@ddtstack wrote:
1. This is illegal
2. Giving people 3 days notice is just the icing on the cake. Pathetic.
1. No it's not. If it were, they couldn't do it. You may not think it's fair, but it's not illegal.
2. Based on what I read in posts 1, 3, Rogers have given you over a year's notice to the end of 2018.
@barndoor wrote:Looks like Rogers should have charged more sooner so people weren't able to build up these large balances that have become a liability for them .
I haven't seen where you have mentioned whether you have paid for a year($100) using your balance. If Rogers has failed with regard to this situation I think it was in not informing you years ago that that was an option so you did not build up this large account balance. I know I learned about it from another customer not Rogers. I remember telling him he was nuts, why would Rogers ever do that ...it was like letting the customer double dip . He was right and they do though so hopefully you can work out something with them to at least use up a good chunk of your balance to your favour .
I'd call the pay go number and ask them ....I wouldn't expect any other Rogers staff to give me an answer I would consider credible ... nobody knows paygo like the paygo people it seems .
edited to add : not sure why you would be paying $.50 a minute if its an old plan ...ours still says $.25 ... but then we only make one call a year .
They never told me that I could use $100 of the balance to do anything except to make/receive calls, make/receive SMS, or opt for add-on services (like data, SMS packs, etc.)
In terms of why I pay $0.50/minute, this has been going up. I don't remember how much I was paying originally but I believe it was ~$0.30/minute for the first 5 minutes in the day and then the rate dropped down to $0.20/minute for the remainder of the day. Currently, my prepaid price plan is called the "Talk All Day Plan" which I can't find what it is but I believe that I am charged $0.50/minute for the first 5 minutes in the day and then the rate drops to around $0.35/minute BUT I've generally never used my cellphone for over 5 minutes in the day (as I'm around a landline phone over 75% of the time which despite what the carriers including Rogers might say, landline phones generally always sound better than cellular calls) so I can't vouch if there is a lower rate after the first 5 minutes anymore.
The reason why I originally picked Rogers prepaid over the other prepaid carriers is that Rogers used to offer free incoming calls from other Rogers prepaid customers (maining that if someone on Rogers prepaid called you, you didn't pay anything to receive the call). I don't know if anyone here remembers that but it did exist on Rogers and was a free service for either all prepaid accounts or only certain prepaid accounts.
@lmcjipo wrote:
1. I don't know if anyone here remembers that but it did exist on Rogers and was a free service for either all prepaid accounts or only certain prepaid accounts.
2. it will be next to impossible for some customers to get their balance down to ~$50 in a year's time
3. I'm not saying whether it is legal or not...
1. I remember something like that, but bringing it up 8+ years later, is pretty irrelevant.
2. In your original reply and post you got the date Incorrect. Now you have the balance incorrect, it's $150, based on previous posts.
3. In your original post you did say that it was illegal, and it's not. I didn't say that corporations have never done anything illegal, however, what Rogers are currently doing regarding PAYGo currently is not illegal.
@ddtstack wrote:. The money's already been paid for the service. Tell me another business where you pay for a service and your money's... what? Stolen? Recouped? Confiscated?
While I'm certainly not going to argue about some of Rogers's business ethics I do have to ask what other business even has a set up as beneficial to the customer as the Talk Anytime paygo plan was.
Its no wonder they have cancelled it .
Yes all service providers had the same plan when it came out .... but what other comparable business basically charges you a system access fee and then lets you use that fee to purchase the product or even renew the system access fee if you don't use much product.
Try that with the water company , or hydro and see how it works for ya. 
BTW ...what are the options that Rogers is suggesting for using up your high balance ... I trust that has been looked in to and not very appealing ?
Today I finally received that infamous message.
I now have a balance of approximately $270. Even if I don't use my phone at all and don't receive any spam texts, deduct $9 for a year's worth of 911 fees and $100 for renewing next September, I'll have a balance of $161 at the end of 2018. That means I'll lose $11 if they knock it down to $150. Nothing to cry over. But I'll probably use the $11 over the next year I'm sure.
There are far bigger crimes committed by corporations than cutting the balance. I remember years ago my mother opened a bank account with some money for one of her grandchildren. We forgot all about it until we got a notice that the balance had been consumed by bank fees and they wanted more money for resurrecting the dormant account.
@lmcjipo wrote:
2) I think you have me confused with another poster
Sorry, I did confuse posters. I try to simplify my posts by copy/pasting instead of quoting an entire post. I copied from the wrong person. This time it got me in trouble. I think both our positions stand, if read with the appropriate intent in mind.
A class action (when won) doesn't (necessarily) mean that something is illegal either. It just means that the corporation needs to compensate those in the class action.
lmcjipo wrote: ....if they did nothing wrong, why would they just give money away if they didn't have to?
I've only been on the forum a short time but you come across as being a Rogers apologist where Rogers can do no wrong and when they do something, it must be legal.
I don't believe you understand the difference between "wrong" and "illegal". Currently users of older iPhones are considering a class action against Apple because the new firmware has slowed down their older iPhones. If they "win" it doesn't mean that Apple did anything illegal (against the law - nowhere is it written in law that Apple cannot do this), however, the courts may still penalize the corporation.
I am not an apologist for anyone, however, having worked in the corporate world for a long time and understand the corporate mandate (to maximize profits), I do know why corporations do what they do and try to explain it here. See "The corporation as psychopath" below:
I contacted Rogers Prepaid and they made a time sensitive offer but not sure how great the offer is for someone in my situation. There is always the possibility that they will sweeten, make it worse, or change the offer in some other way which is probably why the offer made to me was time sensitive. As mentioned, I had little doubt that they would allow me to transfer the entire balance over to a postpaid account since they've done this in the past with many prepaid customers and they want customers off prepaid especially the old prepaid plans where you are charged for everything (no minutes/SMS included) and into the more lucrative postpaid plans.
Even for those people who really want to transfer to a postpaid plan from a prepaid plan due to this change, they are getting ripped off somewhat since they will be taxed twice. You basically paid tax on the prepaid voucher or prepaid airtime (ex: $100 airtime voucher actually costs ~$115 depending on the province you reside in) and once the balance rolls over to postpaid, you are taxed on the postpaid plan and/or the postpaid phone purchase and this comes out of the $100 which actually cost you $115.
I'm sure "57" will say that it is a tax and it isn't going to Rogers. I will repeat that I'm not saying that it is going to Rogers, I'm just saying that customers are getting shafted.
lmcjipo wrote: I agree. I could care less about Rogers setting a maximum as long as the maximum is high enough and/or they lower it gradually BUT to set it at a ridiculous low amount of $150 immediately (or more accurately by the end of 2018). It means reducing the amount to ~$50 by your next top up otherwise you will lose the excess over $150 come December 2018.
If you use Auto Top-up instead, you don't need to work that way. You simply pay $10/month and whenever your balance reaches close to $150, you "pay" for the next year with $100 from your balance, suspending the Auto Top-up for that year. I have done this three times in the eight years I've had the plan and as a result have the equivalent of an average monthly bill of only about $7. I believe this is better than paying $100 each year... To each his own, obviously.
I just received the "New $150 Maximum Balance" message today. I have a balance of $480.82, and will need to top up again in June (5 months from now). As it says, "Refill to roll-over your balance". I (and my wife) have been with Rogers for over 15 years, and I rarely use my cell, and will likely lose $350.00 (plus) to this ?scheme?. I have pre-paid for this service annually for myself and my wife, and we (and many others) will each stand to lose a lot with this. Likely billions of dollars involved worldwide. Unless these funds are refunded, this is misappropriation of funds. We paid for a specific service, and the service was significantly modified unilaterally (to the benefit of Rogers). The media needs to be contacted about this, and a class action suit filed. I would rather give the money to a lawyer who will fight for doing the "right thing". This is just like the prepaid gift card schemes- remeber the "diminishing balance" giftcard lawsuits? Anyway, hopefully Rogers does the right thing with this new "idea" of theirs. Save all of your documentation (we will).
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