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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mohawkrocker

You may get a tracking number night or Sunday night. We shall see though

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I am a business customer and received my edge today with Gear VR

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jackthecompguy

Most business and corporate customers reservations I seen shipped out got the Gear VR with the exception of 2 which had issues but got a credit for it instead and got it at the store.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @real_es8

Great to hear!! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mohawkrocker
I plan to stick around

just got notice my phone shipped though I cant find my tracking number. No VR as its backordered and will get it at a later date. 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mohawkrocker

They won't give the tracking number. It seems they took thay option away. Also the email won't state that u won't get the Gear VR unless they re truly in back order which i don't think they should be. Where did u get that?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mohawkrocker
I plan to stick around

Received a text message stating the phone shipped, then another text message a few minutes later saying the VR will come at a later date due to an unexpected delay.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Malek777
I plan to stick around
Any word on the gold or titanium edge?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey guys! 

 

 

As confirmed by Bell and Telus, Rogers will also release a update next week for both the S7 and S7 edge.  Security updates and some fixes as well.  This Seem to be straight from Samsung though.  This seems to be posted on their Facebook page.  I know Verizon got the update last week and fixed a few things. 

 

 

Screenshot_20160401-162115.png

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mohawkrocker

Then it should take a few days or a week to get it. I know our inventory was low until last night when we got a shipment in.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Malek777

Unfortunately at this moment there is no information on those colors. Most likely in a later date they will release those colors but not at this moment.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Malek777
I plan to stick around
The oculus store credit doesn't work. I called Samsung, chatted with them online but no one seems to know why its not working. You basically have to wait til they figure things out.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Malek777

It works for some but for others it doesn't work. I was looking on other forums from the US and many down there are having the same issue. So it's globally happening it seems.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Now Rogers is adding insult to injury. After finally receiving the Edge today I was unable to activate the sim card on MyRogers. Called their technical assistance who was also unable to activate.

 

They will forward the issue to "their back office" and "hopefully" will get it fixed in 2-3 days however I am still waiting for a fix on another issue that was forwarded to "their back office" since 23Mar! How long before this phone works?

 

Until then, I have a Samsung Ipod...

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @real_es8

Did they give you a reason why? I know sometimes they have a issue provisioning the sim card on the account. This happened to me last year with the iPhone 6 Plus. It took 3 business days for mine to work.

This also happened with my Internet. They couldn't make the router work even though it was active on the account. There I was a provisioning problem.

See what happened tomorrow

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hi @Meowmix 

 

When I tried it from the MyRogers portal it gave me a message of "success" however on my phone it was coming up that the sim wasn't registered. All the tech said was that it wasn't accepting on their end.

 

Do you think it is an issue with the Sim Card number? If so, why couldn't I just go to a Rogers store and get a new sim card?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @real__es8

It did the same thing with me and magically it worked after 3 days of trying.


I would say go back to the store and ask them to exchange the sin card or give you a new one. They should be able to give you one without a charge if u explain what is going on. Then call from the Rogers store into the call center and see if they can activate it. If your account is a regular consumer account then they should be able to access it in store and activate the sim for you.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

thanks @Meowmix

 

I tried again this morning and success... Edge S7 activated!


Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @real__es8

Thats great to hear!!! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

lynx01
I plan to stick around
Long story short...I think I'm getting the run around from Rogers. I was hoping someone could shed some light on things for me. I was speaking to a manager from the retentions department who was supposed to send me a Galaxy S7 Edge on the 28th. Well it still hasn't been shipped out yet. So after 3 calls they tell me I was dropped into the reservation system since the phone wasn't due to be released until the 31st. I find this hard to believe since several stores that I've called have told me they're sold out. So is Rogers just lying to me since they have no clue what they're doing? And second, if I was indeed in the reservation system does that mean I'm eligible for the GearVR promo? Any insight anyone has would be amazing and appreciated.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @lynx01

That is incorrect and misleading at its finest. The device was launched almost a month ago. It was never launched on the 31st. The backordering and sold out is correct though. All carriers have been like this. Slowly they are getting units in.


That makes no sense at all. They can't access the reservation system so they can't just drop u on there. I would speak to a manager and demand a explanation on what truly is going on because they are all wrong.