Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[jackthecompguy]

Thank you for the info, I won't wait a month for my device, thats for sure lol. I will try to do what the poster above did and get them to ship a new device directly and i'll make sure I get the gearvr as well since I preordered. We'll see.

[Meowmix]

Hello @Dmod84

Which i fully agree as i have been doing this threads for almost 4 years and seen it for that long. It seems the business and corporate customers accounts for reservations wait longer. The only thing I know is that it's due to account statuses and such but even then it seems they don't put many on the side for the business and corporate customers accounts.

[Meowmix]

Hello @jackthecompguy

Hopefully it all works out!:)

[jackthecompguy]

Hey me too 4th March!! Lol it just moved up to 24/112, but still prefulfilment.... Guess someone cancelled? Thanks meowmix. 🙂

[sparky70]

And the reply we get for thios board, is  Push on Rogers,, make them accountable... And this is customer s\ervice and care.

As an ERP specialist I can say with certainty the fact Rogers cnnot allow the store to allocate cancelled phone to the next reservation in lione in their area, tells me the system Rogers has deployed has some serious flaws. Add to that the statement that of the 4000 phones originally received from Samasung to Rogers, only half went to the reservation system. Again, a flaw, the way to deal with existing customers who have made reservations is to fill as many as possible from the reservation system. Guaranteed customers.  Walk ins may buy or they may not.  Says a lot about customer service.

ANd you say the reservation system is a closed system and customer service doesnt have access to it, so you have to idea when the next shipment will be delivered, Hmmm most procurement/ERP systems would have that info,, and a good buyer/procurement officer would be all over the supply system to get delivery dates for urgently required equipment/product. 

But maybe existing customers are not viewed as urgent requirements, because we are locked into Rogers for 2 years regardless.  Am I jaded, well yes, do I have a choice, yes if I want to break my contract. Do I want to. Maybe.  Dont tell me to call retentions. They can do nothing. The phones are on back order. None available... Oh they may give me a credit... ooo boy ..its not a phone, its not  what I wanted.  Treat me as an adult, tell me it will take 2 weeks or 3 weeks then I can make an informed decision. Right now all I can do is guess and hope the status chnages today or tomorrow nad i get my phone soon.

Am I hopeful. no. It will come when it comes. and I will pay more and more.. as the military say,,, ROGER THAT!!!

[Meowmix]

Hello @jackthecompguy

While you guys are complaining about not getting the phone, I have the edge and there is a major issue that's happening with it lol. I always get a " SD card. For transferring photos and videos" pop up every hour or so. It's a known issue around the world. I looked it up and it's everywhere lol

[bdbell84]

oh yeah I know it can't be done, but I'm saying it should be done lol. But stores and warehouses don't talk to each other anyways let alone retail channels

[Meowmix]

Hello @sparky70

Actually not many would have that information if they aren't shared. Bell doesn't and same with Telus even with us at Best Buy. If someone has a pre order and is still waiting after launch, we let them know we don't have any and that's all. We can't share any other information. I am pretty sure Rogers is the same way. Again the system does have flaws which i have called out for many years that I have been doing. One if then is the business and corporate customers accounts reservations which they have to wait.

Well if you don't want to call retentions that's your choice but hey I am not here to argue with you. I am here to try and help you guys out and give u guys some sort of answers. So don't try to argue with me please 🙂

[Meowmix]

Hello @bdbell84

Exactly. That's something many fail to see sadly. Stores and the warehouse never talk to each other. The warehouse only talks to the head office and systems they have. Even then it would be a great asset to have that actually lo.

[pmseguin752]

@Meowmix

I too have the S7 Edge and an SD card installed and have had no issues with it, yet. Guess I'm lucky... 😉

[Meowmix]

Hello @pmseguin752

Some don't have it but some do i noticed. It's not a big issue to me just more annoying lol.

[jackthecompguy]

sigh.... still no movement today and on top of that I don't have a bill yet. My payment date is normally 29th of the month, and I still haven't got an eBill or paper bill in the mail.

[Meowmix]

Hello @jackthecompguy

My bill came really late. I noticed that many are receiving their bills late. I wonder why

[Calypsis]

Just got off the phone with Rogers. I've moved down to 63/111. 

The representative on the phone couldn't provide me with much but they did mention there's a good chance they'll receive the next shipment of phones today or tomorrow. It's the only glimmer of hope I've receieved over the past week.

[mohawkrocker]

Ill believe it when I see it...45/56 here since Friday

[DavidPuddy]

i reserved a gs7 edge on march 10, it moved from 59 to 56 in 2 weeks!.  I was lucky and callled my local rogers store and they had just got one edge last night, I rushed out and got it.  No VR set but that's ok, don't really want to wait another 2 months to get a phone I pre-ordered.

[Meowmix]

Hello @DavidPuddy

Yeah that's true. Unfortunately it sucks that they are in backorder :(. Atleast u got one!

[DavidPuddy]

i know, got lucky, called at the right time.  They only got one!  They need to change this reservation process because it doesn't work.  Why would anyone reserve a phone weeks ahead if they didn't want it at or near launch day?  Probably won't use the reservation system again.

[bdbell84]

Woo hoo! Preordered on the 10th, at #158 for S7, its now on the UPS truck for the end of day shipping. Still am sharing my serious discontent with Rogers about their reservation system. I think a letter to the office of the president is called for now. 

I think Rogers should really hear us out on this process. It's broken. And the world will be insane for the iPhone 7 release lol. They have some time to iron out the kinks.

[DavidPuddy]

u got that right, it's broken! hopefully u get yours soon, it's a pretty fancy phone , haha

[Meowmix]

Hello @bdbell84

Its been like this for many years so don't count on it lol. This is why I make the threads for Evey single reservation. This way u guys get some answers instead of just waiting lol. Answers that I can try and give haha.

Hopefully one day it gets fixed!