11-07-2017 02:41 PM - last edited on 11-07-2017 02:50 PM by RogersCorey
Well, its November, yet my Pixel 2 is still only patched to September. What is going on Rogers?
***EDITED LABELS***
Solved! Solved! Go to Solution.
11-28-2018 08:01 PM - edited 11-28-2018 08:03 PM
Good evening @teohatz,
Thank you for your post!
I know how it's like to wait longer than expected on an update for your phone.
Regarding Android version updates, Pixel phones get the latest version of Android directly from Google.
If you bought your device from the Google Store, updates will typically reach your device within 2 weeks. If you bought your device elsewhere, updates can take longer.
You can find more information, here.
Don't hesitate to reach out to Google Support directly if you have any other questions.
On the top right corner of that page, you'll see a "Contact us" option.
Select your phone model and preferred communication method:
Hope this helps!
RogersMaude
11-07-2017 02:47 PM
11-07-2017 02:54 PM
Only if the phone is bought from Google. If you get it from a carrier, it is up to the carrier to let the updates get pushed through. And Rogers is slacking.
11-07-2017 03:22 PM
11-07-2017 03:31 PM
11-07-2017 06:29 PM
Interesting Read on How recent Google Pixel updates are being rolled out, including the WIFI Kracked issue
Have a read - https://arstechnica.com/gadgets/2017/11/android-security-update-fixes-krack-slaps-band-aid-on-pixel-...
So, although the router's have been shown safe from this issue, it would appear in this article, that it has not been fully dealt with on the Pixel patches from Google, and probably with getting them out to carriers too.
Sure this is true with many of the device manufacturer rollouts or patches from either the manufacturer or carrier, and in particular the current security concern. Best protection right now for that concern is VPN.
Bruce
11-08-2017 05:08 AM
Well by checking Google's OTA releeases.. seem like the Rogers carrier settings hasn't been pushed yet.
"taimen" for Pixel 2 XL
8.0.0 (OPD1.170816.012, Sep 2017, Rogers, Fido)
"walleye" for Pixel 2
8.0.0 (OPD1.170816.012, Sep 2017, Rogers, Fido)
You guys should really look at the patch dates on those OTA..
11-08-2017 10:23 AM
Wow...bravo (slow clap) Rogers... 😕
Your OS upgrade page stipulate november 6 for availability...what is the purpose of this page....
11-09-2017 09:21 AM
Well prob the best answer is if @RogersDarrell would know maybe? Since he made the thread of the OS upgrade
11-09-2017 06:11 PM
11-10-2017 05:46 PM
Just to let you guys know, I just received the update.
Yé!
@Naeng wrote:Well prob the best answer is if @RogersDarrell would know maybe? Since he made the thread of the OS upgrade
11-11-2017 06:06 AM
@jefflessard wrote:Just to let you guys know, I just received the update.
Yé!
@Naeng wrote:Well prob the best answer is if @RogersDarrell would know maybe? Since he made the thread of the OS upgrade
Got it too, plus the worst if you installed the Google OTA without Rogers.. could prob be the loss of VoLTE or WiFi calling, those kind of features that Rogers offer on their carrier settings I'm sure just like the ones for iOS.
11-15-2017 11:21 PM
11-16-2017 08:59 AM
12-07-2017 12:01 PM
12-07-2017 08:45 PM - edited 12-07-2017 08:45 PM
On Pixel 2 and I have not received it either.
It took 7 days for the november security patch to come through to my phone. (once it was marked as available on the OS upgrade page)
02-13-2018 09:19 AM
13 days and no patch released for February. Rogers own schedule says it would be available on the 5th.
Why is Rogers unable to provide timely updates to its customers?
02-13-2018 09:43 AM
Same here. No update yet. I asked on Twitter to RogersHelp, and the answer is that not all device receives the update at the same time....
I know for a fact that two of my friends with Pixel phones have received the update within days of the 5th. On Rogers network.
07-03-2018 10:12 AM - last edited on 07-03-2018 10:17 AM by RogersCorey
Still waiting for you guys to approve so I can get it pushed to my phone.
Usually you guys are very fast - approved same day Google releases them.
11-27-2018 07:39 PM
11-28-2018 08:01 PM - edited 11-28-2018 08:03 PM
Good evening @teohatz,
Thank you for your post!
I know how it's like to wait longer than expected on an update for your phone.
Regarding Android version updates, Pixel phones get the latest version of Android directly from Google.
If you bought your device from the Google Store, updates will typically reach your device within 2 weeks. If you bought your device elsewhere, updates can take longer.
You can find more information, here.
Don't hesitate to reach out to Google Support directly if you have any other questions.
On the top right corner of that page, you'll see a "Contact us" option.
Select your phone model and preferred communication method:
Hope this helps!
RogersMaude