NHL gamecentre "Media error: video not available"

[Bwastalos]

Trying to use gamecenter on my PC, this occurs with both Microsoft edge and chrome browser. I get the error message "media error: video not available" after logging in and trying to select any game to play. Usually once it happens, I cant use gamecentre until a random amount of time has passed (much longer than a few minutes) and then it works normally again.

What is this mysterious error about??

***Added Labels***

[RogersMaude]

Good evening @Bwastalos,

Welcome to the Rogers Community! 

I know how frustrating it can be when you get error messages. 

Thanks for posting your issue, we want to help you reaching a resolution.

In order for us to further assist you, we'd need more information:

• When did the issue start or when did you first notice that error message?
• What type of troubleshooting have you gone through so far?
• Could you try and access Rogers NHL LIVE on another platform (to make sure the issue is not with your PC )?

Rogers NHL LIVE is currently available on multiple platforms including:

• Select Android and iOS smartphones and tablets
• Select PC and Mac desktops
• Xbox One
• PlayStation 4
• Roku
• Apple TV (3rd gen and later)
• Google Chromecast

Let us know!

RogersMaude

[Merman]

I'm having a similar issue - it works on my phone but when I try and watch games on my PC or PS4, I'm unable to.

[russbartlett]

Media error when casting to TV

Trying to cast a game to my TV via chromecast. I can access game on my mobile phone but get a Media error when trying to cast to TV.

[Wannawatch]

Same here. Cannot watch any game when trying to cast but can on my tablet

[RogersAli]

Hey @Merman, 

Welcome to the Community 🙂

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

Hope to hear from you soon. 

Thanks

RogersAli

[Merman]

---

@RogersAli wrote:

Hey @Merman, 

Welcome to the Community 🙂

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

Hope to hear from you soon. 

Thanks

RogersAli

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-Yes, still doesn't work (doesn't seem to recognize my account has a subscription)

-Yes, chrome, firefox and IE don't work

-iBuypower gaming custom (windows 8.1)

[RogersMoin]

Hello, Community.

Thank you all for your patience. The issue could be related to Rogers NHL LIVE login; please try going through the registration process. If the issue persists; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[Irish77]

I’m not able to stream games at all using the NHL app my PS4. All I get is the spinning circle on the loading screen, or it just freezes up completely. I can stream games without issue using the NHL app on my iPhone X

[RogersTony]

Hello @Irish77,

Welcome to the Rogers Community Forums!

I can understand how much of a better experience it is watching the game on a bigger screen rather than a smaller phone screen. Please provide us with the answers to the questions below so we can investigate this further.

• Have you been noticing this issue since the start of this season or has it been working up until now?
• Can you try uninstalling and then reinstalling the NHL App on your PS4?
• Do you have streaming issues with any other Apps on the PS4?

We look forward to your response.

RogersTony

[Irish77]

Thanks for the reply Tony. This has been going on since the beginning of the season as I haven’t been able to watch a game yet. I’m able to stream a game using my phone as mentioned, but not on the PS4. I will be trying again tonight and will update my findings in this thread

[RogersCorey]

Good morning @Irish77!

Please check and make sure that your PS4 is running the most recent system software version 6.02 as well.

Thank you!

Regards,

RogersCorey

[Irish77]

Everything worked fine last night. I was finally able to watch a game! I am running the 6.02 software as well. Not sure what the issue was but it fixed itself for now

[RogersCorey]

Awesome @Irish77!

Glad to hear it's fixed. 

If you re-encounter any issues, please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey

[mmototsune]

I can view leaf games from Ottawa on my tablet. But when I try to cast I get a media error (NHL-AWAY_TEAM_BLACKOUT) error.

when I called support they couldn’t help me.  Said it wasn’t their issue.  Not helpful at all.

[mmototsune]

Samir from Rogers NHL Live chat support team in Toronto was able to fix my issue. Apparently there was a "back end" fix that was needed.

Thanks to Samir!

[Spanky101]

Whenever I try and access a video off my Samsung S10+ I always get Game not available error code 1000? It was the same on my Samsung S8? How can I fix this?

[RogersAndy]

Hey @Spanky101!

Welcome to the community!

If my memory serves correct this particular error may be related to account level entitlement. That's something verifiable though during the season. Can you confirm for me when the last time you were able to watch a game using the app? 

Thanks!

@RogersAndy

[Spanky101]

There is no solution in any of these messages that fixes my problem? What was the point of moving it here then?

[Spanky101]

I can watch games. My issue comes up when I am using the nhl.com app. I can not watch any video content?

[RogersAndy]

@Spanky101!

Though I can appreciate your frustration, this particular issue may not have a simple answer to it. We'll do our best to assist :).

Can you provide me with an example and a screenshot of what it is you're seeing? In addition can you confirm when was the last time watching video content worked if at all?

It's possible that a ticket may need to be escalated for your issue once validated. Have you spoken with wireless technical support regarding this yet?

@RogersAndy