans to run at a higher RPM.
Yes it is noisy. It has a fan that is constantly on and it also gets louder at random times. I have had many routers and modems throughout the years and this is the first one I can actually hear. It's placed behind my tv in a wide open space. When the TV is off, you can hear it clearly.
@robtoe It's kinda hard to judge what your acceptable noise threshold is. The XB6 is a very capable device and with all that processing power packed into a fairly compact footprint, active cooling is required. What REALLY drives me nuts is the high-pitched tone that some power adapters can make... that are everywhere. For me, a bit of low-level fan noise is not a big deal. Yes, the fan on the Technicolor XB6 is noticeable, especially if you are constantly listening for it, but the fan on your average PC is louder. The Arris XB6's fan is quieter; I've heard people breathe louder.
As promised, I'm reporting back post-Ignite install about the XB6 modem...
It certainly has a fan, but it is barely audible up close, i.e. ear near the device. This was while the device was warm, and servicing serveral wireless clients, one ethernet gaming session, and 1 TV session, so under load.
I would say that it would likely NOT bother most people if next to their PC. In my case I'd probably barely hear it, but it is not a problem in the living room where it is located currently.
Will the fan bearing(s) get louder with age? Maybe.
Was the device at max fan speed/temp when I tested it? Maybe not.
So it may not be your experience, but it is a non-issue in my scenario.
BTW, there are some older, squared off modems (look more like the earlier Hitron) that apparently have distinct fan concerns, so that may be part of the reputation.
Hope that helps.
Congrats on your first post with us and a warm Welcome the to Community!😊 I've had my Ignite service for eons now and it's been great! A noise like that is certainly concerning! Aside from the humming from the modem, do you happen to be experiencing any other issues? Does this transpire all the time? Are the wires on the back of the modem all tightly connected?
We'd hate for you to leave us! We have an Ignite Gigabit Internet package you may be interested in as well! Looking forward to hearing from you! 👍
Welcome to the community!
A high pitched variable noise... that's certainly not something I've experienced myself with my XB6 modem though it's also possible I'm not as sensitive to such a frequency as others within this thread, yourself included. To my understanding the fan noise should be very subtle, and not necessarily audible. If the noise is uncomfortable we definitely want to ensure that it's addressed! I wonder if there may be an issue with the fan itself... Or perhaps there's something obstructing it's ability to rotate properly/or the fan curvature is altered in such a way to cause the whine.
Can you confirm for us if the modem is in an open space (not enclosed in any way), elevated (not on the floor), nor nearby anything heat emitting? If it's receiving sufficient cooling I would recommend reaching out via @Rogershelps on Facebook/Twitter for assistance. This way you can reach out and reply whenever you have availability.
Hope everyone is staying safe and well.
We just upgraded to Ignite, and the new modem has a really annoying hum / whine.
It's on a top shelf, not inside a cabinet etc, and the noise is very obvious and annoying.
There is no way this can be noisy like this on all day while working at home, it's actually driving me nuts after only 15 minutes of being setup.
This seems to be a known issue from what I see above, does anyone know what the remedy is ?
Does the new Gen2 one resolve this issue ?
I can't believe this wasn't an issue during Q&A / testing, assuming that happened.
Hoping to get an answer on this, cheers !
I was initially concerned, but mine is inaudible even when demand on the gateway is high, and fan is presumably ramped up.
In fairness, it's not in a quiet office, but instead is in a larger room with (probably) some ambient noise.
That said, if it bothers you, or is distinctly audible, then you might have one with a bad fan bearing. I'd suggest a replacement, and if possible have them plug it in to hear at least the default tone before you take it home. (Assuming that can be accommodated these days.)
Welcome to the Rogers Community Forums!
I can understand how inconvenient it can be to have to deal with noisy equipment in your home.
Some people can be more sensitive to the sound than others but I can confirm that the XB7 is significantly quieter than the XB6 model. The fan in the XB6 generates a noticeable sound whereas the XB7 sound is barely noticeable at all.
I hope this helps!