Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[koldingl93]

I'd like to know this ^ as well. I've found the live chat agents to be quite unknowledgable in the past , so I could see what they told you being incorrect. That said,  I don't neccesarily see the logic behind people buying the device outright not getting the VR (since its a Samsung offer, not one from Rogers). Rogers should clarify this on their website and make everything cristal clear for us (and in writing).

[Meowmix]

Hello @koldingl93

I do remember last year that the Wireless charging pad came free to whomever reserved the S6 and S6 edge but many people that bought it outright during that time and reserved it had issues get it for free. Thus said hopefully it comes without any issues. I do agree since Samsung did say it comes for free, Rogers should clarify it.

[Meowmix]

Hello @Canadianbacon

Again that is not confirmed. If you look at Mobilesyrup you will see what's truly going on. With Bell you can only get it on a contract, new activation. So no one knows if Rogers is following that path or not until it's set in stone.

[thuynh01]

So I have mine reserved and confirmed. I plan on buying it outright and hoping that is an option. Can anyone confirm since it was a little weird reserving. I selected the device upgrade option on myrogers, but thats the only option available besides adding a new line. It did take me to the reservatiob page and nothing abt choosing a plan. Hoping they don't force me to get the share everything plan.

[Bcsc]

Well, one of us is being lied to.  @RogersHelp on twitter says and I quote, "Thank you.  The offer is only for customers who reserve and activate or renew on a 2 year term.  You wouldn't be eligible if you purchased outright. ^ch"

After declaring how lame that is, he later goes to say "I am sorry you wont be able to purchase it from us outright and take advantage of this offer. ^ch"

So, in summary,  go into this fully expecting to be shafted by Rogers.

[Meowmix]

Hello @Bcsc

That is correct. That's the same exact thing Bell and Virgin is telling their customers as well. So it guess it is true what I said before as Rogers may not offer it to outright purchase. Also carriers CAN do this. It doesn't matter if Samsung said it's free, Samsung never said made rules for it. So carriers can do it. Just want to add that.

[Bcsc]

[Meowmix]

Hello @thuynh01

You are just reserving the device to pick up in store. Once you go pick up hour reservation you can ask the store rep to either buy it outright, upgrade ur current account or new activation.

If you are upgrading your current account to a new device and your plan is not eligible, you will be forced to get a new plan in order to upgrade unless you call in before hand and do it. Then pick up the device in store once it gets shopped to them

[Meowmix]

Hey guys

Whoever is looking for the Gear VR headset here is it.  It's all there on the Rogers Promotion page.



" For: New and existing Rogers wireless customers

Reserve a Samsung Galaxy® S7 or S7 edge and get a FREE Samsung® Gear VR headset ($139.99 value) upon purchase and activation on a 2-year plan.1

1. Offer available for a limited time starting February 22 to March 10, 2016 or while quantities last, and is subject to change without notice. Available with online reservation and purchase of a Samsung Galaxy S7 or S7 Edge smartphone with activation of any post-paid wireless plan on a 2-yr term. Samsung Gear VR and smartphone may not arrive in the same delivery. If customer returns the smartphone within 15 days of receiving the device, customer must also return the Samsung Gear VR in its original condition. Not redeemable in-store."

http://www.rogers.com/consumer/wireless/promotions

[Canadianbacon]

Well if this is the case i am going to the Toronto Samsung store on sherway-gardens tomorrow and going to pre order it from what i read on Redflagdeals fourms they will include it with pre order, And then cancel my reservation im not spending an extra $140 it should be free.

[pmseguin752]

@Meowmix

What do you mean by a plan not being eligible? I have 5 lines on my acc and have done upgrades in the past and never had an issue.

[Meowmix]

Hello @Canadianbacon

Unfortunately all carriers are doing this. So if you want the Gear VR headset for free, then go to the Samsung store. This is your best bet.

[Meowmix]

Hello @pmseguin752

You must have a Everything shared Plus plan in order to upgrade or a plan that is eligible. Some customers have plans that are older and not eligible thus why they may not be able to upgrade unless they have a new plan.

[Canadianbacon]

Thanks @Meowmix your a great dude! Very helpful

[Meowmix]

Hello @Canadianbacon

No need to thank me!. Always here to help :).

[pmseguin752]

@Meowmix

Ok, thx. I should be good then. I've got a Share+ plan, just not an advertised one... 😉

[Bcsc]

According to the CRTC:

Did you receive a phone or other device at a reduced upfront price (a "device subsidy")? Yes

       -The fee cannot be greater than the amount of your device subsidy.

So,  Sign Rogers contract, recieve phone and GearVR in store.  Call 611 and cancel contract.  Pay remaining subsidy,  Walk away with phone and VR.

[Meowmix]

Hello @pmseguin752

Greasy to here!. Yeah so do i 😉

[Meowmix]

Hello @Bcsc

Unfortunately it doesn't work like that... While yes You can go on contract and then cancel and pay the remaining balance and a disconnecting fee and ur last month's bill. That's all. BUT you must remain on a contract for 15/30 days. In order to get the Gear VR headset it won't ship to you AFTER 10 days of having the account open. So you will have to keep the account open until u get it and then cancel it and pay it off.

"Those interested in scoring one will have to act fast as the fine print on Bell’s website states, “Offer ends March 7, 2016. Available with new activation or upgrade on a 2-yr term with a Plus plan. Must activate device by April 11, 2016. Allow 10 business days after activation for shipment of Samsung Gear VR."

So you see even Bell has this policy. So before ranting about Rogers, Bell and Telus are doing the same. Go check out their websites if you don't believe me and check out Mobilesyrup as well.

[temp456]

how do you tell what nunber you are? If my order number is 48xxxx does that mean I have no chance of getting the gear VR?

[xtechx]

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@temp456 wrote:
how do you tell what nunber you are? If my order number is 48xxxx does that mean I have no chance of getting the gear VR?

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It tells you on your device reservation page. So there may be shortcuts, but I got to MyRogers, click on my phone number, scroll down and click on Device Reservation. Then it brings me to a different page and shows me my number. For example, mine: