Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[Meowmix]

Hello @kavkaz

Thats may be true but we shall see. Let's keep this thrusday about the S7 reservations and where to get it.

Let's continue this conversation in the thread already made for this issue!.

[XOnicksX]

you cant reserve anymore? the site only gives options for iPhones 

[Meowmix]

Hello @XOnocicksX

After a month of launch they usually take the device off of the reservation system due that u can go get it in a store if they have. The reservation was only made for when the devices are announced before launch.

[GibMcFragger]

Are you sure about that? I just got VoLTE working on my S7E. Mine is not from the Samsung store, but my point is that they didn't ask where I got it when I chatted with tech support. They just provisioned it, then I went into the APN settings on my phone and "Reset to default", and I now have VoLTE and video calling.

My phone only came with 2 APN's out of the box (there should be 4 total), but when I reset to default, the other 2 appeared and VoLTE worked.

Check the APN's in your phone. You should have IMS, Netsvcs, Rogers LTE and LTE Tethering.

If you don't have IMS and Netsvcs, you won't get VoLTE or Video Calling.

[Meowmix]

Hello @GibMcFragger

Exactly that's how it works.

[jhkjklhkjl]

Is there a supply issue? My carrier told me today that they won't be receiving any S7 Edges until the beginning of June... Very disappointing as I've been waiting for my phone since launch.

[Kay_Boogie]

Join the club. Me too. 😧😔

[kavkaz]

Samsung store has them. just be ready for many features not working

[Meowmix]

Hello @kavkaz

If you get it from the Samsung store through a carrier the features will work.. It's when it's unlocked some features won't work...

[Meowmix]

Hello @Kay_Boogie

That is correct. U have been waiting for a while. 😞

[Meowmix]

Hello @jhkjklhkjl

Yes there is. Samsung has some in there stores but like Apple Samsung sends more units to their locations then carriers or any third party store. Rogers slowly got some but not many.

[kavkaz]

its not worth getting unlocked. if they told me all the bad things i have to deal with i would never ever have gotten the unlocked phone. not having volte is a major bummer..

[Meowmix]

Hello @kavkaz

I do agree with you but again not every rep knows those issues. Please do remember that the reps that work at the Samsung store do NOT have knowledge of what carriers settings work and what not works. They do not know unless Samsung releases them a email and because they want to make a sell they won't tell you that a feature or two won't work due to it being unlocked. As i said before, even an iPhone 6S that was bought from Apple fully unlocked wouldn't work on VoLTE and only started working a month ago or so.

[RNEric]

I have bought two different unlocked S7E from the Samsung Store for use on Rogers; initially I have the store added the IMEI on to my Rogers account but unfortunately voLTE still is not functional despite numerous factory resets; I called Rogers and they stated both of my phones were not a Rogers phone, as such, voLTE won't work. What a bummer.

[Kay_Boogie]

Pardon my noobness what's volte

[RNEric]

Voice Over LTE Network - for faster and clearer calls.

[Kay_Boogie]

Ohhhhh 😅

[kavkaz]

yep. same here.. Rogers is deliberately blocking non rogers phones from volte to punish customers who chose to purchase photos outside of rogers universe.. whats sad is they don't even have a target date for volte to be unblocked... ONLY ROGERS HAS THIS ISSUE!

[RNEric]

Very disappointed to say the least...

[Meowmix]

Hello @kavkaz

That is incorrect. Your post makes no sense what's so ever to say the least. Bell doesn't have Volte working on none Bell S7 devices. I work for a company which sells all carrier branded devices and can assure u we have customers complaining about them, Telus, fido and Rogers that can't work.

They are entitled blocking it to "punish" customers that by none Rogers devices. As i said many times, the Apple iPhone had a problem with it unlocked so they took their time fixing it. Same goes with the Samsung devices as well. They have to make sure all works well with unlocked devices before they let the Volte work on non Rogers devices.

I have a unlocked S7 my self and a Rogers branded S7 edge and can tell you while yes it's a bit frustrating that the S7 can not get voLte at the moment, I am not going to sit here and argue about it until they get it up and working so it doesn't have issues. I rather have a device that works then a decide that has issues without checking it before hand.

[Meowmix]

Hello @RNEric

The update for that will come soon. It took the iPhone lineup to get it 2 months after launch to make sure all goes well.