Issues with shows recording more then once

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I Plan to Stick Around
Posts: 55

Issues with shows recording more then once

I've only had Ignite TV for a few months now, coming from Bell Fibe having all kinds of issues with setting up recordings. I am having a problem with shows recording more then once when set to only record new episodes. Example, I set a show to record new episode Friday night at 8pm. That records on the channel i want, then again at 4am, it records again as its in the guide listed as new, then again, same channel righte now, its recording it again. Help! Any tips on how to avoid this?

 

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I've Been Here Awhile
Posts: 4

Re: Issues with shows recording more then once

While I don’t have an answer for you, I can tell you that I am also plagued by this problem.

Rogers’ answer is that the program may be new to that channel and that is why it record multiple times. Another answer that I am hearing has to do with the source of where Rogers is getting the guide information...if the source doesn’t correctly identify a show as new or repeat then the option to only record new episodes won’t work. I had similar problems with Bell Satellite but they seemed to have figured it out. I don’t know why Rogers has not.

In an effort to resolve this, Rogers recommends that you also select the option to record new episodes only on a specific channel (usually the option is “SD Preferred”, “HD Preferred” or the channel that you are attempting to record on.  
while this option works for some shows, I find myself getting frustrated when I am not able to choose the specific channel to record from unless it is E! Or some other Bell or Rogers property...VERY FRUSTRATING!

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I Plan to Stick Around
Posts: 15

Re: Issues with shows recording more then once

Same issue here! I have only had Roger's Ignite for a few days and it has recorded the same program multiple times during the week. So frustrating. Never had this issue with Shaw.
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Moderator
Moderator
Posts: 65

Re: Issues with shows recording more then once

Hi @thyme4us,

 

Thank you for your post and welcome to the Community! 

 

It's certainly frustrating to see multiple recordings of the same show. As mentioned by -G- regarding similar issues, can you try the following?  Go  into the Guide and navigate to the episode that you wish to record and the channel that you wish to record it on.  Click the OK/select button, then go to "Record", select "All Episodes",  and from that screen you should have options to record "New episodes only" and you should see your desired channel on the "Channel" line

 

Keep us posted! 


RogersRob
 

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I Plan to Stick Around
Posts: 55

Re: Issues with shows recording more then once

Hey RogersRob,

So I just tried this myself as I am having a huge problem with this. The show I set to record is WWE Friday Night Smackdown on SportsNet 360 8pm friday. Its set to New Episodes only, Channel SN360 Only, its set to record at 8pm on friday, then again at 4pm on Saturday. This is note the only show that does this, but is one i just setup to try.
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I Plan to Stick Around
Posts: 15

Re: Issues with shows recording more then once

I've confirmed that I've set the recordings to new episodes only.
Thanks for checking.
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Moderator
Moderator
Posts: 2,297

Re: Issues with shows recording more then once

Hello again!

 

Thanks you both for your replies. Has the problem resolved itself evolved since you originally posted?

 

To confirm, this is happening to all scheduled recordings since you first noticed the issue?

 

We most definitely want to help you work towards a fix. Please let us know the troubleshooting steps you have performed so far.

 

Looking forward to your reply!

 

RogersMaude

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I Plan to Stick Around
Posts: 15

Re: Issues with shows recording more then once

Yes, it is still happening.  For example, I've set the PVR to record the Masked Singer - only new episodes.  It airs on Wednesday evenings.  It records that episode, then records at least two more on the weekends on E! channel.  This is just one example, I've had it happen with other series as well.

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Resident Expert
Resident Expert
Posts: 3,708

Re: Issues with shows recording more then once

I don't have Ignite, but I thought it was possible to select a specific channel for your recordings (post 4 of this thread?).  At least that would minimize the duplicates.  Check your scheduled recordings for the various options available.



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I've Been Here Awhile
Posts: 4

Re: Issues with shows recording more then once

Thanks for the reply, but alas this isn't working as you described.

For example: I want to record all NEW episodes of Match Game and would like it to record ONLY on channel 18 WKBW. Unfortunately the only options available are ALL or NEW, and then SD or HD or E!

WKBW or any other channel is NOT available to be selected even though this program is available on channels 8 CTVTO, 18 WKBW, 71 E!

Still frustrated.