Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

[Meowmix]

Hey everyone! 

As you noticed today Samsung announced the Galaxy Note 5. I watched the announcement at work while it was going on.  Here are some specs on it! 

• Android 5.1 Lollipop, TouchWiz
• 5.7inch Quad-HD Super Amoled (2560×1440)
• Exynos 7420 octa-core (2.1GHz quad + 1.5GHz quad) 64bit, 14nm
• 4GB of RAM
• 32 GB storage (No SD card slot) 
• Non-removable 3,000 mAh battery with Fast Charging
• 16MP rear camera F1.9 lens and OIS (optical image stabilization)
• 5MP front-facing camera
• WiFi N, Bluetooth 4.0 LE, GPS and NFC
• 153.2 x 76.1 x 7.6mm
• 171g
• Wireless charging
• SPen
• 4G LTE enable

Rogers will be selling it for $359.99 on a 2-year term, $860 no-term  and the reservation system will be open as of August 14th. 

Rogers will be releasing this device ON August 21st in 32GB sapphire black it seems but hopefully they add the more GB later on. 

If you have any questions or concerns please post ANYTHING about the Note 5 and reservations here please and i will be able to assist you with any questions you have! 

Thanks! 🙂 

[kh29]

i have a question my video calling was working yesterday and now stop working, 5.1.1 came with video calling icon

[Meowmix]

Hello @kh29

Have u tried restarting ur device to see if it comes back? Is it in the all apps folder

[kh29]

5.1.1 came with the video calling icon on my dialer 

[Meowmix]

Hello @kh29

Yes I understand that but what I am asking u is to restart ur device or do a factory reset on the device and see if it comes back. Just back up ur device on Samsung Kies before doing it.

[kh29]

i did a factory reset yesterday and worked. iam not going to factory resest my s6 edge all the time just for that. could be that there is a bug in 5.1.1

[Meowmix]

Hello @kh29

Looking at my buddies S6 edge his has it. Could be a bug just on a few of them I guess. There isn't much for anyone to do unless Samsung is aware of this and sends out a update which takes time

[kh29]

thanks

[Meowmix]

Hello @kh29

You are welcome!

[ShakTiburon]

I got my self a SMS.
Note 5 is on its way to the store!
(After my days off lol)

[Meowmix]

Hello @ShakTiburon

Great to hear!!! 🙂

[ShakTiburon]

I know. I woke up to that SMS. (That's a really EARLY SMS lol)
and I was like "YAY! Note 5!" and then "AHH! I HAVE WORK!" lol

[Meowmix]

Hello @ShakTiburon

Lol very nice! I'll be like that when the new iPhone comes out haha.

[Patthe]

Anybody got the wireless charger yet?

[ShakTiburon]

I am reserving iPhone asap. o__o like I need to be number 1 on the list.

[Andre_Avigdor]

The store called and my Note 5 with the wireless charger arrived!!!

[ShakTiburon]

@Patthe - Well given that I haven't even got to the store yet. No.
😞 I wish they have it though...

[ShakTiburon]

@Andre_Avigdor

Yay We are the New Batch of Happy People!!!
^___________________^

[JoshuaAustin]

For those wondering, my store called and indicated that my reserved phone had arrived but advised that unfortunately I wouldn't be able to receive the wireless charger since I opted to get my phone on Monday instead of waiting for the reservation to arrive.

I was hoping that wouldn't happen but I kind of expected it. Life goes on I guess.

[ShakTiburon]

That... seems weird.
Technically speaking... wouldn't you be able to return the phone and get the reserved one? That makes no sense to me...
but then again, I don't know the store policy.

You could however, speak to the manager and request an exception to be made. Since you did reserve it, and it did come for you under your name.
This is my opinion, I don't know how they will work that out...
But sounds silly, especially if you are under 15 days buyer's remorse - they can usually override it. Your expectation is correct however, and per standard policy that would be the case. If you speak to the manager, and say "sure, let me return this phone, and i'll get that one" which is the SAME PHONE - usually the manager would see the silly logic behind it and override it instead... unless they track IMEI for the reservation with the charger...

I have had this before, because some store agent sold the reserved phone (that was under my name) to some customer, as a mistake... the manager got my SureTap $50 mastercard on another phone instead (same model).

Just... a thought.

[Meowmix]

Hello @ShakTiburon

You could but if you are within the 15 days / 30 minute rule. The store can process the return back & sell the reservation model to the customer afterwards.

Most of the times i would say 98% of the times the stores & store managers will NOT do that as its the customers responsibility to wait for their reservation if they want the free product with it. The store manager can do it but it can only happen when the upgrade goes through. Again most of the times you will get told " No" as you already did ur upgrade with store stock.

In all they do not want to do it because for one it takes time to process the return & the resell the reservation one just for a free gift that the customer was aware & could have waited. That is how they see it thus why they do not do it. They rather give u a small discount on the product & u buy it instead or they will say they can not do anything. 

[ShakTiburon]

@Meowmix I guess it was different for a virtual giftcard/mastercard
but It was also tied to my account so I guess it was an easier process to do so.
The WirelessCharger however, is NOT a store stock - so I also think the exception could be made.

Then again, you work in retail so you definitely would know more about this.

But I believe it can be done, as an exception. Not as a procedure.
Hence why I clarified that in the above post.

but as @JoshuaAustin stated, Life Goes On.

If he is okay with not getting it, then no worries. Only if he wanted to, he could speak with the manager.

Store reps don't have the authority to provide that, end of the day, Reservation was made...

Moving on... -__-" I got a call saying "My Wireless Charger is ready"

But not my phone. Does that mean I can go pick up my Charger and wait for the reservation phone to come? That sound kind of silly no? How do they track this stuff? lol
( That question was directed to you @Meowmix lol)