04-19-2016 06:23 PM - last edited on 04-19-2016 06:52 PM by RogersMaude
I have 2 pay as you go phone. No too long ago, I updated one of my phone plan to 'By the minute - All day talk'.
Now, I want to switch the other one to this plan also. But I no longer seeing this plan.
Does rogers remove this plan?
***Added Labels***
Solved! Solved! Go to Solution.
01-04-2018 08:02 AM - last edited on 01-04-2018 08:26 AM by RogersMoin
@asdfafsdfasdf wrote:
does anyone else show a different per minute rate in their "current price plan details" on the rogers site under "change my plan" than what they are being charged?
my account shows:
45¢/minute for anytime local calls
Local per minute rate: 45¢
yet i have been charged 50cents per minute since the Talk Anytime Plan $0.50 / min plan came into effect
... what gives
Thanks for that info ... I didn't know how to find those rates in my account .
My plan is old enough that it is $.25 a minute for local calls . I'm pretty sure the one call that was made on that plan in the last few months was $.50 ... so you are not alone . Just the way it is here .
01-04-2018 08:36 AM - edited 01-04-2018 08:38 AM
01-04-2018 10:05 AM - last edited on 01-04-2018 10:18 AM by RogersMoin
Everyone should contact the media: Ellen Roseman and Sean O'Shea at Global: ViewerContactBC@globalnews.ca regarding the new maximum paygo balance and loss of money (confiscated by Rogers) above $150.00.
01-04-2018 10:14 AM - edited 01-04-2018 10:17 AM
@asdfafsdfasdf wrote:
My plan details actually show 45 cents though on the website. And is charging at 50 cents. This plan was originally at 30 or 35 cents and was bumped up over the years.
Can you confirm yours and what it displays please?
My plan is the by the minute talk all day plan, which eventually turned into the by the minute talk anytime plan . So looks like I have been on the plan a wee bit longer than you since my local per minute rate is 25 cents /min. Obviously that doesn't seem to mean anything and we still pay the current rate of 50 cents/ min .
Where on the website did you see the rate of 45 cents/min for a talk anytime plan .... that plan was cancelled a few months ago and from what I can find is no longer on the website . Only the by the month prepaid plans are what I can find .
If you are on the Talk anytime plan and happy with it you can call in to paygo and tell them that you want to keep it ...otherwise Rogers is going to supposedly automatically change anyone on those plans to a monthly plan sometime in March .
01-04-2018 10:19 AM
@barndoor wrote:
@asdfafsdfasdf wrote:
does anyone else show a different per minute rate in their "current price plan details" on the rogers site under "change my plan" than what they are being charged?
my account shows:
45¢/minute for anytime local calls
Local per minute rate: 45¢
yet i have been charged 50cents per minute since the Talk Anytime Plan $0.50 / min plan came into effect
... what gives
Thanks for that info ... I didn't know how to find those rates in my account .
My plan is old enough that it is $.25 a minute for local calls . I'm pretty sure the one call that was made on that plan in the last few months was $.50 ... so you are not alone . Just the way it is here .
I remember getting a text when it was bumped up to $0.50/minute. But when I called to renew using my balance, the agent put it back down. Looking at my recent history, my texts appear to be $0.30 and calls are multiples og $0.35. Depending on where you look and which plan, the rates seem to be all over the place.
01-04-2018 10:28 AM
@OLDYELLR wrote:I remember getting a text when it was bumped up to $0.50/minute. But when I called to renew using my balance, the agent put it back down. Looking at my recent history, my texts appear to be $0.30 and calls are multiples og $0.35. Depending on where you look and which plan, the rates seem to be all over the place.
How does that not sound like the grandfathering the anytime minutes plan issue all over again ? Rogers changes it and then if you call in they will change it back .... that kind of service really ...really . irritates me . What about all the people that just don't deal well with this type of issue and calling in and confrontation .... they just get taken advantage of ??
01-04-2018 11:24 AM
@barndoor wrote:1. I assume this is directed at me ...because I seem to be the only only one threatening a self inflicted gunshot here .
2. I can't imagine that there isn't a whole lot of just average people out there that are going to end up being shot in the foot because of the way this issue is being dealt with .
3. Maybe it is very easy to retain your old plan if you have the magic phone number combination that is only available on this forum
1. I was not talking to you specifically, I was speaking generally because several people brought it up.
2. I also wasn't talking about Rogers shooting you in the foot, I was talking about people who knowingly switch plans to ones that will be much more expensive. Perhaps I should have used the phrase "cut off your nose to spite your face" (again not directed specifically at a single person).
3. There is no magic number. It's a well published PAYGo number that hasn't changed in years. People just need to be patient enough to listen to all the options, but if they come here, I try to list the options to save people time. (4, 4, 1), as do others posting here.
https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_PREPAID_LANDING
01-04-2018 11:27 AM - last edited on 01-04-2018 11:36 AM by RogersMoin
Hi,
I'm currently on the 1-year unlimited local evening and weekend local calling + unlimited texting plan. It is set to expire this month. Compared to last year at the rate of $120, this plan has now increased to $180. I am looking at the options to change my plan to a pay as you go monthly plan. However, I'm trying to figure out how this all works from a monthly payment perspective and hoping someone could help.
Say I move forward with $25 Talk & Text plan per month. Do I get invoiced every month or do I have to top up every month with a voucher? What happens if I don't top up? Do I loose any left over funds?
I see there is a $100 voucher available that expires after 1 year. If I were to add the $100 voucher to my account, does this mean then that every month $25 would be deducted?
Thanks in advance.
01-04-2018 11:41 AM
In an earlier post I stated:
@57 wrote:5. I mentioned to the CSR that I was not receiving any texts on my phone regarding any of these issues and regarding the Auto Top-up Bonus credit ending in October, etc. She stated that if I leave my phone off for more than 2-3 days, the texts will "disappear". Well that explains that... I rarely have my phone on and probably haven't seen a text in many months.
I used the "Share a Concern" link regarding "disappearing texts" and received a call from the office of the president this morning. She understood the issue and will look at ways to provide account-related information besides "disappearing texts". She stated that although e-mail would be one option, apparently many PAYGo customers do not provide an e-mail, or provide an incorrect one, so that's not necessarily reliable either.
01-04-2018 11:54 AM
@teresa1230 wrote:
Prepaid Plan (Monthly)
Hi,
I'm currently on the 1-year unlimited local evening and weekend local calling + unlimited texting plan. It is set to expire this month. Compared to last year at the rate of $120, this plan has now increased to $180. I am looking at the options to change my plan to a pay as you go monthly plan. However, I'm trying to figure out how this all works from a monthly payment perspective and hoping someone could help.
Say I move forward with $25 Talk & Text plan per month. Do I get invoiced every month or do I have to top up every month with a voucher? What happens if I don't top up? Do I loose any left over funds?
I see there is a $100 voucher available that expires after 1 year. If I were to add the $100 voucher to my account, does this mean then that every month $25 would be deducted?
Thanks in advance.
I know you are not asking about this, but would the plan you are on now serve your needs best ? If so you might be able call in and stay on your current plan at $120.
With the plan you are proposing to go to you can either set up automatic credit card payments or go the voucher route and maintain a balance to cover your monthly fee. so a $100 voucher covers 4 months unless you use more than the plan covers . I don't know if the 911 fee is included in the monthly fee or not.
01-04-2018 11:58 AM
01-04-2018 12:33 PM - edited 01-04-2018 12:35 PM
@teresa1230 wrote:
Thanks for your message. The challenge I face is that with the yearly plan, the 50 local minutes for the entire year finish so quickly. I use the phone from time to time during the day. I keep on having to add $20 cards to be able to use the phone during the day.
If I were to stay on the yearly plan, the price now has increased to $180.
Have you called and asked..... they seem willing to grandfather those plans . so you can keep the $120 plan.
Some have been on here asking questions about the $100 plans similar to yours but that came before the plan you have.
The difference between $120 and the $300 a year that the $25 /month plan will cost will buy a fair number of twenty dollar vouchers if you don't mind the headache of doing that. Or add a $100 card .
01-04-2018 07:57 PM
I tried, but no luck. If I want the yearly plan, it's $180.
01-04-2018 08:57 PM
@teresa1230 wrote:I tried, but no luck. If I want the yearly plan, it's $180.
Oh .... thanks for the feedback .
Maybe it's a blessing in disguise ... that plan with the Canada wide minutes you are looking at in the other thread looks like it may be far better anyway. Good luck , whichever plan you pick .
01-04-2018 09:22 PM
@57 wrote:1. I was not talking to you specifically, I was speaking generally because several people brought it up.
2. I also wasn't talking about Rogers shooting you in the foot, I was talking about people who knowingly switch plans to ones that will be much more expensive. Perhaps I should have used the phrase "cut off your nose to spite your face" (again not directed specifically at a single person).
3. There is no magic number. It's a well published PAYGo number that hasn't changed in years. People just need to be patient enough to listen to all the options, but if they come here, I try to list the options to save people time. (4, 4, 1), as do others posting here.
https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_PREPAID_LANDING
re 1&2 ...perhaps if that had been posted in the other thread where other people were talking about going to more expensive plans it would have made more sense to me .... sorry for the confusion .
re3 ... the 4,4 ,1 is the magic number . I haven't seen that published anywhere else other than here.
Listen to the last selection of options ? The option to select one is at the very end and if you have an URGENT matter... is the average person with a query about a phone plan going to make that choice unless they are getting a tad frustrated?
01-04-2018 10:51 PM
so just an update on my own issue.. since it got moved to a thread that is all over the place from a separate post......
called rogers, 1-800-575-9090, Option 4, Option 4, Option 1 (wait for menus to process as the IVR is slow)
confirmed i can do the $100 'from existing balance' to renew for another 365 days
confirmed that no one cares that the website quotes both 50cent and 45cent prices on my account...
got $50 credit for my trouble
also received a 6 month extension on my expire date for free and did not end up having to do the $100 of my balance renewal at this time due to this
overall a decent call - spoke with call center from Manila Phillipines.. just fyi
good luck everyone.. will hopefully run down my balance to zero over next couple years and feel more free to shop around and not feel like i'm losing out on money i've put up
01-05-2018 11:14 AM
barndoor wrote:
re3 ... the 4,4 ,1 is the magic number . I haven't seen that published anywhere else other than here.
Listen to the last selection of options ? The option to select one is at the very end and if you have an URGENT matter... is the average person with a query about a phone plan going to make that choice unless they are getting a tad frustrated?
Yes, it's been quoted here many times. The number (1-800-575-9090) is also on the Rogers website, but I only found it using Google.
I originally found the number by being redirected using the general Rogers number, or maybe it was given to me by a Rogers store employee when I complained that I could not disable voicemail by going through the steps on the web.
Quite some time ago someone mentioned on this forum that there would be a charge of $2 for calling the number. buy I've never seen that or heard anything more about it.
01-06-2018 09:09 AM - edited 01-06-2018 09:25 AM
@OLDYELLR wrote:Quite some time ago someone mentioned on this forum that there would be a charge of $2 for calling the number. buy I've never seen that or heard anything more about it.
Yes ... we have been over this at least twice before ... it says here https://www.rogers.com/web/content/wireless-products/paygo_topup?asc_icid=prepaid_badge_topup under "credit card registrations " close to the bottom that IF you call the number (1 800 575 9090) and go to the call center (4,4, 1) just for the purpose of adding a top up (that you easily could have added online, using your phone or even using the automated system at the number (1 800 575 9090) THEN there will be a $2 charge for the call.
You can call and pay your account with $100 out of your balance with out being dinged the $2 because that is not a case of simply adding a top up . 😉
01-07-2018 08:42 AM
@57 wrote:She stated that if I leave my phone off for more than 2-3 days, the texts will "disappear". Well that explains that... I rarely have my phone on and probably haven't seen a text in many months.
Just curious about the way the world works .... does this hold true for any text then or just ones sent by Rogers ?
01-07-2018 09:36 AM
@barndoor wrote:
@57 wrote:
She stated that if I leave my phone off for more than 2-3 days, the texts will "disappear". Well that explains that... I rarely have my phone on and probably haven't seen a text in many months.
Just curious about the way the world works .... does this hold true for any text then or just ones sent by Rogers ?
I'd like to know too. I usually delete old texts, especially from Rogers, to avoid clutter. But I see a service message from Rogers that's over a year old that I missed.
01-07-2018 10:22 AM - edited 01-07-2018 10:25 AM
@OLDYELLR ... if the message has made it to your phone then I expect it will remain until you delete it . I think the scenario that @57 is presenting is that Rogers has kind of a mailbox to hold texts in before they are sent to your phone .. and the suggestion would seem to be that if your phone is off the texts are only held for three days and then expire /disappear . I just wonder if the expiry time period is the same for any text or service provider , no matter who the sender or the type of text.
I have had messages appear on my phone sent by someone associated with the phone manufacturer .... and they seem to disappear when clicked on ....very annoying ....but not to be confused with a proper text seems like it should remain on your phone once it is there.