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Resident Expert
Resident Expert
Posts: 3,685

Re: Signing in

I'm having two different issues signing in recently:

 

First, after filling in the password pop-up, I'm presented with a second pop-up to:

 


Set up a wireless phone number to make recovering your sign-in info easier. You can use any wireless number, and it’ll only take a couple of minutes.

 I don't have a wireless phone that I use regularly, so, I click skip, but it comes up the next time I sign in.  This is a pain. I used to be able to click skip once and it would forget about this for a while.

 

Today, it's not possible for me to sign in at all using Chrome on my Mac Mini.  After clicking "skip", I'm not signed in.  I'm currently using FF (which works) on my Mac Mini to type this post.  I may have to see about clearing cache and Rogers cookies on Chrome and/or trying Incognito.



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Resident Expert
Resident Expert
Posts: 3,685

Re: Signing in

Tried Chrome Incognito, and I could sign in.  It doesn't remember my username/e-mail, nor does it remember to "skip" the wireless message when I try to sign in.  I expected this since Incognito bypasses the cookies.

 

I deleted the appropriate Rogers cookies and my cache and I could sign in using Chrome in regular mode, however, it acted just like Incognito mode in that if I try to sign in again later, it doesn't "remember me" even though I have that option checked and it also brings up the wireless message again even though I told it to "skip". It looks like something has been changed by Rogers regarding Chrome (for Mac) cookies.

 

Since I was experimenting a lot by signing in and out, after a few (successful) attempts I got a message "This account has been locked for 30 minutes as there have been too many access attempts".  I could understand getting this message if the attempts were unsuccessful, but they weren't....

 

One other item that may be related.  I used to get e-mail notifications of "likes" to my posts. I got some just last week.  The last couple of days I haven't seen any such e-mail notifications and I just checked my "subscriptions" preferences...



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Posts: 3,685

Re: Signing in


@57 wrote:

I used to get e-mail notifications of "likes" to my posts. I got some just last week.  The last couple of days I haven't seen any such e-mail notifications and I just checked my "subscriptions" preferences...


Strange. I just got some e-mail notifications from August 19.  Some, more recent e-mail notifications have not come yet...



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Moderator
Moderator
Posts: 44

Re: Signing in

Hello @57

 

Thanks for letting us know!

 

I have sent this off to be looked at further. We will keep you updated once we hear back.

 

 

 

Cheers

RogersHarry

 

 

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Resident Expert
Resident Expert
Posts: 3,685

Re: Signing in

I'm still having issues.  All is working fine if I use Firefox.  

 

In Chrome:

 

1. Every time I try to sign in, I have to include my username again. It doesn't remember me so obviously there is some sort of cookie issue that is not getting written properly in Chrome, but does work in FF. I have tried clearing the Rogers cookies and cache several times in Chrome  See screenshot below:

 

R1.png

 

2. Each time I sign in, after filling in the previous pop-up including the "remember me", I have to click one of the following options:  I don't have to do this in FF.

 

R2.png

 

3. In addition to the above Chrome Issues, I'm still not receiving e-mail notifications regarding PMs or "likes". 

 

Something changed late last week.  Anyone else?



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Resident Expert
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Posts: 1,482

Re: Signing in

FYI, Chrome/Chromium 84 introduced some significant changes to how it handles 3rd-party cookies: https://blog.chromium.org/2020/05/resuming-samesite-cookie-changes-in-july.html



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Resident Expert
Resident Expert
Posts: 3,685

Re: Signing in

I also tried Safari and it remembered me, so the cookies there are working properly.  I did get the following error a couple of times though in Safari...

 

R3.png



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Resident Expert
Resident Expert
Posts: 1,482

Re: Signing in


@57 wrote:

3. In addition to the above Chrome Issues, I'm still not receiving e-mail notifications regarding PMs or "likes". 

 

Something changed late last week.  Anyone else?


Last week, all of the Community Mailer notifications started getting delivered straight into my Junk folder... and it is still happening even after I added the address as a "safe sender".



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Resident Expert
Resident Expert
Posts: 3,685

Re: Signing in

First thing I did was check my Spam/Junk folders in both Webmail and my Outlook client. Nothing there.  It is possible that these are being flagged by Rogers/Yahoo (algorithm) as spam (and not even going to spam/junk), since there are probably many e-mails going out.  Rogers may need to contact Rogers/Yahoo to get their  e-mail sender white listed (again?).  @CommunityHelps Please flag this to the appropriate party. 

 

PS. I can't get into the forum using Chrome at all now.  Perhaps someone is working on the issues...  I'm using FF to post this.



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Resident Expert
Resident Expert
Posts: 1,482

Re: Signing in


@57 wrote:

PS. I can't get into the forum using Chrome at all now.  Perhaps someone is working on the issues...  I'm using FF to post this.


FYI, Google also A/B testing for some of their upcoming code changes in Chrome using Origin Trials.  If you got randomly selected, that may explain why you are getting different results that may not replicate on other systems.  There's no way to tell if you did get selected (or to opt out) but you can reset your Variation State by invoking Chrome with the "--reset-variation-state" command line switch.