It was their ridiculous $100 per year minimum top-up to maintain the balance that caused users to get high balances. The $100 per year top-up is the industry standard in North America for the most part but making the maximum balance $150 by the end of 2018 for those customers who have a large balance is ridiculous.
They will probably blame those customers for not using their $100 in the year. Only reason I went on Pay As You Go (prepaid) was not because I couldn't satisfy the credit check requirements of a postpaid plan. It was because I needed a phone that I could use for emergencies as I am close to a landline phone at work and when I'm at home, I have a landline phone as well. Lowest postpaid plan would probably be ~$20/month... which works out to $240 in a year and if I couldn't use up $100 in a year (even with the 911 fees and taxes) on a high per minute rate ($0.50/minute) why would I need a postpaid plan that gives me minutes/SMS/data at over twice the price that I pay when I barely use my minutes in my prepaid plan.
Please have a look at my post in the following thread:
Whenever I had a balance over $200, I used $100 of that balance to "pay for the next year" or as I called it "suspend payments for a year". Now, if your balance is over $250, then that may become a problem, but I guess that Rogers will provide some options for those with a huge balance. I would urge anyone to never keep a huge balance for something that could be taken away in the future. That's why I've used the "$100 payment for the next year" option three times already over the 8 years I've had PAYGo.
I believe this option only applies to those on grandfathered plans and does not apply to new PAYGo plans, although according to information supplied in the thread linked above, you could "transfer" the balance to a post-paid account.
As I also mentioned in that thread, this "maximum balance" may be an accounting requirement (initiative) to minimize future liability by Rogers. I dealt with similar liability issues when I was still working in the corporate world.
Note also that 1-888-ROGERS-1 cannot be used for PAYGo. You need to use the number/options indicated in my link.
@lmcjipo wrote:My balance is significantly higher than $250
Then I suggest you get it down as low as possible, as soon as possible. Carrying a large balance is very risky and should never be encouraged. I have given you one option, which will clear say $200 in the next year ($100 now, $100 this time next year).
I have not seen this text myself and did have my PAYGo phone on today (it's normally off and used very little - only for real emergencies) . If I receive such a text, I will use the $100 payment option to ensure that I don't go over their maximum at any time in the future.
Perhaps Rogers is contacting people with "Very high" balances currently. I know that I had a pretty high balance the first time I received an e-mail regarding the "use $100 of your balance" option.
@lmcjipo wrote:
It was their ridiculous $100 per year minimum top-up to maintain the balance that caused users to get high balances. The $100 per year top-up is the industry standard in North America for the most part but making the maximum balance $150 by the end of 2018 for those customers who have a large balance is ridiculous.
They will probably blame those customers for not using their $100 in the year. Only reason I went on Pay As You Go (prepaid) was not because I couldn't satisfy the credit check requirements of a postpaid plan. It was because I needed a phone that I could use for emergencies as I am close to a landline phone at work and when I'm at home, I have a landline phone as well. Lowest postpaid plan would probably be ~$20/month... which works out to $240 in a year and if I couldn't use up $100 in a year (even with the 911 fees and taxes) on a high per minute rate ($0.50/minute) why would I need a postpaid plan that gives me minutes/SMS/data at over twice the price that I pay when I barely use my minutes in my prepaid plan.
I have received no such message. I'm on the original prepaid plan where you can renew $20 to $95 for 30 days or $100 for 365 days. I don't even understand what that message means. Does it mean that if at renewal time you have a balance of say $200 and want to use $100 of it to renew for another year, they will only honour $100 of it and leave you with a balance of $50?
While I understand it comes as a bit of a shock to have Rogers say you may loose part of your balance .... just what were you figuring on doing with it if they hadn't brought this up .
We have had one of the cheapest plans going at $8.30 a month(and that would be assuming you rolled no balance over) and actually down close to $6 a month for those that have been rolling a portion of their balance back in as payment . Where could you go to find it cheaper ? That wouldn't even cover the system access fee on the post paid plans .
I'll be happy if they just let me keep the plan we have and they can have any of my balance over $150 after renewal . 
Looks like Rogers should have charged more sooner so people weren't able to build up these large balances that have become a liability for them . 
I haven't seen where you have mentioned whether you have paid for a year($100) using your balance. If Rogers has failed with regard to this situation I think it was in not informing you years ago that that was an option so you did not build up this large account balance. I know I learned about it from another customer not Rogers. I remember telling him he was nuts, why would Rogers ever do that ...it was like letting the customer double dip . He was right and they do though so hopefully you can work out something with them to at least use up a good chunk of your balance to your favour .
I'd call the pay go number and ask them ....I wouldn't expect any other Rogers staff to give me an answer I would consider credible ... nobody knows paygo like the paygo people it seems .
edited to add : not sure why you would be paying $.50 a minute if its an old plan ...ours still says $.25 ... but then we only make one call a year .
@barndoor wrote:
...not sure why you would be paying $.50 a minute if its an old plan ...ours still says $.25 ... but then we only make one call a year .
Just as an FYI, I've also been on the same $10/mo plan for 8 years and pay $0.50/minute now. In 2009 it was $0.40/minute and I believe it became $0.50 around 2015. Perhaps you're on a different plan if you're only paying $0.25.
No @57 ... I just made a blunder and can't read the my rogers page properly ... I have no idea now what it is per minute and we never use that phone for calls anyway so I can't check that way . Sorry to misinform . 
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