Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[Meowmix]

Hello @JackS4

No worries! You could always call in and ask customer service if they can give u a credit of that amount but it's up to each rep.

[JackS4]

Worth a shot. Again, thank you.

[Meowmix]

Hello @JackS4

You are welcome! 🙂

[fevraire]

@Virtuatony, how did you do the 'track by reference' ? I receive my shipping confirmation on Thursday but still nothing at the store. thanks for your help on this

[Meowmix]

Hello @fevraire

Go on UPS track site and it will be below where u enter the tracking number. It will show u to enter phone number, postal code, which country and where it's going

[fevraire]

Hi @Meowmix

thanks for the quick answer, I went to ups.com and click on Track by Reference but it's not working. What do I put in the Shipment reference field ? When I receive my shipping confirmation email they give me a code starting with 'DR-' I try this code on the UPS site but it's not working. Here's a screenshot of the UPS tool that I try, is that the right one ? Thanks again @Meowmix for your help

[Meowmix]

Hello @fevraire

That code may not work. I called Rogers and it's a internal code for the reservation. I remember last year they gave us tracking numbers but i guess they stopped it.


Sometimes it works but sometimes it doesn't. In that area I usually put my number or even the Rogers name to see if it works.

[fevraire]

Thanks @Meowmix, I have try everything and the UPS system is giving me this ''UPS could not locate the shipment details for your request. Verify your information and try again.'' Guest I will have to wait for the store to call me. thanks

[Meowmix]

Hello @fevraire

I would say just wait for them to give u a call. See if they deliver it today. Is this a authorized store or a Rogers Plus store? This could be a reason.

[fevraire]

Hi @Meowmix

It's a Rogers Authorized Dealer, I went to the store yesterday at 3:30pm and they have receive 2 orders but not mine. Thank you

[Meowmix]

Hello @fevrair


Thats what I was afraid off. Sadly most of the Rogers authorized dealers have their own warehouses since they are privately owned. So the devices ship there and then a day or so ship to the stores. I did mention this in my first post as well.

[fevraire]

Thanks @Meowmix for your help, I will have to wait 😞

[Dezih]

So as a business plan owner and #121st on the list I am pretty much guaranteed to have to wait 3 weeks or more for my phone? Does anyone know how to check the status of the order? I never got a login to do it online as a rep reserved it over the phone for me. 

[Meowmix]

Hello @Dezih


If they ordered it via call center unfortunately I don't believe there is a way. You would have to wait until u get a email with the tracking number.

[Thai69]

Got an okay deal when picking up my S7 Edge pre-order yesterday.

One line was already on the $80/mth 2gig Share Everything plan ($66 after bundle and credit discounts). Added a new line to the Share Everything Plan with the S7 Edge for $55/mth (instead of $65/mth).

Because I wasn't on the "2.5gig" Share Everything Plan that costs much more, they couldn't do the $100 credit. But they did give me $100 off at the till provided I purchased a $30 case and did 4 months of $11/mth Device Protection ($74 purchase for $100 savings). And supposedly I should have the Activation Fee waived as well.

[Meowmix]

Hello @Thai69

Thats not bad actually!. Still u get something out of it.

[ZZAKIR]

So the s7 edge is on back order. If you're a business user I would suggest not to hold your breath. It may be a while.

[sparky70]

SO my s7 edge on line reservation is still open,, (3 days now)   the store it is supposed to be going to has them in stock.  Can i pick one up from the store, and if I do what happens the the gear VR im supposed to get?

[ZZAKIR]

@sparky7 u don't get it if u get the phone from the store

[Meowmix]

Hello @sparky70

Unfortunately you won't be eligible for the free Gear VR if u pick up the device from the store. Reservation only

[Meowmix]

Hello @ZZAKIR

Thats for call center only. If your status with ur business reservations have changed to in progress finalized or activation then it will ship out. If not then a wait happens