Alright everyone! The time has come, Product Managers @RogersJose and @RogersMichelle are here in the Community to answer all your questions about Ignite TV.
They will be answering all your questions on a first come - first serve basis. So please allow time for both RogersJose and RogersMichelle to reply to you. We will answer all questions and no one will be left out.
Remember, you must be a registered user to post a question. Not registered? Click here to sign up.
RogersRoland
@tiger90 wrote:
Hi,
I have been with rogers for over 15 years, would like to switch but no real incentive, I would not qualify for Netflix free I have been told
Hey @tiger90,
Welcome to the Community Forums!
We thank you for the 15 years of continuous service! We certainly appreciate the interest in the Netflix offer and we would certainly love to go over some options for you. When you get a chance, send us a private message to @CommunityHelps and we can talk more there.
If you're not familiar with how to send us a message, follow the instructions outlined in this
Blog. Looking forward to your PM!
The sports app is cool feature
- last edited on by
RogersMoin
@tiger90 wrote:
I have 500 speed internet now, but to drop price a little, does 150 work good enough?
Hi @tiger90
150u Internet speed works great for Ignite TV viewing. In terms of whether 150u is enough for your needs, it really depends on how many devices you have connected and what those devices are doing (e.g. gaming, etc.) If you have a large number of devices connected and do a lot of gaming or video streaming, you may want a faster speed.
- last edited on by
RogersMoin
@chrisuz91 wrote:
Hi there,
Congratulations on the launch of Ignite TV! I understand that this is a great new product for Rogers, but the competition already has similar options. Will Ignite TV be priced competitively, or is this for a more niche audience?
Thank you!
Hi @chrisuz91
Thank you! We are very excited about Ignite TV.
Our pricing is competitive. Ignite TV is a great value product with amazing features like voice control and download and go.
@Datalink wrote:Are you able to provide any comments on the testing for the Technicolour BCM3390 based XB6?
1. Is the testing progressing as planned. Have there been any issues brought up that will delay deployment.
2. Is there a projected date when that modem will be available to end users?
3. Will the customers have a choice as to which modem they will receive?
4. Has the modem been tested by Twitch uploaders and if so, what are the results, better than the current Intel Puma 6 and 7 modems or basically the same? I'm expecting the results to be much better.
5. Are there any plans to make the Technicolour XB6 available to customers who are not Ignite TV customers? Twitch uploaders will probably want to know this.
Hi @Datalink,
These are all great questions! Let me consult with our experts on each of these to make sure I get you the right response. Stay tuned to the community for the updates.
- last edited on by
RogersMoin
@Biollw wrote:
I was told by my consierge that once on ignite tv you can not revert back...is that true?
Hi @Biollw
Let me help clarify. There are options to move back to our Digital TV service if you wanted to do so. You would need to sign up on one of our current in market plans, and if you have Home Phone, your current phone # would unfortunately no longer be available.
Is the home phone able to be transfered to other provider?
- last edited on by
RogersMoin
@Biollw wrote:
The voice control is GREAT. Love it. One minor clutch...try saying "skip ahead two minutes"
Ir does not work, it thinks I said "skip ahead TO minutes" and it does a s each for MINUTES and find 13 Minutes on Netflix,
Also it would be nice to be able to customize the ABCD buttons. Say A = MY recordings
Hi @Biollw,
Rather than saying "skip ahead", try "fast forward". That should give you the result you're looking for!
Programming works greqt for the most part. One thing that should, d be added when programming new items, add selection for this time slot only.
Some channels have new on 3 or more times a day all named the same and I would like to only program one at a certain time.
I like the features to see other times and list available or future episodes.
@timlocke wrote:I checked out Ignite in a Rogers store today and have a couple more questions before committing to upgrade.
Can the Modem be placed in Bridge mode?
If so and there is a customer owned router then used as a router and Wifi access point ( a dual band router which supports N and ac) can the tv boxes work through that router ?
Or do they have to connect to the Rogers provided WiFi access point?
Hey @timlocke,
Yes, bridge mode can be enabled for the Ignite modem through the settings. However, if you choose to use bridge mode and your own router, we cannot guarantee full functionality of your Ignite TV service and will not be able to provide the same level of technical support.
@Biollw wrote:
Is the home phone able to be transfered to other provider?
Yes, we can definitely accommodate that for you.
- last edited on by
RogersMoin
@Square wrote:
Hi,
How does the restart feature work? Can you restart 30 hrs like Bell? Thank you.
Hi @Square
Great question. Our restart feature is called Instant Video on Demand. It works by letting you restart a program while it is still airing. If the program has already finished, it will be made available in our On Demand section immediately. One important thing to note is that it's only available on programs where we have the related content rights.
-
22013 views
-
26 Likes
-
-
