Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

[Meowmix]

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

*Edited Labels*

[Mzer]

Congrats dude! Are you ship to store? Or home? Mind if I ask where in Canada you're from? I'm still waiting for ship to home in Toronto.

[Meowmix]

Hello @Mzer

I believe his is shop to store.

[Meowmix]

Hello @gsbobby

Your welcome!. Anytime u need I'll be here to help :).

[gsbobby]

I did all. Ship to home, to local store atl Winnipeg, also best buy. I will accept first delivery.

[Lingfeng]

not sure if I take it correctly, Rogers provide EXTRA 100 CAD credit for qualified ( worth more than 0 ) trade in phones.  It's pretty a good deal to me cuz i have an old galaxy s4 which is valued 25 CAD and now i can 5 times of that.

[jon_whitlock]

Mines shipped too and my $40 has been credited back to me.

To a store in Toronto I was number 55 with a 64gb black

[gsbobby]

Same here

[DB24]

Is there any indication of how long the shipping will take without the phone call from Rogers saying it arrived? This phone is replacing my broken one so I don't really have a method to see if they had called.

[gsbobby]

You can try calling store or also give them your alternative contact.

[Meowmix]

Hello @gsbobby

They may not do that either. Seen a couple people do this and lost their phones as the store reps did not forward the memo and sold them to someone else.

[Meowmix]

Hello @DB24

You can call the store and speak to the store manager directly and see if they can find another number to call you.

However I am letting you know that some had done this before and the phones were accidentally sold to walk ins as the memo was never passed to all the store managers / flagged.

[gsbobby]

Oh that's bad then. They have to keep phone for atleast a week before they let it go as per Rogers policy I believe. But you are right i don't know how they operate at store level.

[Meowmix]

Hello @gsbobby

Unfortunately the store will only keep the device for maximum of 3 days when they receive it. You can contact them to make alternate arrangements however. Again this is up to the store managers discretion

" How long will the store hold the device for me?

The store will hold your device for up to three days from the time the device arrives at the store. A store rep will call you when your device is ready for pick-up. If you cannot make it to the store within this period, please call the store and let us know so we can help you make arrangements. These arrangements are at the store's discretion. If you don’t contact the store or return the call from the rep, the store will add your reserved device into their general inventory after the holding period of three days."

[Prospect]

Any chance Rogers will let us open the device in store to verify the screen quality?

I don't want to go through hoops trying to get a replacement if my incoming preorder is going to be flawed.

[Meowmix]

Hello @Prospect

They are supposed to open the device infront of you to inspect it and make it work. So yes you can.

[gsbobby]

@Meowmix what about ship to home?

[Meowmix]

Hello @gsbobby

Then you would have to check it immediately upon getting it and taking any images and contacting Rogers about it. The stores won't be able to do the return as it wasn't a store stock sale.

[gsbobby]

@Meowmix thanks for info.

[rere4gege]

I ordered the Pixel 2 XL on Oct 19th. I got a confirmation email and then a while later a confirmation text.

I ordered ship to home and my account is a business/corporate one.

Any ideas when I should expect a shipping email or is this a "hurry up and wait" situation? I'm just really hoping I get it at any point this week!

[Meowmix]

Hello @rere4gege

To be honest all business and corporate accounts may be delayed. As i have done all the reservations threads most businesses and corporate reservations and pre-orders come later after the launch.

We shall see how this one plays out though. Might be lucky and get it at launch.

[ndy4eva]

Rogers just started a promotion with "Pixel 2 64GB" for $0.  Basically, Pixel 2 is around $500 cheaper than 2 XL.  I do want 2 XL for ~$250 difference.  But now it's closer to $500 difference, and I can't seem to make up my mind on 2 vs 2XL.  or should I just stay with my Pixel XL. 😛