@michael9 wrote:Unless we have some NEW details other than what has already been shared in the Rogers Community as it doesn't help the community viewers in this regards and it will avoid us registered members of receiving emails of what has already been thoroughly explained here in the community blog.
But I don't have any issue with unwanted emails like you seem to have .
Bring on your personal comments about the paygo rules is fine with me . 
One item that confuses me is people willing to "shoot themselves in the foot" because something is not the way they wish it to be. Things change all the time and you certainly have the right to shoot yourself in the foot by going to a more expensive plan, but I found it quite easy to contact the PAYGo CSR and stay on my preferred plan. One five-minute phone call saves me hundreds of dollars. I have also found the wait for PAYGo to be very short and the CSRs to be very helpful.
I believe you have up to three months to dispute any changes/charges to your bill. So, if in March, or April you noticed that you were changed to another plan without your OK, you can ask to go back to your original plan. If you don't check your bills for more than 3 months, then you have provided "tacit approval" to any change/charge. Even then, Rogers will sometimes accommodate longer time-frames, but don't expect to go a year.
@57 wrote:I believe you have up to three months to dispute any changes/charges to your bill. So, if in March, or April you noticed that you were changed to another plan without your OK, you can ask to go back to your original plan. If you don't check your bills for more than 3 months, then you have provided "tacit approval" to any change/charge. Even then, Rogers will sometimes accommodate longer time-frames, but don't expect to go a year.
So you are saying that paygo doesn't operate like postpaid ?If you change a grandfathered plan on postpaid there is no going back . I'd like to see in writing from Rogers paygo that they will indeed change the plan back before I would count on that.
@barndoor wrote:So you are saying that paygo doesn't operate like postpaid? If you change a grandfathered plan on postpaid there is no going back.
If you change the plan, there is no going back. If Rogers change the plan without proper notice and you then notice within three months, then I believe there is "going back". Granted, I wouldn't count on it either, hence my participation on various forums to be up-to-date on what's happening with TV, Internet, Home Phone, PAYGo, etc. Almost always better to be pro-active rather than reactive.
@BS wrote:if you do not get "official notification", you have grounds for reporting a concern and asking for adequate resolution. Reading about it on this forum is not official notice to people having their individual services changed.
That is well defined by the CRTC, with the right to escalate and make formal complaint to the CRTC. At a minimum, if you don't get the notice, and you are left unaware of the implications of the March date so you can make a choice, you have full grounds to request that a resolution be found to rectify the violation (in my opinion), of the regulatory requirements under the wireless code related to notifying customers of the changes of services.
The problem with discussions about this type of thing is that in my opinion it can send the wrong message to Rogers strategists . The message I am trying to get at here is that I would like to be treated fairly and with a certain level of customer service . I have put up with a fair bit in my twenty years with Rogers and the message I want to send is that they either deliver some customer service or I walk . No longer am I going to follow Bruce's protocol and fight to be a customer . Its just not worth it to me with the availability, service and prices that the competition is offering .
In reading the posts here there are a goodly number of the longer term participants here that seem to think it is worth fighting to stay with Rogers .... I just want Rogers to know that like Bruce's friend ... I'm no longer interested in going out of my way to stay here ...either actually deliver on the customer service or I leave . I consider timely notice of changes like the one discussed here to be just that, customer service . The ball is in your court.
@barndoor wrote:
@57 wrote:
I believe you have up to three months to dispute any changes/charges to your bill. So, if in March, or April you noticed that you were changed to another plan without your OK, you can ask to go back to your original plan. If you don't check your bills for more than 3 months, then you have provided "tacit approval" to any change/charge. Even then, Rogers will sometimes accommodate longer time-frames, but don't expect to go a year.
So you are saying that paygo doesn't operate like postpaid ?If you change a grandfathered plan on postpaid there is no going back . I'd like to see in writing from Rogers paygo that they will indeed change the plan back before I would count on that.
About a year or more ago, when it came time to renew, I asked for a new $100 prepaid plan that was being promoted because it had "free texting" and some other stuff. Then I noticed it carried zero balance and would cost me the full $100 + tax each year. My old plan was cheaper and more in line with how I use my phone. So I called again and the CSR switched me back to my original plan. I've also found that if I forgot to renew and lost service, I could call and renew and get my balance back.
@OLDYELLR wrote:
@barndoor wrote:
@57 wrote:I believe you have up to three months to dispute any changes/charges to your bill. So, if in March, or April you noticed that you were changed to another plan without your OK, you can ask to go back to your original plan. If you don't check your bills for more than 3 months, then you have provided "tacit approval" to any change/charge. Even then, Rogers will sometimes accommodate longer time-frames, but don't expect to go a year.
So you are saying that paygo doesn't operate like postpaid ?If you change a grandfathered plan on postpaid there is no going back . I'd like to see in writing from Rogers paygo that they will indeed change the plan back before I would count on that.
About a year or more ago, when it came time to renew, I asked for a new $100 prepaid plan that was being promoted because it had "free texting" and some other stuff. Then I noticed it carried zero balance and would cost me the full $100 + tax each year. My old plan was cheaper and more in line with how I use my phone. So I called again and the CSR switched me back to my original plan. I've also found that if I forgot to renew and lost service, I could call and renew and get my balance back.
I think of particular note regarding your experience when you switched back was that the "original plan " that you switched back to was still being advertised and sold to the public at the time . It's not available now .
I hope @57 is indeed correct and Rogers prepaid will allow people to readjust their plans back if they miss the migration info but not going to hold my breath .
@57 wrote:
One item that confuses me is people willing to "shoot themselves in the foot" because something is not the way they wish it to be. Things change all the time and you certainly have the right to shoot yourself in the foot by going to a more expensive plan, but I found it quite easy to contact the PAYGo CSR and stay on my preferred plan. One five-minute phone call saves me hundreds of dollars. I have also found the wait for PAYGo to be very short and the CSRs to be very helpful.
I believe you have up to three months to dispute any changes/charges to your bill. So, if in March, or April you noticed that you were changed to another plan without your OK, you can ask to go back to your original plan. If you don't check your bills for more than 3 months, then you have provided "tacit approval" to any change/charge. Even then, Rogers will sometimes accommodate longer time-frames, but don't expect to go a year.
I assume this is directed at me ...because I seem to be the only only one threatening a self inflicted gunshot here .
The point of my side of the discussion here is that there are people out there who apparently may get no notice of this up coming change and the consequences and while I understand how well informed you are here ..I can't imagine that there isn't a whole lot of just average people out there that are going to end up being shot in the foot because of the way this issue is being dealt with . Maybe it is very easy to retain your old plan if you have the magic phone number combination that is only available on this forum .... BUT YOU NEED TO HAVE PROPER NOTICE THAT IT IS GOING TO BE MIGRATED SO YOU CAN CALL
As far as me shooting myself in the foot ....that assumes that staying at Rogers on a higher price plan is my best case scenario if I am migrated. I have my eye on a cheaper plan for me elsewhere so I don't think shooting myself in the foot is really a good analogy.
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