Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[steevy66]

Hey everyone,

Waiting patiently here for my handset to arrive. I received an email and text last Thursday at 10:30 pm saying my phone had shipped and was on its way to the pickup location which is a Rogers Plus location here in Winnipeg. As of today still no call and I've phoned the store everyday to enquire if it has arrived. Does this seem like an abnorally long time for the phone to be shipped to the store? Should i be concerned? Anyways just gonna keep waiting but the anticipation is killing me...

Also curious to know if anyone else has received a text from rogers saying that there was an unexpected delay with some Gear VR units and I wouldnt be receiving mine for 3-4 weeks but that Samsung would be offereing a $50 Google Play card for the inconvinience...

[ZZAKIR]

I was number 68 on business list and received mine this morning. It shipped out yesterday night so that's pretty impressive. Call them and find out what's going on.

Thanks @Meowmix for all the info and help

[Meowmix]

Hello @steevy66

It does seem very odd but again they are using ground service so it may take 3-5 business days. Maybe UPS is taking their time it seems.

I have seen a couple of those text messages from Bell and Rogers. Seems to be a delay with some as Samsung is out of stock and waiting for more units

[caijuu]

@ZZAKIR I should have complained like you did. Not only did you get it a couple hours ealier than I did despite being higher in queue , but you also got ~$150 discount.
I'm also disappointed about the Gear VR game bundle that we're not receiving, maybe I'll use this opportunity to complain to Oculus.

[andrewschnarr]

@ZZAKIR

I was originally like 150+ and now it has reduced to a total of 150 ... I am assuming they took off the ones they already shipped and Im on the next list to go out... Retentions/Promotions keeps trying to call me I think, but I never am there to answer, plus they are not leaving messages so I don't think it has to do with this.

[ZZAKIR]

The units seem to be moving pretty quickly. You should definitely call them incase they are having issues processing your order like they did with mine. I spent way more time on the phone with them than I wanted to but they definitely made it worth it.

[Meowmix]

Hello @andrewchnarr

Call Rogers and see what's going on. If u call in, they will process it faster unless they don't have any units in stock which was confirmed by Samsung yesterday.

[bdbell84]

My rogers reservation system wouldnt work for me, after 1 week of changing settings, dropping msd codes and adding them back, they placed the preoder for me on the 10th, 7 days after I started my reservation attempts. I was 158.

I called yesterday for the status as i havent heard anything, and they said the order was held pending employee verification.

Point is, i had I not called in, I wouldn't have known the order was held. I was also advised that the Gear VR may not be available as a heads up. I told them if I don't receive it, you'll get your phone back!

[Meowmix]

Hello @bdbell84

I understand your frustation but How is it Rogers fault if they don't have the Gear VR in stock and waiting for it?.. Samsung has posted that the Gear VR is also in back order and can take a couple of weeks to get it. So orders that have been put through will get one but in a later date. All u need to do is have a manager write it on the account and there u go

You can send the phone back but it clearly does state "while quantities last" on the website when it was up. Even Pre orders with Samsung & Best Buy are having the same issue. 

If Business & Corporate customers are not getting the Gear VR for free thats another story then. 

[bdbell84]

How is it my fault if I spent a week trying to reserve a device? Isn't supposed to be simple, instead of one problem after the other--no fault on my end! That wasted week when I could have been in queue could very well be the reason I don't get a VR set (as supplies are limited).

Any company says that promotional supplies are limited, its suggested by lawyers so they don't have to compensate you if you don't get the gift with purchase. If I am promised one by manager, I'll keep the phone. 

The point is, its been a really bad process. No customer should spend over 3 hours on live chat and telephone to get an upgrade. I'm the very first to recommend Rogers to anybody, but this was a gong show. Only one rep was accountable and that was the one who updated my order instead of taking my information and promising to fix it later, which is why I'm still a customer.

[Meowmix]

Hello @bdbell84

No one is blaming you. The system didn't let u due to some issues. That's all.

Remember this gift is straight from Samsung and not Rogers. Samsung Canada and Samsung worldwide made this gift for free. So they do have right to limitet stock and carriers can't really do much sadly.

If you speak to a manager and they can promise you one, have them write it down on the account and get the Interaction ID number. That is the best.

Again i understand your frustration and see where you are coming from as i was once in your spot. Try speaking to a manager and see.

[bdbell84]

Yes, I know the gift with purchase is Samsung's doing. I'm not even upset or anything, just surprised how flawed this experience was. Imagine how devistating this experience would be for someone who hasn't worked in the telecom industry like my Mom or my Wife. They would have heart attacks lol.

Anyways, still looking forward to that sweet device. Can't come soon enough.

[Meowmix]

Hello @bdbell84


Yeah i agree with you.

Unfortunately my S7 edge and many units in the state are flawed with a issue. The SD card notification issue. It seems to be a hardware issue but many don't know about it. Search it and see. The notification comes on my edge every hour and even if I turn off the system notification and all it still comes on. So this issue is really annoying lol. None of the fixes people post work and still it's there

http://forum.xda-developers.com/s7-edge/help/sd-card-notifications-hardware-issue-t3337609

http://forum.xda-developers.com/s7-edge/help/sd-card-notification-wont-t3326582

[bdbell84]

Wow that would be beyond annoying! Try dipping it in Champagne? Haha. 

This looks isolated to the Edge, hopefully the S7 isn't affected although its likely. Arrgh. First batch of anything electronic can be risky.

[Meowmix]

Hello @bdbell84

Yeah i hope so!. Honestly i just reformatted my SD card. I have a 128GB Samsung SD card so hopefully it fixes but doubt it.

[bdbell84]

Actually now that you've brought it up, any recommendations for a micro SD card? 128GB is a good size but any other specs like speed or manufacturer to look for? Thanks!

[Meowmix]

Hello @bdbell84

Honestly i am using a Samsunf 128GB memory card which is quick and fast.


Also i seen on Mobilesyrup that the gold S7 and S7 edge will be released at the end of this month BUT there is a " However, we are also hearing that there is a “global shortage” of the Galaxy S7 edge, so finding this gem might be a challenge."

So it's kinda weird

[bdbell84]

Perfect thanks! Appreciate it.

[Meowmix]

Hello @bdbell84

You are welcome! 🙂

[JGordon]

What number have people been calling to get information about their Business reservation? I called their business support line and they had no jnformation at all. The rep went as far as to say that they had the device in stock and that nothing was backordered.

[andrewschnarr]

They kept telling me my number was still high (25 :S) and to wait til the end of the week and HOPEFULLY I will get a tracking number, aka they didnt know.