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blocking calls

rbreedon
I've Been Around

Good afternoon all

Is there such a feature on rogers home phone that will enable me to block someone from calling my home phone

 

 

***edited labels***

96 REPLIES 96

Re: blocking calls

Teo4
I Plan to Stick Around

*60 did it!!! Thanks you all!!!!!

 

Smiley Very HappyHeart

Re: blocking calls

Mishelle4sons
I've Been Here Awhile

I want to block private (blocked calls) and an exboyfriends phone number. Don't want to change the number because there be too many ppl and places I'd have to notify..how can i do this?

Re: blocking calls

@Mishelle4sons 

 

Best way to handle it on a landline is to get the "Home and Away Online Manager" feature. If you're on a package that includes "x" number of calling features then just add that one on in place of something else. If you'd rather not remove one of your existing features I believe you could add it as an extra feature for $6.00/month.

 

Once you have it on, you can access your account online and set up specific rules and block certain numbers from calling.

Re: blocking calls

md23
I've Been Here Awhile

what happened to my call blocking feature?? did it magically disappear ???

 

 

Re: blocking calls

RogersCilio
Retired Moderator
Retired Moderator

Hello Md23,


Welcome to the Community Forums!


Can you clarify your question?  Do you block calls using star codes or the Home and Away Online Manager?

 

Please let us know,


Regards,
RogersCilio

Re: blocking calls

md23
I've Been Here Awhile

we did use the *60 feature.. but when I try to use it.. vm tells I do not have that feature.. have had it for yrs since switching from bell eons ago.. for some reason it list 3 way calling which is a feature i have NEVER ever used or ordered???? I have the deluxe home phone plan 

Re: blocking calls

RogersCilio
Retired Moderator
Retired Moderator

Hey Md23,

 

We will have to check your account to further investigate.  I will have @CommunityHelps contact you via private message. Please check your messages via the envelope icon on the top right hand side of your screen.


Thanks,

RogersCilio

Re: blocking calls

I've just upgraded my Home Phone to the "Home and Away Online Manager" as part of an overall Rogers Bundle.  I have the following questions:

 

1a & b. If I create a "white list" of "friends and family" and enable that feature (Allow Calls From My Friends & Family - Only the numbers on my Friends & Family - Privacy List will ring through to my Home Phone.), what do "others" hear when they call my number?  Can I customize what they hear?

 

2. Can these "others" leave a voicemail?  I would want someone trying to get in touch with me to be able to leave a voicemail rather than simply being told that "I'm unavailable"? 

 

3. I have call display - do these "others" show up in the call display so I can see who called, even if they were "blocked"?

 

4.  How many numbers can I put in the "friends and family" list?

 

Thanks.  I tried searching for this specific information, however, I could not find it.



Re: blocking calls

Gdkitty
Resident Expert
Resident Expert

While i have never used it myself..

My understanding is that it never reaches you at all if you block all... its blocking before it gets to your house.. so no would not show up on caller ID.

As for the voicemail part though.. not sure on that.

 

Someone correct me if i am wrong.

 

Re: blocking calls

57
Resident Expert
Resident Expert

I have done some experimenting and have found the answers to my questions two posts up.

1a. Callers not on the white list hear: "the number you are dialing is not accepting calls from your number at this time”. The phone then hangs up on the caller and he gets a busy tone.

1b. You cannot customize this announcement.

2, 3 & 4. They cannot leave a voicemail. A link at Rogers stated the following:

"Allow calls from my Friends & Family - Privacy List. I can have up to 30 numbers on this list. Only the numbers on my Friends & Family - Privacy List will ring through to my Home Phone. All other callers will receive a message stating you are unavailable to take their call. You will be notified with a ring splash sound that a rejected caller has tried to call your Home Phone. Numbers can be added, changed or deleted at any time."


however, I did not receive a "ring splash sound", whatever that is - perhaps I just missed it. There was nothing on my call display on my phone, or on Rogers channel 975.

This feature is therefore useless to me because I can only put in 30 numbers and because there is no notice of any kind when someone outside the white list calls.

I also had a very difficult time putting names and numbers into the white list for my test. It would accept one name and number, but then it would not accept a second. I then tried setting up a contacts list and adding the numbers from that contacts list, however, when I added names/numbers from the contacts list, the phone number didn't transfer in, only the name, so I just gave up and ran my test with one number. Perhaps it was just glitchy today.

 

PS. I had called Rogers regarding these questions, however, I could tell that the CSR was just "guessing" at the answers and she got 4 out of 5 wrong.



Re: blocking calls

Dugi
I'm a Senior Contributor

@lockdown2341 wrote:

@Mishelle4sons 

 

Best way to handle it on a landline is to get the "Home and Away Online Manager" feature. If you're on a package that includes "x" number of calling features then just add that one on in place of something else. If you'd rather not remove one of your existing features I believe you could add it as an extra feature for $6.00/month.

 

Once you have it on, you can access your account online and set up specific rules and block certain numbers from calling.


Unfortunately, when it it comes to blocked calls and using home and away online manager, you are only allowed 30 blocked callers. In this day and age, that is really insufficient. With the number of scammers calling, the blocked callers list can fill up real quick. We got so fed up with juggling numbers on our list that we purchased a phone that has blocking callers built into the device. Now, we can block 250 callers. Rogers should really fix this feature so that more callers can be blocked!

Re: blocking calls

prateeck7
I Plan to Stick Around

Blocking incoming calls in basic home phone

 

So can I block incoming calls in basic home phone?

This one telemarketer claiming to be from mortgage association is driving me nuts for the past couple of days.

Re: blocking calls

Hi @prateeck7

 

Thanks for posting on the Community Forums! Smiley Happy

 

Are you on the National Do Not Call list?

 

 

RogersPrasana

Re: blocking calls

prateeck7
I Plan to Stick Around

@RogersPrasanaNever heard of National Do Not Call list before? What is it? And how do I sign up if it's free?

Re: blocking calls

57
Resident Expert
Resident Expert

Here's a link to the DNCL:

 

https://www.lnnte-dncl.gc.ca/index-eng

 

Unfortunately, it's not much use these days because most of the telemarketing calls now come from offshore, they use auto-dialers and they don't respect DNCL.

 

Even many of the telemarketers in Canada don't respect the DNCL and some of them are finally being fined.

 

Many people now use other techniques to deal with telemarketers, including, but not limited to:

 

- a "white list" of callers (often in their own phone's directory) which provides a distinctive ring for people you know.  If you don't hear that distinctive ring, it's very likely a telemarketer.

 

- a call blocker - many phones (like Panasonic Cordless) now allow you to add call blocking to your phone and you can add numbers to that blocked list. This helps in some instances, but depends on call display. The call display is not always what it seems since telemarketer spoof numbers and also now rotate numbers so if you put it in your call block list, the next time they call it could appear as a different number.

 

I find the "white list/distinctive ring" feature to be the most useful.



Re: blocking calls Do Not Call List

Steve1967
I've Been Here Awhile

Our home phone is registered on the do not call list and we still get telemarketing calls on a regular basis so what good is it ?

Re: blocking calls

Good day @Steve1967,

 

Thank you for your post and I apologize for the delayed response.

I understand the nature of your inquiry and wanted to shed some light on this matter, as it could help other users as well.

 

When you register, your phone number is added to the National Do Not Call List within 24 hours.

However, telemarketers have 31 days to update their own lists, and you may receive calls within the first month following your registration.

 

Once you register your number, it stays on the National DNCL indefinitely, and there is no need to re-register.

 

When you register on the National DNCL, you will receive fewer telemarketing calls, but there are some exceptions including:

  • registered charities
  • political parties and candidates
  • opinion polling firms or market research firms conducting surveys
  • newspapers calling to sell a subscription
  • organizations that have a business relationship with you, for example:
    • you’ve done business with the organization in the last 18 months
    • you’ve inquired about the organization's products or services in the last 6 months

For more information on exemptions, check Who Can Still Call You.

 

Whether or not you're registered on the National DNCL, you can reduce the number of telemarketing calls by adding your number to individual telemarketers’ do not call lists.

 

All telemarketers, even if they only make exempted calls, must keep their own internal do not call lists. When you receive a call, you can ask to have your number added to their do not call list, or you can contact the organization directly to have your number placed on their list. The organization must keep your number on their do not call list for 3 years and 14 days.

 

Keep in mind that calls made by market research or polling firms are not considered telemarketing calls because they aren’t selling, leasing or renting products or services. Similarly, debt collection calls are not considered telemarketing calls. As well, these organizations do not have to keep internal do not call lists.

 

Hope this helps!

 

RogersMaude

Re: blocking calls

57
Resident Expert
Resident Expert

 

The DNCL is somewhat useful for the Canadian companies that respect it, however...

 

Just as an FYI, most bothersome telemarketing calls these days come from outside Canada and those telemarketers do not respect the DNCL.  Most spoof and rotate telephone numbers. Tips for dealing with Telemarketers are outlined in my previous post 57. Even call blockers are becoming useless since the telemarketers now regularly change their spoofed call display numbers.

 

I have found that using a "white list" with distinctive ring is the most useful.  Any incoming calls not on your own phone's directory have another ring, which invariably indicates a telemarketer, or other bothersome caller.  (there are a few exceptions if the (real) caller is not on your white list, but those tend to be pretty rare and you can still usually let them go to voicemail.



Re: blocking calls

Biollw
I'm an Advisor

We need Home and Away manager privacy changes to allow a generic blocking of numbers.

 

If some one calls starting with 519-932* block all. This would be a must feature.

I see a lot of marketers using your number exchange to attempt to fool you into thinking it is a local call. 

 

Second: How about a call log and be able to "add" logged numbers to the privacy table.

 

Also I find the rogers web page for managing these features painfully slow. They need to be streamlined and the extra junk on these pages removed to help speed them up. I really don't need to see rogers advertisements or other running scripts when maintaining my call features.

Re: blocking calls

57
Resident Expert
Resident Expert

@Biollw wrote:

1. If some one calls starting with 519-932* block all. This would be a must feature.

 

2. How about a call log and be able to "add" logged numbers to the privacy table.


@Biollw:  These suggestions would have been quite useful a couple of years ago, however, now I find that most telemarketers rotate their numbers so much that even with an exchange block, or adding numbers to a call blocker are not very useful any more - they change the exchange number too....    Rogers call blocker is also limited in the number of blocked numbers, so adding them there soon means that you have to delete older numbers.

 

I find the only useful option these days is to have a "white list" as I discussed in posts 60, 57 of this thread.  Unfortunately, Rogers "white list" option is also quite limited in the number of phone numbers you can put there, so I used my Panasonic phone's white list instead.

 

Here's my previous post regarding the shortcomings of Online Manager...

 

http://communityforums.rogers.com/t5/Home-Phone/Block-entire-area-code-with-online-manager-please/m-...



Re: blocking calls

Biollw
I'm an Advisor

Blocking 519-932* would be a start, That is my exchange and I know NOBODY that also has that number. So if I see any calls from that exchange I disregard them because I don't need to win a cruise. At least it can generically block 9,999 numbers. 

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