While Rogers is claiming that the "vast majority" of customers have had their service restored, everyone I've talked to appears to have the same issue with TV service. It would be nice to know if Rogers is even aware of the number of users who still have service issues. I waited an hour on a Rogers chat line to find out if they were aware of MY issue or if it was specific to MY area, but I never got to talk to anyone about that. The idea that you can't even report your problem or know if Rogers is even aware of it is not right.
When I first subscribed to Ignite TV back in 2019, for the first six months everything was great. The service worked perfectly.
After that, problems started. Every so often, there would be picture freezes or audio dropout. It bothered me, but since they were infrequent I decided to let it go.
But for the last four days, Ignite TV has been nigh unwatchable. The vast majority of the time there are frequent freezes, audio dropouts, and the screen simply going blank.
I've read that Rogers plans to provide credit for two days lost service. But the reality is that service still hasn't been fully restored, and this has been ongoing for four days now. Everyone should be receiving additional credit for the continued issues with Ignite TV. I'm about ready to cancel all my services with Rogers and switch to another provider.
It's Tuesday evening in Mississauga.
For a second day and night, the TV service is OK in the morning but choppy again in the evening when more people are watching.
Anyone else still experiencing this?
Ignite TV seems to be working pretty well now but I am also still seeing occasional, brief drop-outs at my house and at my parents'.
It was the same here in Oshawa, but yesterday I could finally watch tv at night without interruptions. Now they're saying they'll give credit to all customers for 5 days instead of 1 as they said before, I saw this on Breakfast Television this morning
Apparently if you watch Rogers TV on an iPad/iPhone using the Ignite TV app, there are no issues?
Maybe a workaround if you really want to watch something live?
I tried reaching out to Rogers, as I was having the same issues with my television, and was shuffled around over 10 times today. I kept could only watch internet based apps, and when I asked for a credit (since I have been paying for cable TV I could not use) they offered me (drum roll please) $7.26…… they said I should have called sooner…. I have a thing called a job and I can’t necessarily wait on hold and then wait for the right person to help.. needless to say we will be switching providers soon.