Signing into Community Forums is a pain

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I Plan to Stick Around
Posts: 17

Signing into Community Forums is a pain

When I go to the Community Forums home page, and I haven't been active for a while, I am asked to sign in. That's fine, but why does the sign in take you all the way to the Rogers home page? After signing in, I don't see a link to go to the Community Forums, so I have to backtrack to where I started from. I would like to stay on the forums page while signing in. It only makes sense, doesn't it?

Solved! Go to Solution.
I'm a Senior Advisor
Posts: 3,495

Re: Signing into Community Forums is a pain

For a while signing in got better. It changes all the time as the website gets tweaked, but mostly it's one step forward, two steps back.

 

Currently, I have to sign in, then choose an account (my Cable or PayGo), then scroll to the bottom of the page and find Community Forums to click. I'm on here several times a day and I hate the 1-hour timeout because I have to go through this rigmarole each time I get a notification or refresh the page.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Signing into Community Forums is a pain

@RogersAsif

 

Some more details about the issue, This isn't loop but this is what initially causes it.

Maybe some insight by you?

 

Hello @scouternorm

I get that too.

I actually wish we had an App to use on mobile devices too.

But as of now, that is how the website is scripted, you aren't running into any "errors" or issues.

But community fourms was added on after, so the Uniform Log in still assumes you logged into MyRogers Profile rather than another channel which happens to be the fourms.

As @OLDYELLRstates, I use to go to the bottom of the page and just load it after I sign into my profile.

(and YES i really wish there was "stay logged in" option)

 

o__o" I'm with you on that one and I flail randomly due to it...

What I have done is crated a shortcut icon on top of my browser (like favs) and as soon as I logg in, I click that link so it loads community forums right away. As that's what it is directed to. Smiley Happy it's a work around, rather than going and clicking the buttons to get back.

Once logged in, loading the Fav link as comunnityfourms.rogers.com will keep you logged in with your myRogers ID.

 

Hope this helps Smiley Happy

 

I'm a Trusted Contributor
Posts: 665

Re: Signing into Community Forums is a pain

When it takes you to the Rogers page you should be able to just scroll down to the bottom of the page and there is a link that takes you to the communities form there.

I'm a Senior Advisor
Posts: 3,495

Re: Signing into Community Forums is a pain

Anyone who uses any other forums on the Internet will know that you get logged in automatically and if you have an email notification concerning any thread you're following, just clicking the email link takes you to the post in question and logs you in. I've seen other Lithium forums and they also work like that. However, the Rogers implementation always takes several steps to log in and navigate to where you want to be. If Rogers software gurus can't accomplish that, I can see why they're also having trouble with the Nextbox 3.0.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 766

Re: Signing into Community Forums is a pain

I agree Old Yeller  ...  takes several steps to get to where you should be in one click.   The part that makes me laugh the most  is when you click on the " community forums"  to try and get here in one leap and it takes you to a page that should be and looks like a home page with access to all the latest mod posts,  who liked who , who's the greatest advice giver and  a bunch of other irrelevant big brother type statistics    but there is no link to get to  this message list from there .

It is just so ....

 

Cheers .

 

I'm a Trusted Contributor
Posts: 766

Re: Signing into Community Forums is a pain

I just popped back here to ask who marks these things as solved ?

If it is the OP ,so be it ... but if it is someone else  then this solution needs to be changed ... OY has described the illogical travel required  to get here ... the true solution would be for someone to put a link to the "message listing" on the "community forums "  homepage  like any normal bulletin board set up would have .

 

 

OY, is the Next Box 3 a fairly simple item ?      LOL

I'm an Advisor
Posts: 1,524

Re: Signing into Community Forums is a pain

This signing in to My Rogers thing started months ago with a site overhaul. I have specifically asked questions about why this change was made in different forums, but I've never seen an explanation. Getting to the forums is also buggy. Sometimes, when I sign in to My Rogers and click on the Community Forums link, I get asked to sign in again and end up in a loop. The only workaround I know of is to go to your profile page in My Rogers, then click on the Community Forums link again.

 

To me, one of the downsides of forcing everyone to log in to their My Rogers account probably means that casual visitors who are not Rogers customers can't visit the community forums. That's an assumption on my part that I haven't considered before. Perhaps a mod would be kind enough to comment.

I'm a Trusted Contributor
Posts: 766

Re: Signing into Community Forums is a pain

Yup  ... and if they're not going to respond to a resident expert in a timely fashion where does that leave the rest of us? 

 

t

Spoiler
 

 No idea what happened there and I can't delete it. 

 

 

 

If there were smileys here the only one needed would be the one of banging his/her head on the desk  !   Just jaw dropping  ....

I'm a Senior Advisor
Posts: 3,495

Re: Signing into Community Forums is a pain


@barndoor wrote:

Spoiler
 

 No idea what happened there and I can't delete it. 

 

 

 

If there were smileys here the only one needed would be the one of banging his/her head on the desk  !   Just jaw dropping  ....


I don't understand what that "spoiler" stuff is about either. I've had it come up too when I clicked the wrong smiley icon. Smiley Embarassed


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario